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How Can You Show More Professionalism?

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A man’s manners are a mirror in which he shows his portrait.”

~Johann Wolfgang von Goethe

“A professional is someone who can do his best work when he doesn’t feel like it.”

~Alistair Cooke

For young adults who are just entering the workforce, it can be an eye-opening experience. In a culture that has grown more coarse and casual by the year, and where parents and educators expect the other to take responsibility for building employability skills, many employers have significant retraining to do. So, it’s no surprise they are increasingly valuing professionalism in their employees.

When we hear the word, “professionalism,” the first thing that usually comes to mind is appearance and language. However, the scope is much broader. So, let’s review some of the key aspects of professionalism in a workplace context. Each one is important for adults and children to master.

Appearance: this includes dress, hygiene, countenance, body language, neatness, cleanliness, posture, etc. When you start a new job, err on the side of more conservative dress and closely observe how others, especially the most admired employees, appear. They’re your best role models. Workplace functions vary from casual to business-casual to business. Be sure to come properly attired no matter what. Would your CEO be comfortable including you in a major client dinner? There is only one right answer!

Attitude: employers expect you to arrive on time with a positive attitude and ready to rock. You must try your best regardless of what else is going on in your life or whether it’s a Monday morning after a week of vacation. Keep a positive disposition, even if you’re in stressful situations. Positivity is the sign of a winner!  

Excellent Performance: true workplace superstars deliver high job performance and contribute to the success of the organization. They go above and beyond. They can be relied upon to achieve their goals and meet deadlines. Also, they work well with others (both inside and outside). Think “dependable excellence.”

Manners and Etiquette: these reflect on one’s personal standards and respect for others. They are especially important in business/social settings and meetings with clients and prospects. You needn’t be an Emily Post, but you must “show well” to others in your basic etiquette. Closely observe, and learn from, those with excellent manners, courtesy, and graciousness. You won’t win an account with exceptional manners, but you’ll surely lose one if they’re lacking.

Ethics and Confidentiality: every employer has basic policies and procedures that must be followed, in addition to laws and regulations. And, depending on the position, employees are often privy to confidential information. Here, your standards must be impeccable and nothing less. A broken trust, or failure to adhere to ethics and policies, can be disastrous. When in doubt, ask!

Representation of Employer’s Brand: most companies have a mission, vision, and statement of values to which employees are expected to honor. Your supervisor and leaders must be able to trust that you will capably represent the company’s values, both at work and in the community. As we’ve increasingly seen, that includes our comments and posts in the public square, especially on social media.

Communication and Relationships: in the workplace, our relational standards need to be even higher than with our personal relationships. Communication, both written and oral, must be more formal and appropriate, and always tactful and courteous. In order to build a harmonious working environment, positivity and constructive communication are the order of the day. Also, many lifelong friendships are formed at work, where mutuality and respect guide our behavior (especially in mixed gender relationships). Finally, one must never use position or power to abuse, disrespect, manipulate, or harass another. No exceptions.

Growth Mindset: successful employees are committed to lifelong learning. They seek professional development opportunities through webinars, journals, podcasts, and the experienced pros surrounding them. All of this positions employees for advancement in their current job and next-level opportunities.  

Here are some key reasons why professionalism so important to employers:

  • Employees are representing their employer and its brand, both internally and externally. Thus, professionalism is a personal and organizational issue.
  • Customers and prospects expect and deserve it! Professionalism is a sign of respect we show others. We’ve all experienced unprofessional sales and service calls, and it motivates us to take our business elsewhere, doesn’t it?
  • Employees who struggle with professionalism rarely last long and certainly receive fewer opportunities. This is especially the case if the position is people-centric like sales or customer service. 
  • It builds stronger relationships and helps us make good first impressions when we meet new people.
  • It helps us do a solid job, even on those days when we’re not at our best.
  • It helps us bring out the best in our colleagues, especially when we’re in managerial roles.
  • It’s the right thing to do.

Parents, don’t take for granted that your children are learning these valuable employability skills at school. Take primary responsibility for it, and introduce them to successful professionals whenever you can. Today’s cultural messages are not preparing them in any way, shape, or form to be a professional, and our schools and universities aren’t consistently helping either. The ball is in your court. 

Qualities of Workplace Superstars: Friendliness

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A7E8FBAF-9AAC-459A-9FCE-75A3FC66A3F2A friend is one of the nicest things you can have, and one of the best things you can be.

~Douglas Pagels

Friendship improves happiness and abates misery by doubling our joy
and dividing our grief.

~Joseph Addison

Winning friends begins with friendliness.

~Dale Carnegie

“TGIF.” It’s arguably the most common weekly comment I hear or see on social media. Shared by people who can’t wait for the weekend. And, more often than not, by people who aren’t especially happy in their jobs. Maybe it’s just me, but I don’t recall ever “TGIFing,” even though I enjoy my weekends just as much as anyone.

For 28 years, I was blessed to work for a company I loved, in a job I loved, and with people I loved (or, at least liked!). Our leaders, George and Jane Russell, believed that success was all about putting employees first. We even had a People Division to ensure that we were doing all we could to bring out the best in our people and create a positive work environment. I made many lifelong friends there that I cherish to this day. We worked in a high stress industry, yet our friendly culture made me look forward to coming to work every day. Not surprisingly, our company routinely won awards for being the “best place to work.”

There were many reasons for our company’s success during my tenure, and a top one was our culture of friendliness. Yes, friendliness! Here were some of our secrets:

  1. Our “employees first” culture, where everyone felt valued
  2. People took a genuine interest in each other and were united in our mission
  3. We valued “likeability” in our recruiting. If it came down to two finalists, we’d pick the person we wouldn’t mind as our next-door neighbor. Seriously!
  4. For the most part, we avoided politically charged conversations that had nothing to do with our work and serve mainly to divide. HINT!!!
  5. Leadership challenged us to live out the values to which our company subscribed.
  6. We had fun and found many occasions to celebrate each other.

From my experience, this culture of friendliness improved sales, cemented customer loyalty, increased morale, reduced employee turnover, built friendships, and brought out the best in each employee. It also helped us deal with conflict and disappointment because we genuinely cared about each other and the company. It helped frame and soften our responses.

All this is why friendliness can be one of the most important qualities of employees and organizations. The fact is, most of us work in diverse organizations with colleagues of different backgrounds, worldviews, positions, and personalities. We may not become long-term friends with everyone, but we can (and should) be friendly to everyone. It’s a win for you, a win for them, and a win for your organization.

So, how friendly are you? Especially with people who are not your friends? Here are some descriptors of friendliness to help you evaluate yours: collegial * affable * kind * considerate * good-natured * positive * cheerful * cooperative * helpful * patient * genuine * good listener. From this list it’s obvious that friendliness is a choice. How are you choosing?

But, let’s be honest. Sometimes we work with people who aren’t destined for “BFFhood.” They may be socially awkward, irritating, self-absorbed, or have personalities or worldviews that clash with ours. In these situations, peaceful coexistence might be the best you can hope for. Regardless, friendliness is still the best way, and who knows, it might just rub off!  And, in case you haven’t, familiarize yourself with the DISC personality test (a free one is available at 123test.com). It might help you understand your colleagues better, improve your communications, and even increase your friendliness quotient.

There’s an old saying that cleanliness is next to godliness. I think friendliness is too.

Enjoy your week and remember to share with your friends. Next week we’ll discuss the all-important quality of Resilience. Catch you then!

 

Qualities of Workplace Superstars: Resourcefulness

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hands-people-woman-working.jpgA resourceful person can see the opportunity when others only see obstacles.

~Garrett Gunderson

In a world that is changing faster than ever, and in a business environment that is more competitive than ever, today’s employers are facing challenges like never before. The implications on the workplace are profound:

  • More innovation is required just to keep up
  • Product life cycles are shrinking so businesses need to be vigilant and nimble
  • Low cost competitors like Amazon can reduce one’s market share in a moment
  • Customers have very high expectations and are more difficult to please
  • There are more problems (challenges) to be solved as well as new opportunities

So, it comes as no surprise that employers are emphasizing resourcefulness, problem solving, creativity, and innovative thinking in their recruiting. Thankfully,  these qualities can be learned and they are found in all personalities, from the highly creative to the analytical.

Generally speaking, employers benefit from resourcefulness in a variety of ways:

  • Increasing revenues: creating new products/services, improving customer loyalty, increasing market share through product enhancements, improvements to sales effectiveness, etc. If you think about it, all of the products we enjoy today were invented in the past by a person or team. Some, like the inventors of the printing press, light bulb, radio, automobile, phone, steam turbines, computer, and vaccinations, were responding to an existing need. They were incredible problem solvers! Others enter a market because they believe they’ve created a better product or value proposition (food and restaurant chains come to mind).
  • Reducing costs/improving efficiency: discovering new ways to produce products or services at lower cost and become more efficient. These savings, too, result in higher profits.
  • Solving day-to-day problems in each of our jobs: no matter what position we hold, unexpected challenges arise. Our business unexpectedly slows. A key employee leaves the company. Raw material prices rise. A co-worker is spreading rumors or missing deadlines. A supplier delays delivery. A client is upset over product performance. Students disrupt the classroom. We fall behind due to a long illness. Stuff happens! Do we cower in fear or embrace the situation using our creativity, analytical, and relational skills?

Is it any wonder why resourceful people are so highly valued in the workplace?

So, what are the qualities of resourceful people? Here are some descriptors: creative, analytical, objective, problem solvers, decisive, visionary, courageous, resilient, determined, opportunistic, skillful, ingenious, enterprising, discerning, and solutions minded. Isn’t it a wonderfully diverse list! Anyone can become resourceful!

Parents, don’t be fooled into thinking that just because your children are strong academically that they’re good problem solvers. It’s not always the case—just ask any employer. But, you can help build resourcefulness by encouraging your children to solve problems themselves and involve them in family decisions like planning vacations, charitable giving, managing a tight budget, or choosing a college. So often, we instinctively tell our children what to do rather than to first hear their thoughts and potential solutions (e.g., “How do you plan to solve the problem?). By first asking for their ideas before sharing yours, you’ll build a quality that will serve them well in life.

Next week’s topic: Positive Attitude. Stay tuned!

To Land Your Dream Job, Build Your Edge

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One important key to success is self confidence.

An important key to self confidence is preparation.

~Arthur Ashe

 

So, you’ve buckled down and identified several candidate careers (or majors) that could be your perfect match. Now, it’s time to turn this vision into a reality! It’s a highly competitive job market out there, so you’ll need a solid plan to acquire the necessary qualifications to win. That means building your competitive edge—the next step to becoming career ready.

It’s difficult to generalize the qualification process because it varies so much by career choice. Do you prefer to dive right into the job market? Are you willing to get your Bachelor’s, Master’s, Ph.D, or more? Often, it’s the qualifications that help us narrow our career options to ones that are realistic and achievable.

When entering the workforce, chances are the basic qualifications will be in the following areas:

  • Education: degree, areas of specialization, GPA, certifications, specific courses
  • Work experience: minimum years and particular positions; internships and apprenticeships; training and professional certifications
  • Skills: technical proficiencies, physical requirements, familiarity with systems, relational and soft skills, etc.
  • References: they had better be good!

In last week’s newsletter, we identified several websites that show the various qualification requirements for different careers. Familiarize yourself with them and use this information to narrow your choices. Be realistic.

Now, in order to position yourself to land the job, you’ll want to go far beyond the minimum qualifications cited above. Employers are looking for special evidences of leadership, initiative, and accomplishment. For this reason, we strongly recommend that you speak with actual practitioners who hold your desired career position. Seek out advice and wisdom from the pros, especially to discover ways you can set yourself apart from the competition. They will be able to offer far deeper insights in building your edge than your high school or college career counselor/recruiter whose knowledge is more general. What leadership skills, internships, experiences, and trainings can you undertake that will stand out? Summer jobs? Camps? Job shadows? Extra courses?

We also encourage you to review the results of the state of Virginia’s workplace readiness survey of employers. You can access it here. You’ll notice that many of the top 21 skills are soft skills. Yes, today’s employers are looking far beyond your degrees and GPAs… they want people with great attitudes and leadership skills.

Great references are another necessity. Many times, they can overcome average academic performance with great stories about you. Whether they’re professors, teachers, coaches, mentors, or supervisors, all of them are prized potential references on your behalf. What have you done to deserve the highest praise among people who can potentially become your ambassadors?

So, what’s your story, from a prospective employer’s perspective? Remember, you’re competing against other worthy candidates, and the more you can demonstrate passion, initiative, and real life examples of your leadership skills, the more an employer will want you! Make yours a great story.

Educators and parents, be sure that your career readiness training incorporates these vital components. They will help your students build the edge they’ll need to win.

 

 

 

Don’t Play the Blame Game

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“If you could kick the person in the pants responsible
for most of your trouble, you wouldn’t sit for a month.”

~Theodore Roosevelt

 When we experience a personal disappointment, it’s usually because we made an innocent mistake or our effort simply fell short. Is one worse than another? Well, to my way of thinking, a mistake is a little more serious because it’s an error, whereas a shortfall may have occurred despite our best effort. (After all, we can’t always win.)

Since we’re all human, mistakes and shortfalls are part of life. While no one keeps track, they number well into the thousands during our lifetime. That being the case, one has to wonder why it’s so difficult for people to admit their mistakes and accept responsibility.

Is it because the words “I’m sorry” don’t come easily? In such cases, it’s sometimes easier (and feels less shameful) to blame others and make excuses.

Is there a better way to handle our mistakes?

People who are prone to blame are actually reflecting their own insecurities. Implicitly, they assume their relationships can’t withstand an acknowledgement of a mistake or shortfall. However, it’s a false assumption, especially since people appreciate it when someone admits a mistake and asks for forgiveness.

When you make a mistake or your best efforts fall short of the goal, you can do one of two things:

  1. You can TAKE responsibility, apologize if appropriate, and do what you can to make things right.
  2. You can DODGE responsibility, blame someone else (or blame circumstances), and walk away from the situation – leaving others with the problem you created.

Choice #1 one will likely gain you the respect of your family, peers, and colleagues and help you learn from your mistake. Choice #2, on the other hand, will cause damage to your reputation and deprive you of a valuable opportunity for personal growth.

Why not exercise a little humility and take the high road? Learn to swallow your pride and admit it when you’ve fallen short. You’ll be respected and admired by others when you do… and you might be surprised by the grace they extend to you in return!

Do you find it difficult to admit your mistakes and accept that you aren’t perfect?

Are you harder on yourself than others would be if you took responsibility for your shortcomings? Share your thoughts and comments with our online community by commenting below; we’d love to hear your perspective!

 

Learn to Persuasively Market Yourself

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Let’s face it. Most of us are not natural born salespeople. We generally prefer to go about our business and hope that others will automatically recognize our greatness. Unfortunately, it usually doesn’t work out that way.           

In order to land that perfect job or win that prized promotion, you must persuade others that you are the answer! You need to become an effective salesperson of… YOU!

 The good news is that is that marketing yourself is a learned skill. So if you feel a little inexperienced (or uncomfortable) about putting yourself out there, here are some pointers to help you get started:  

·      Make a list of all of your strengths, qualifications, experiences, and accomplishments

·      Consider why they would be valuable to an employer 

·      Identify some personal stories that convey your attitude, unique achievements, and commitment to excellence

·      Be prepared to convincingly answer questions such as:

o   What value can you bring to the table?

o   What are your strengths and weaknesses?

o   Why should we hire you?

o   What do you consider to be your greatest accomplishments and personal attributes?

o   What motivates you?

o   What are you passionate about?

o   What are your most significant professional qualifications?

o   What’s the most difficult challenge you ever faced, and how did you deal with it?

·      Understand what the employer is looking for (qualifications, etc.). Consider how your assets address their needs. Think of yourself as the solution to their problem.

·      Build a compelling resume that highlights your strongest accomplishments and competitive advantages

·      Network with as many people as you can to receive endorsements and inside connections http://dennistrittin.com/view_blog.aspx?blog_id=139

·      During interviews, be personable, confident but not arrogant, look your interviewer(s) in the eye, repeat their name(s), shake their hands firmly, listen intently, come prepared with questions, show an interest in their company and the job, ask for a business card, promptly send a handwritten thank you note, exhibit confident body language, be yourself, and smile. That’s all!

If you’re able to do the above, you can become successful at marketing yourself. Your ability to answer why you are  the best person for the job is essential and not at all a sign of arrogance!

If someone asked you why you’re the best person for a job, would you be able to answer it with confidence, conviction, and humility? Please share your insights and experiences with us; we’d love to hear your comments below! And share us on your FB page or Twitter feed; we hope you’ll pass this along to your friends, family, and colleagues.

 

Be an Inspiring Team Player

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One of my most admired leaders, George Russell, always used to say, “It’s amazing what you can accomplish if you don’t care who gets the credit.” I have to admit I didn’t fully appreciate the wisdom of his words early in my career. But, in time I realized he was right. When you adopt George’s philosophy, you become a true team player and everyone benefits.


 Teamwork is more and more the name of the game in the workplace these days. In the past, many people learned to perform a single skill and then continued it for many years. These days, however, creativity and innovation are more often what is needed in the workplace—requiring greater collaboration, flexibility, and interpersonal skills from workers.


 Do you have what it takes to be a great team player in today’s economy? Do the young adults in your life?

 

My favorite spectator sport is basketball. To me, it’s the consummate team sport where character is revealed before our very eyes.


Some players clearly focus on individual scoring (often to the detriment of the team when they go overboard), and enjoy being in the limelight. Still others are known for their passing and defense and rarely receive the same fan attention. Yet, isn’t it interesting that, it’s the team with the best defense and passing that usually wins the championship? I believe there’s a message to be learned in this.

           

When I coached basketball, I gave special praise for assists, tenacious defense, and our unsung heroes. One young lady on our team, Jazi, as the perfect example. She may have scored only two points a game, but we were never the same without her! She was our best passer and shut down the finest guards with her incredible defense. Our victories against our toughest opponents often came from her defense rather than from our leading scorer. She was the consummate team player and unsung hero. I wouldn’t have traded her for the world.


In the NBA, the player that most comes to my mind is John Stockton, a retired point guard from the Utah Jazz. He’s the league’s all-time assist leader, which is a true sign of an unselfish team player. During his career, he handed out an incredible 15,806 assists to his teammates— truly an extraordinary accomplishment. It is rare in sports to see records that stand out like this, and it’s a testimony to John’s skill, unselfishness, and endurance.


Throughout your life, you’ll be in countless team situations, especially on the job. When these opportunities arise, focus on the team rather than on your individual contributions. Encourage them, praise them, mentor them, enjoy them, and show your gratitude toward them. Bring everyone up and your team will achieve great things. Your leadership will be liked, respected, and admired by others.

                                                                        

Can you see the difference on a team when players focus on mutual support and team effort, as opposed to seeking personal recognition? Please share your comments and stories with us; we’re always glad to hear from our readers!

 

Build Your Winning Competitive Edge

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When we compete at an early age, the stakes usually aren’t that high. Whether it was a pick-up game or a spelling bee, our world didn’t end if we lost. However, as we age, the stakes become greater. It becomes getting into the school of your choice, or landing your dream job where you have to out-compete a worthy list of candidates.

 Like it or not, you’ll face many important competitive tests in life. Often, you’ll find these situations associated with your career. For this reason, it’s essential that you develop your distinctive advantages along the way. The more skilled you are at doing this, the more likely you are to win the job or that special promotion.

Our world is much more competitive than ever before. Gone is the day when our U.S. economy was built on manufacturing and manual labor with jobs that didn’t require a college education. In those days, workers were paid by the hour and there was little differentiation in wages. Our economy has become more service-oriented and knowledge-based, which has changed everything. Now, you have to demonstrate something special (i.e, skills, experiences, and achievements) in order to land the job and advance in your career. Together, these make up your competitive edge, and should include:

  •  developing both skill-based and attitude-based competitive advantages. Together, they’re a powerful combination.
  •  considering what would stand out about you to future employers during your eventual job search
  • going the extra mile to become better qualified through experiences and continuing education
  • taking every opportunity you can in these next several years to work, intern, and network. It’ll help separate you from the crowd.
  •  if lacking a skill or a professional qualification, attacking it with full force
  • demonstrating an attitude of continuous improvement and a commitment to excellence
  • showing results and impact. Create great personal stories that will inspire employers. If you don’t, remember that someone else will—and they’ll wind up with your job or promotion!

 

You’ll gain two significant benefits from building your competitive edge. First, you’ll expand your skill set and become more marketable, promotable, and valuable. Second, it will show employers that you’re passionate about your work and are driven to perform. Give an employer a great skill set and a winning attitude, and you’ll be a success story in the making!

Help the young adults you know to evaluate: As you assess your skill set and experiences, what do you consider to be your greatest competitive strengths? What are your weaknesses? How can you maximize those strengths and strengthen the weaknesses?

Success Requires Planning, Practice, and Perseverance

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We all know of brilliant, straight-A students who barely even study. The other 99% of us mere mortals have to earn it the hard way! It might be easy to conclude that most successful people owe it to raw talent and brilliance, but that’s rarely the case. Usually, other factors like commitment, focus, discipline, and a winning attitude have an even greater impact.
 
Most things in life aren’t handed to us on the proverbial silver platter—success being one of them. People who do well at what they do—whether it’s academics, sports, art, music, business, a trade, or a hobby—generally have these things common. They overcome challenges and opposition, and they do it through planning, practice, and perseverance.
 
I can’t think of a better illustration of this than the 1980 U.S. Olympic hockey team. The team of collegiate athletes was gathered randomly from around the nation under the leadership of Coach Herb Brooks, who developed a brutal training regimen and a strategy to win.
 
The prospects didn’t look good. They were dominated by the Soviet team in an exhibition game by a score of 10-3. But, that didn’t deter them. They tied Sweden, upset perennially strong Czechoslovakia, and proceeded to defeat Norway, Romania, and West Germany. There was just one problem. The next stop was another crack at the Soviet team, and the players were haunted by their previous humiliation. Nonetheless, Coach Brooks was relentless, challenging the team to do their best when it counted.
 
Amazingly, the U.S. scored the upset of the ages, defeating the Soviets 4-3 in a win dramatically captured in the 2004 film Miracle. As one of the millions of Americans who watched it live, I can honestly say that the last ten minutes of the game were the slowest 600 seconds in all of eternity! They went on to win the gold medal game over Finland, and rallied the country like (in my opinion) no other sporting team in history.
 
When it comes to achieving your goals, remember that you, too, can overcome great odds by applying the same 3 P’s the 1980 U.S. hockey team did: planning, practice, and perseverance. What good would it have done for the 1980 U.S. Olympic team to skate out onto the ice without the practice and grit to compete? Unfortunately, many people live that way—and they live frustrated, underperforming their potential.
 
They (mistakenly) believe they “deserve” success they’ve not earned. They show up the first day of a new job expecting the corner office and the respect of the CEO when they’ve not made the sacrifices necessary to deserve either. They resent not receiving the career opportunities they’d like or the salary they think they deserve—when they’ve not put in the study, effort, or commitment needed to earn those rewards.  We call this mindset one of entitlement—and it’s becoming a pervasive issue in our society.
 
Don’t let this attitude mark you. When you set your mind to something—whether it’s academic studies, a job, a sport, or anything else, I encourage you to do it with intentionality and excellence. Remember the adage, “Plan, practice, and persevere to succeed.” Doing this will give you the best chance in life and build great character along the way.
 
Is there a young person in your life who needs a reminder he or she is not “entitled” to success? Challenge him or her, “If planning, practice, and perseverance are keys to achieving goals, how would you rate yourself in each of these areas? Think back on a goal you didn’t achieve. How might the outcome have been different?” These are good discussions to have. Share your results with us by commenting below; we’d love to hear your stories.