Happy Mother’s Day from LifeSmart to You!

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Moms of teens, tweens, and little ones; this week’s message is for you! We hope you enjoyed your Mother’s Day with your family and loved ones, and we’d like to continue the celebration by officially honoring you for all of your hard work, dedication, selflessness, energy, and time. Today, we recognize the countless hours you spent helping your child prepare for spelling tests, the time spent helping complete college apps and FAFSA forms, the endless trips you’ve taken shuttling to school, games, events, and study sessions, the thousands of lunches you’ve made, the untold hours healing bruises, illnesses, and wounded spirits, and the million other ways you’ve invested in your children, the next generation. Thank you!

How we raise our kids today will impact them and the world around them for the rest of their lives. After all, we are not only raising children; we’re raising future adults. Putting in your due diligence by modeling and teaching important values such as integrity, resilience, honesty, good work ethic, and kindness, will help your kids thrive in adulthood. It will help them create stronger, healthier relationships, be successful in their careers, and generally have a higher happiness quotient. Why? All because of the foundation you’re laying for them now.

At LifeSmart, we are committed to equipping the next generation to thrive, just like you, moms (and dads)! That’s why it’s so important that parents, educators, and mentors are equipped with tools to help the children they’re guiding successfully launch with confidence. Our goal is to help them hone in on crucial leadership and life skills so young people can excel in independent life, college, career, and beyond.

Parents play an indispensable role in preparing the next generation.  What they do is not easy; in fact, it’s probably one of the hardest jobs in the world. Moms, today we’re looking at you. And we’re here to help support you.

Doesn’t it feel like navigating the world of parenting, especially teens, is tricky? Teens can be completely unpredictable! Some days they burst in the door from school, dying to talk to you, but the next moment they’re moody and aloof! Some days it feels like they won’t stop asking you for things, but then the next moment they completely shut you out. And, sometimes it’s difficult to know when or how to communicate with them, especially when you’re adjusting to your new role as “chief encourager.”Dropping off your recent high school graduate at the freshman dormitory is the beginning of a new chapter for both of you. And for moms especially, it’s fraught with mixed feelings.

Today, as we wrap up a week focused on our appreciation for moms, all of us at LifeSmart want to acknowledge all the different ways that parenting can pull your heart in a million different directions. With that, moms, here are three encouraging tidbits as you begin your new year:

  • When times are difficult or you feel stretched, it’s okay to focus on you. Self-care is one of the most important steps in being a good parent, spouse, and friend. As the dynamic of your life changes while your children become more independent, you may have more time to do the things that YOU want to do. Consider igniting an old passion, picking up a new hobby, and remembering all the things that make you, YOU outside of your role as mom.
  • In the season of “launch time,” find a community of parents who are in the same stage of life. How are they coping? What are they doing to ensure a successful launch for themselves, too? How are they planning for their next chapter? Surrounding yourself with other people who are also parenting older teens will help you feel understood, encouraged, and inspired. YOU DO NOT HAVE TO DO THIS ALONE.
  • Remember, while moving from driver’s seat to passenger’s seat can be hard, you’re gaining a relationship with your new adult, not losing a child! Even though allowing your teen to begin making their own life choices can be a scary thought, they will always have you as an ally. You will forever be their biggest cheerleader and friend. No matter what, you will always be one of the most important voices in their life.

 

Happy Mother’s Day from all of us at LifeSmart. Where would we be without you?

Suffering from Senioritis? We Can Help!

If you are a senior (as in high school), a parent of a senior, or a teacher of seniors,

then this week’s message is for you!

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se·nior·i·tis noun \ˌsē-nyər-ˈī-təs\: an ebbing of motivation and effort by school seniors as evidenced by tardiness, absences, and lower grades.

Sound familiar? I know at this stage in my senior year I had the worst case of it! It’s likely most of us did. After all, we were on the homestretch, and most of us had made our college or career decisions by now. So, it was pretty easy to rationalize slacking off at school. But, decades later (and hopefully wiser), I can now look back with a different perspective… and challenge this year’s high school seniors to do better than I did!

Why? Because what seniors are currently experiencing is a preview of things to come, and it pays to develop smart habits beforehand. They’ll find themselves in many situations in college and career in which finishing strong after a long and arduous effort will make or break their success (For example: thesis papers in college, landing a big client at your new firm, building your own start-up, applying to grad school, etc.). As time goes on, the stakes only get higher, and none of us want our efforts to go to waste!

In What I Wish I Knew at 18: Life Lessons for the Road Ahead, I describe 109 life success secrets of honorable and successful leaders. One of my pointers, “Plan, Practice, and Persevere to Succeed,” is a true hallmark of admired people. The perfect illustration was the US Olympic Hockey team’s win over the USSR in what is considered the greatest upset in sporting history. (If you haven’t seen the movie Miracle, it’s a must!) US coach Herb Brooks was relentless to the very end, and his rookie team of collegiates delivered.

Yes, there’s a reason I brought up this long-forgotten-to-many hockey story (two reasons, actually). One, is this tremendous victory could only have occurred through careful planning, tons of practice, and dogged perseverance through adversity. Second, the victors knew how to finish strong and never let up. Can you see any parallels with a student’s high school career?

Successful people are committed planners. They set high, but achievable goals that are measurable. They accomplish great things because their goals instill motivation and focus. Encourage your seniors to compare their daily productivity with and without a “to do” list and they’ll soon see what I mean. Trust me, they’ll be setting lots of goals in college and career! It can only help.

However, goals can only be achieved through practice, discipline and effort. If college is your student’s next step, this involves developing great study habits. College academics are much more rigorous and the competition is tougher. My 3.8 high school GPA quickly became a 2.85 in my freshman year of college! Finally, I figured it out and would later become Valedictorian of my MBA program at the UW. Same brain, different study habits! I devote an entire chapter of my book to this study method so that readers can adjust easier than I did.

Finally, we all need to persevere through adversity (including the apathy that comes with senioritis!). This can involve physical, emotional, and mental challenges that affect our outlook and performance. Everyone experiences it, but the question is how we weather it—will we keep the faith, believe in ourselves, and grow from it through relentless determination? Or, will we slow down right before the finish line and allow someone to pass us from behind?

Your teen is about to enter the most amazing six months of change in his or her life. They will be saying, “Hello” to their future with more freedom and responsibility than they’ve ever experienced.

High school seniors: This is your time! With planning, practice, perseverance, and patience, you’ll knock it out of the park. It’s there for the taking. Our world needs exactly what you have to offer. And, we can’t wait to see you soar.

 

Best wishes and blessings!

 

 

 

 

 

 

 

 

 

 

 

Parenting “To-Do’s” for Parents of High School Seniors: May

achievement-cap-celebration-262485.jpgTime is flying by! It’s now May, our college selection is complete, and it’s time to relax, at least a little bit. Now, our students need to focus on finishing strong while also enjoying the various senior activities and events (graduation parties, prom, senior outings, etc.) that will happen throughout the rest of spring. There may be a couple of forms to complete for their chosen university (IF that’s their next step), but for now, it’s time to let your graduating student soak up these final weeks of high school and friends. Are they lacking in motivation for their studies? For sure! It pays to remember we were too.

Of course, we all hope that our teens will be the responsible ones, the ones who choose not to participate in underage drinking, irresponsible partying, or any other activities that may harm their reputation. May is an incredibly timely month to bring up the topics of reputation, values, and their personal brand. Few things are as important (and fragile!) as our reputation. Why? Well, it’s very difficult—nearly impossible—to fully recover from a damaged one. In your teen’s first year away from home, his or her values will be tested like never before, and many of today’s (or tomorrow’s) decisions will have long-term consequences. And, graduation season offers many opportunities to get derailed.

When we stay true to our core values and strive to be a person of admirable character and integrity in all circumstances, we will have less stress, a clearer conscience, and fewer regrets moving forward. If you want to take “inventory” of you and your teen’s most important values, try going through this values checklist. (Or you can find it here: http://dennistrittin.com/resources/Positive%20Traits%20and%20Values.pdf .)

It will be a great conversation starter for the whole family!

The month of May should also be a time for you and your teen to really connect as you develop and strengthen the new dynamic of your relationship. As you begin to discuss the issues of reputation and values, here are some other “conversation starters” to get fruitful, meaningful talks started:

  • Review the types of upcoming situations where their values may be challenged, and how they plan to approach them (prom, parties, senior sleep-outs, senior skip days, etc.). When they’re in a high-risk situation, what will their plan of action be?
  • If you haven’t done so, create a “rescue plan.” Agree on a code word or phrase that your teen will text or call you with that indicates a problem situation that needs immediate attention and rescue. This may sound overly protective, but it can be a life saver!
  • Have them consider the various influences in their lives, such as family, music, movies/TV, friends, social media, organizations and clubs, etc. Help them be able to determine which influences may be positive, which may be negative, and which are neutral. Encourage them to avoid negative influences at all costs.
  • Share some realistic scenarios (maybe from your own personal experience) of the college lifestyle (including but not limited to parties, drugs, alcohol, hook-up culture, cheating, etc.) and discuss ways to handle them. Prevention is always the best medicine, but impromptu decision-making skills are essential, too!

Enjoy your time with your soon-to-be adult as the school year comes to a close. Remember to be open and honest with them, as they are much less “kids” these days as they are maturing young adults. Stay tuned for next month, when we will talk about focus points for June!

The Changing Relationship Dynamic Between Parents and Teens

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Over the coming weeks and months, many things will change for parents of graduating high school seniors. They’ll see their children less, miss out on beloved traditions or quality time, or feel like they have lost their sense of purpose. (Can any empty nesters relate?) However, for many parents of teens, their biggest struggle is loss of influence—imagined or real.

During the season of raising teens and young adults, our children are increasingly listening to voices other than their parents. They hear opinions, advice, constructive criticism, and more, from their friends, social media, teachers/professors, acquaintances, celebrities in the media, etc. Although they’re not necessarily cutting ties or rejecting what you say as their parent, it can feel that way. In fact, many times what may be perceived as a rejection is more a re-negotiation of the former parent-child relationship.

In my work at LifeSmart, I enjoy talking with parents of teens and young adults. More than anything, parents are lamenting that their kids are not listening to them as before or are rejecting their advice or opinions. Whether it happened gradually or suddenly, it can be a rude awakening for parents who were never prepared for this! To a person, they long for the days when their kids were more docile, their homes were more peaceful, and everyone seemed to be on the same page.

And, then we remember we were there, too. But, now in our role as parent, we wonder what to do.

Instead of perceiving this season as rejection, I encourage parents to see it as their teen saying, “Hey, I’m almost a grown-up, give me some more credit!” or “Let me figure this one out on my own.” Or, “I’m gaining some new perspectives that we can chat about sometime.” Whether we’re talking about curfews or communication, dating or homework, or politics or religion, we need to avoid burning our bridges. And, we need to accept that they’re growing into their own person. Just like you did.

If you are a parent of a teen, please, continue reading! This is your golden opportunity. If you recognize and react to this new reality with trust (and they handle it well), you can build an even greater, and more sustainable, platform for parental influence and relationship in your teen’s life. It’s your chance to create a new, mutually trusting and mature relationship that can be a source of great benefit and joy to you both in the future.

But, you need to take the lead.

Here are a few ways you can help develop this new relationship dynamic:

  • Adopt a communication strategy that is more “share with” than “talk to.” Be a safe place for them to share their views.
  • Include your teen in decisions you would otherwise make without their feedback.
  • Ask them to help you plan events, outings, family get-togethers, parties, etc. Take their opinions and suggestions into consideration.
  • If your teen is asking for more freedom (for example, a later curfew), consider giving it, but with added responsibility (e.g., an additional chore).
  • Ask your teen out to coffee or to the place they open up most.
  • Share with your teen about current topics or articles that are relevant today or will be after they leave home.

Be encouraged. Statistics support the idea that, despite appearances to the contrary, parents are still the number one influencers in a young person’s life. The majority of teenagers report that they have values and general beliefs similar to their parents and consider their parents as being highly significant in their lives (despite what their own parents may perceive at the time!).

When all is said and done, here is something we can guarantee: your children will make some not-so-great choices throughout their adolescent years, but they will also make some wonderful ones. They will stumble and make great strides. Sometimes, they’ll want you to pick them up, dust them off, and set them straight again. Other times, they’ll prefer you keep your distance and let them handle it on their own.

If you have the benefit of other positive, encouraging, and healthy voices in your child’s life (coaches, mentors, relatives, teachers), you’ll be able to approach the launch with a greater sense of peace. He or she will be more prepared for the real world, where we all have to sort the good voices from the bad. Hopefully, with the benefit of the right modeling, they’ll surround themselves with the good.

It’s all part of the journey to adulthood. Just remember, no matter how tough the going gets, your child does value what you think, even if they may not always show it. And, trust me, if your relationship is solid, one day you’ll realize that more of your words sunk in than you ever imagined. Just as it was meant to be.

Taking Responsibility: A Life Skill We All Need to Master

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Here’s a hypothetical scenario to consider: It’s finals week, and you’ve spent the last few days studying and cramming (and drinking more caffeine than you care to admit). Deep down, you know you should have started studying earlier in the month, but with your intramural flag football games, your Instagram addiction, the spontaneous beach trips, and Netflix binge watching, there just wasn’t enough time! Although you’re doing all the “right things” now by highlighting your reading and going over old quizzes, you’re rushed, anxious, and more stressed than you’ve ever been. It’s no surprise, then, that when all is said and done, you see a disappointing C- at the top of your final. Regrettably, you know you could have done better.

So . . . now what? Do you take issue with the professor or teacher, complaining that the questions were too hard? Do you accuse him or her of biased grading, or being out to get you? Do you compare your test to those of classmates who earned better grades? Worse yet, do you recruit your parents to petition on your behalf?!? You’re concerned it might affect your admission into your dream university.

Or, do you take personal responsibility for your grade and accept the fact that you underprepared? Will you own the outcome (which was likely a product of your own actions)?

We call this topic “Accepting Personal Responsibility for Our Mistakes and Shortfalls,” and it’s a life skill that every single one of us needs to master. Believe me, it’s no easy feat. However, it’s a sign of maturity, integrity, and a hallmark of a true leader. Being able to put complaints, self-pity, and the desire to blame others aside is a sign of self-awareness. Moreover, accepting responsibility causes us to live with an accurate perspective of reality.

Blame shifting and negative behavior justification distorts our reality—causing us to live in a world where we believe we do no wrong or that we deserve good outcomes. It’s rooted in insecurity, and it affects our decision making, job performance, academic achievements, relationships, and more. Everyone else screws up but us, right? Wrong! The real reality is that we all mess up, but have the capacity to accept the consequences and learn from our mistakes.

Refusing to own up to our shortfalls creates a blind spot in our lives—one that may cause us to miss out on great opportunities. That professor who was “biased” against you? She could have turned out to be a great tutor or written you a great recommendation for grad school. The coach who you were convinced benched you every game because he “didn’t like you?” He could have been a great personal trainer and helped you improve your game. That classmate who was “jealous of you?” She could have helped you become a better friend. That boss who fired you “unjustly?” He could have helped you widen your professional network and provided you with great connections had you delivered on the job.

The long and short of it is this: as we grow into well-rounded, confident, and contributing members of society, it’s crucial that we accept responsibility for our mistakes and shortfalls. Although it may seem difficult at the time, this practice will make us better friends, employees, players, and students who have an accurate and healthy view of ourselves and the world around us. Here are a few ways to get started mastering this life skill:

  • When you are hit with a negative situation, turn to self-reflection first.
  • After some reflection, if you still believe you’ve been wronged, address the situation calmly and with an open mind.
  • Ask for constructive criticism from teachers, coaches, and bosses.
  • Always be honest with yourself and others.
  • Invite those close to you (parents, close friends, pastors, mentors) to hold you accountable and speak truth and encouragement into your life.

Humility, personal responsibility, and self-awareness are of high value, so start this practice now!

Can you think of a situation where you stood up and took responsibility for your actions? What good came from it?

 

Parenting “To-Do’s” for Parents of High School Seniors: April

daytime-girls-graduation-901964 (1).jpgParents of high school seniors: Now that we are already in the middle of April, it’s a good time to start talking about their looming transition from high school to college or career). Few transitions bring as much joy, tears, and anxiety to parents as when their children leave home and begin life on their own. In many ways, this milestone is a parent’s defining moment. How will they do? Have we prepared them well? How will we adjust? In what ways will our relationships change?  It’s a big deal—almost as big for parents as it is for students!

At this time, it’s important to keep in mind the big picture. Our fundamental goal when raising children is training self-confident future adults with strong character, ready to fulfill their dreams and purpose. Practically and emotionally, we must move from the driver’s seat to the passenger seat… and eventually, to the back seat. Easier said than done for some of us, right?

Since April is the beginning of the crucial months leading up to “launch time,” a strategic parent will make the most of these final months, creating lasting memories and position ALL parties for a successful launch. Here are some practical, ground-level pieces of advice for parents in this season:

  • Remember to keep in mind what your teen needs from you at this very moment: Unconditional love, belief and encouragement, practical wisdom, affirmation of their value, and a healthy relationship built on understanding and trust. Be an open door to them and communicate realistic expectations.
  • Meet your teen where they are. It’s most likely that your teen is pretty reluctant to sit down in the living room with you, sip on a cup of tea, and open up for a deep conversation. For them, a meaningful conversation is more likely to happen at their favorite coffee shop, in the car, in the kitchen cooking, on their favorite hike etc. But remember—don’t force it. Let them be in the mood to talk.
  • Treat them as the adult they soon will be. No Facebook posts that “my baby is leaving!”  Remember your goal of building self-sufficiency and independence. Also, be sure to incorporate any chores they’ll need to be doing on their own, if you haven’t already.
  • Pick up a copy of Parenting for the Launch. It will provide you with an in-depth discussion of what to expect as you transition into the next season of parenting, and also pro tips on how you can equip your teen with the skills he or she needs for success in adulthood.
  • Finally, be on guard for putting all of your identity in your role as mother or father. Too many parents do and have extreme difficulty in letting go… especially, when they face an empty nest. Parents, you’re more than a mom or dad, you’ve done your best, and now it’s up to your child to fulfill his/her dreams as an adult—with you on the sidelines as their chief encourager.

For many universities, April is decision time. This is a HUGE deal, and you and your teen will probably be (or already are) monitoring the mailbox like a hawk. This month may involve follow-up visits or further phone calls to help finalize the decision. Depending on how close of a call it is, you and your student may be over-the-moon excited, or horribly stressed!  For this, we recommend family discussions of the pros and cons of the realistic finalists, but that the teen makes the final selection.

Given the stress involved in this decision, it may be timely for stress management to be the topic of the month. It’s a heavy topic, but a crucial one. Statistics are showing high dropout rates after the first year of college, worsening college completion rates, and skyrocketing incidences of anxiety, depression, and visits to mental health clinics on campus. This is the big picture, and it will help your teen to understand the context behind this important topic.

Throughout the rest of this month, consider initiating conversations and experiences with your teen that will help them learn to better manage stress, avoid being overly anxious, and stay confident in themselves and their decisions. Although it may seem “idealistic,” these skills will help equip your teens to thrive in his/her next step.

Qualities of Workplace Superstars: Professionalism

 

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A man’s manners are a mirror in which he shows his portrait.

~Johann Wolfgang von Goethe

A professional is someone who can do his best work when he doesn’t feel like it.

~Alistair Cooke

or young adults who are just entering the workforce, it can be an eye-opening experience. In a culture that has grown more coarse and casual by the year, and where parents and educators expect the other to take responsibility for building employability skills, many employers have significant retraining to do. So, it’s no surprise they are increasingly valuing professionalism in their employees.

When we hear the word, “professionalism,” the first thing that usually comes to mind is appearance and language. However, the scope is much broader. So, let’s review some of the key aspects of professionalism in a workplace context. Each one is important for adults and children to master.

Appearance: this includes dress, hygiene, countenance, body language, neatness, cleanliness, posture, etc. When you start a new job, err on the side of more conservative dress and closely observe how others, especially the most admired employees, appear. They’re your best role models. Workplace functions vary from casual to business-casual to business. Be sure to come properly attired no matter what. Would your CEO be comfortable including you in a major client dinner? There is only one right answer!

Attitude: employers expect you to arrive on time with a positive attitude and ready to rock. You must try your best regardless of what else is going on in your life or whether it’s a Monday morning after a week of vacation. Keep a positive disposition, even if you’re in stressful situations. Positivity is the sign of a winner!

Excellent Performance: true workplace superstars deliver high job performance and contribute to the success of the organization. They go above and beyond. They can be relied upon to achieve their goals and meet deadlines. Also, they work well with others (both inside and outside). Think “dependable excellence.”

Manners and Etiquette: these reflect on one’s personal standards and respect for others. They are especially important in business/social settings and meetings with clients and prospects. You needn’t be an Emily Post, but you must “show well” to others in your basic etiquette. Closely observe, and learn from, those with excellent manners, courtesy, and graciousness. You won’t win an account with exceptional manners, but you’ll surely lose one if they’re lacking.

Ethics and Confidentiality: every employer has basic policies and procedures that must be followed, in addition to laws and regulations. And, depending on the position, employees are often privy to confidential information. Here, your standards must be impeccable and nothing less. A broken trust, or failure to adhere to ethics and policies, can be disastrous. When in doubt, ask!

Representation of Employer’s Brand: most companies have a mission, vision, and statement of values to which employees are expected to honor. Your supervisor and leaders must be able to trust that you will capably represent the company’s values, both at work and in the community. As we’ve increasingly seen, that includes our comments and posts in the public square, especially on social media.

Communication and Relationships: in the workplace, our relational standards need to be even higher than with our personal relationships. Communication, both written and oral, must be more formal and appropriate, and always tactful and courteous. In order to build a harmonious working environment, positivity and constructive communication are the order of the day. Also, many lifelong friendships are formed at work, where mutuality and respect guide our behavior (especially in mixed gender relationships). Finally, one must never use position or power to abuse, disrespect, manipulate, or harass another. No exceptions.

Growth Mindset: successful employees are committed to lifelong learning. They seek professional development opportunities through webinars, journals, podcasts, and the experienced pros surrounding them. All of this positions employees for advancement in their current job and next-level opportunities.

Here are some key reasons why professionalism so important to employers:

  • Employees are representing their employer and its brand, both internally and externally. Thus, professionalism is a personal and organizational issue.
  • Customers and prospects expect and deserve it! Professionalism is a sign of respect we show others. We’ve all experienced unprofessional sales and service calls, and it motivates us to take our business elsewhere, doesn’t it?
  • Employees who struggle with professionalism rarely last long and certainly receive fewer opportunities. This is especially the case if the position is people-centric like sales or customer service.
  • It builds stronger relationships and helps us make good first impressions when we meet new people.
  • It helps us do a solid job, even on those days when we’re not at our best.
  • It helps us bring out the best in our colleagues, especially when we’re in managerial roles.
  • It’s the right thing to do.

 Parents, don’t take for granted that your children are learning these valuable employability skills at school. Take primary responsibility for it, and introduce them to successful professionals whenever you can. Today’s cultural messages are not preparing them in any way, shape, or form to be a professional, and our schools and universities aren’t consistently helping either. The ball is in your court.

 

Qualities of Workplace Superstars: Resilience

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If you can find a path with no obstacles, it probably doesn’t lead anywhere.

~Frank A. Clark

You may not realize it when it happens, but a kick in the teeth may be
the best thing in the world for you.

~Walt Disney

Turn your wounds into wisdom.

~Oprah Winfrey

 

Hard stuff happens. As much as we might wish that the path to success is a straight line, it’s not. In our personal lives, it might include loss, disappointments, mistakes, mistreatment, family/marital struggles, financial stress, health challenges, job losses, disasters, etc. And, when it happens to us, it’s not always easy to compartmentalize it as we head to work. If we’re not careful, it can easily spill over into our job performance.

Adversity happens routinely in the workplace, too. Common examples include: layoffs, loss of key customers, business slowdowns, departmental underperformance, lawsuits, new competition, product failures, missed deadlines, internal conflicts, etc. In addition to these corporate matters, adversity can also arise from our own underperformance. Regardless of the source, workplace adversity can cause fear and anxiety and affect our performance.

Because of rapid technological change and growing competitive pressures, employers are facing adversity like never before. Therefore, it’s not surprising that resilience is becoming an increasingly valued quality in the workplace.

People respond so differently to adversity. Some are consumed by fear or worry and focus more on the problem than on potential solutions. Others, after the initial shock or disappointment wears off, go into problem solving mode and are actually energized by it. Among the qualities they demonstrate are: perseverance, endurance, persistence, determination, grit, adaptability, and courage. This is resilience.

Although adversity can be brutal and challenging, there is a silver lining. For example, it is the surest way to character and personal growth. Also, it provides valuable experience and wisdom to handle future situations. And, it equips us to inspire and encourage others who are facing similar challenges. There’s no substitute for talking with someone else who has “walked in our shoes” and overcome their adversity. When those opportunities arise, it can be transformational for both parties. I’ve observed this firsthand, and it’s powerful!

So, how do we build resilience? Here are some strategies we describe in What I Wish I Knew at 18:

  • Remember, adversity is part of all of our lives and can be preparation for even greater things. Sometimes, it can even make sense with hindsight!
  • Day follows night, so try to see other side of the valley.
  • Release your pain and worries using constructive stress outlets, your support system, and by taking care of your health. Don’t go it alone.
  • Take seemingly insurmountable challenges one step at a time. It reduces fear and builds momentum.
  • Always keep the faith and focus on the problem and what you can control. This is especially important in a workplace context.
  • If you feel consumed by the problem, “project” it onto a third party and imagine giving advice to them. It’s a great way to stay objective.

Parents, building resilience in your children should be a top priority. The key is allowing them to experience challenging situations where they might fail, and letting it happen. Resist the temptation to jump in and rescue them. It’s easily one of the most difficult things a parent can do, but, in the long run, it’s unequivocally in your child’s best interests.

Knowing that life is a journey filled with ups and downs, resilience is truly a gift you can give to yourself and to your children. And, it’s a quality your employers will truly admire.

Remember, #youcandothis!

Next week, we’ll conclude our series by discussing Professionalism. Catch you then.

Qualities of Workplace Superstars: Friendliness

A7E8FBAF-9AAC-459A-9FCE-75A3FC66A3F2A friend is one of the nicest things you can have, and one of the best things you can be.

~Douglas Pagels

Friendship improves happiness and abates misery by doubling our joy
and dividing our grief.

~Joseph Addison

Winning friends begins with friendliness.

~Dale Carnegie

“TGIF.” It’s arguably the most common weekly comment I hear or see on social media. Shared by people who can’t wait for the weekend. And, more often than not, by people who aren’t especially happy in their jobs. Maybe it’s just me, but I don’t recall ever “TGIFing,” even though I enjoy my weekends just as much as anyone.

For 28 years, I was blessed to work for a company I loved, in a job I loved, and with people I loved (or, at least liked!). Our leaders, George and Jane Russell, believed that success was all about putting employees first. We even had a People Division to ensure that we were doing all we could to bring out the best in our people and create a positive work environment. I made many lifelong friends there that I cherish to this day. We worked in a high stress industry, yet our friendly culture made me look forward to coming to work every day. Not surprisingly, our company routinely won awards for being the “best place to work.”

There were many reasons for our company’s success during my tenure, and a top one was our culture of friendliness. Yes, friendliness! Here were some of our secrets:

  1. Our “employees first” culture, where everyone felt valued
  2. People took a genuine interest in each other and were united in our mission
  3. We valued “likeability” in our recruiting. If it came down to two finalists, we’d pick the person we wouldn’t mind as our next-door neighbor. Seriously!
  4. For the most part, we avoided politically charged conversations that had nothing to do with our work and serve mainly to divide. HINT!!!
  5. Leadership challenged us to live out the values to which our company subscribed.
  6. We had fun and found many occasions to celebrate each other.

From my experience, this culture of friendliness improved sales, cemented customer loyalty, increased morale, reduced employee turnover, built friendships, and brought out the best in each employee. It also helped us deal with conflict and disappointment because we genuinely cared about each other and the company. It helped frame and soften our responses.

All this is why friendliness can be one of the most important qualities of employees and organizations. The fact is, most of us work in diverse organizations with colleagues of different backgrounds, worldviews, positions, and personalities. We may not become long-term friends with everyone, but we can (and should) be friendly to everyone. It’s a win for you, a win for them, and a win for your organization.

So, how friendly are you? Especially with people who are not your friends? Here are some descriptors of friendliness to help you evaluate yours: collegial * affable * kind * considerate * good-natured * positive * cheerful * cooperative * helpful * patient * genuine * good listener. From this list it’s obvious that friendliness is a choice. How are you choosing?

But, let’s be honest. Sometimes we work with people who aren’t destined for “BFFhood.” They may be socially awkward, irritating, self-absorbed, or have personalities or worldviews that clash with ours. In these situations, peaceful coexistence might be the best you can hope for. Regardless, friendliness is still the best way, and who knows, it might just rub off!  And, in case you haven’t, familiarize yourself with the DISC personality test (a free one is available at 123test.com). It might help you understand your colleagues better, improve your communications, and even increase your friendliness quotient.

There’s an old saying that cleanliness is next to godliness. I think friendliness is too.

Enjoy your week and remember to share with your friends. Next week we’ll discuss the all-important quality of Resilience. Catch you then!

 

Qualities of Workplace Superstars: Team Mindedness

teamwork

If everyone is moving forward together, then success takes care of itself.

~Henry Ford

Talent wins games, but teamwork and intelligence win championships.

~Michael Jordan

None of us is as smart as all of us.

~Ken Blanchard

What do choirs, symphonies, NASA space launches, the Golden State Warriors, military operations, Olympic pair skating, successful marriages, hospital emergency rooms, business projects, and your favorite restaurant have in common? The answer: their success depends on teamwork. Great teamwork. Not surprisingly, as our economy shifts and workplaces become more collaborative, employers are placing a premium on teamwork and interpersonal skills in their staffing decisions.

The fact is, teamwork takes work! There are many moving parts in any team and success is highly fragile. Here are the reasons why: 1) egos and self interest get in the way, 2) weak leadership, 3) personality clashes, 4) underperformers, 5) insufficient skill diversity, 6) blaming and internal strife, and 7) poor communication. Is it any wonder why so few sports franchises are truly dynasties?

So, what makes teams work together skillfully and harmoniously toward a common vision? Here are four essential ingredients: 1) each member delivering great performance, 2) effective leadership in assigning responsibilities to team members, 3) an ability to work well with each other, and 4) putting the team ahead of the individual. Simply stated, successful team members abide by the formula:
We > Me.

Here’s a sampler of the qualities of team minded people:

respectfulness * subordination of self interest to team interest * solutions minded * encouragement and appreciation of others * resilience * loyalty * excellent listening * goal orientation * dependability * diplomacy * conflict resolver * helpfulness * positivity * courtesy * affability * tact. No wonder why team mindedness is such a prized quality in the workplace! How would you rate yourself on these qualities?

Also, it takes great interpersonal skills to be an excellent team player. Relational skills are vitally important in the workplace and often are underestimated by people who unfortunately think success is all about smarts. In the business arena, our relationship spheres include colleagues, customers, sales prospects, owners, the community, suppliers, and, yes, your supervisor. Each of these relationships offers the potential for professional and personal friendships, too.

Here are some interpersonal success pointers we share in our What I Wish I Knew at 18 book and curriculum:

  • Be an encourager rather than a critic
  • Give others credit before yourself
  • Strive to be an agreeable disagreer
  • Work synergistically toward common goals
  • Regularly show appreciation and gratitude
  • Solicit and embrace constructive feedback
  • Remember that how you say it can be more important than what you say
  • Focus on solutions more than the problem
  • Don’t whine; just do it
  • Talk it out, don’t write it out; avoid using written communications on sensitive or emotionally charged topics
  • Give others the benefit of the doubt and avoid assuming bad intentions
  • Take responsibility for your mistakes and shortfalls and avoid blaming
  • Laugh often

Parents, team mindedness and strong interpersonal skills in your children are critical to their success in life. Unfortunately, signs are everywhere that technology overuse is having harmful effects on our children’s relational skill development. Isolation, social awkwardness, and a preference for tech-based communication over face-to-face communication are growing tendencies in a world that values collaboration more than ever. It’s a disconnect that deserves all of our attention.

Stay tuned for next week’s topic: Friendliness.