Are There Shortcuts to Success? You Might Be Surprised.

cheerful-colleague-desk-1169953One of my favorite things to do during talks and workshops is to ask provocative questions and see how the audience responds. A recent example during some educator workshops was, “How many of you believe there are shortcuts to success?” More often than not, only a small minority will raise their hands. Whether it’s because that’s what they truly believe or because they think that’s what the speaker wants to hear, few audiences believe in shortcuts. Then again, most of the time when we talk about shortcuts, there is a negative connotation, isn’t there?

Well, you might be surprised by my answer. Based on my personal experience and my decades of evaluating successful leaders, I believe the unequivocal answer is, “YES!” And, I also believe that if these tips are shared with the young people in your lives, you will give them a big head start in fulfilling their potential!

In this blog, I’ll share three foolproof strategies that, when implemented, will “fast track” a person’s success and help him or her stand out from the crowd. And, the best news: it doesn’t take a rocket scientist to successfully apply them and reap the rewards.

Strategy One: Gain from the wisdom that surrounds you. It’s so unfortunate that few teens and young adults actively seek wisdom from the adults in their lives. Whether it’s because of overconfidence that’s common in the teen years or because they believe adults are too busy to spend time with them, the end result is forgoing a free gift that’s right in their midst.

There is so much to be gained by spending time with admirable adults who can share wisdom that comes with experience. What led to their success? What were their biggest mistakes and regrets that they would do over if they could? What advice would they give you at this pivotal time of life? What qualities do they most respect in people? What were the biggest decisions they made and how did they make them? How do they define success and what brings them joy? Would they, one day, be willing to serve as a reference?

Priceless conversations. Timeless wisdom. All there, just for the asking.

Strategy Two: Solicit and embrace feedback.  Who doesn’t love receiving a compliment—especially an unsolicited one?!? Chances are, it means that whatever we’re doing, we should keep doing it! However, especially in the early years of our careers when we’re inexperienced and a little naïve, some of the most beneficial feedback is in areas in which we can improve. We’ll call them “growth opportunities.”

One of the most common criticisms we hear about younger employees is their disdain for constructive feedback. Today’s managers feel like they are walking on eggshells if they have to correct or even gently criticize them. While they’ll gladly receive praise for the positives, they disdain negative feedback. And, by doing so, they are missing out on one of the most powerful success shortcuts of all.

During my career, I actively sought constructive feedback. Sure, I wanted to hear my strengths, but more importantly, I wanted to know the ways I could improve my performance, professionalism, and impact. So, rather than wait to hear my “weaknesses,” I proactively sought it from my supervisor and other leaders in the company. It was pivotal to my success and “took the sting” out of listening to my shortfalls.

Sometimes correcting our weaknesses has more impact than growing our strengths. But, because both are needed to be successful, young people can really stand out by taking this strategy to heart. (Oh, and this also works in our relationships, but that’s for another time.) Sure it takes courage, but it’s so valuable to our growth.

Strategy Three: Go above and beyond to maximize your impact. It’s interesting to observe the MVPs of a workforce versus the average performers. In a nutshell, they bring an entirely different mindset to the job. The MVPs are always looking for new ways to add value to their job, department, and organization, while average performers tend to stay focused on their day-to-day job responsibilities and not much beyond that.

In the workplace, superstars will find a way to: 1) increase sales and customer loyalty, 2) improve efficiencies to reduce costs, 3) innovate new products/services and methods, and 4) assume a leadership role on projects, teams, etc. Now, depending on one’s job specifications, not all of these will be possible at any particular point in time. BUT, regardless of one’s job, this pivotal question always remains, “What can I do to maximize my impact and add value to my employer?” Resourceful people always seem to find a way… in part because it’s wired into their very being. And, by sharing examples with the young people in your life, you can help stimulate this kind of motivation, creativity, and passion in them, too.

We believe these three strategies can have an amazing impact on the young people under your guidance. Let us know how they respond. Yes, they are shortcuts to success, but good ones indeed.    

 

 

 

 

 

 

Cultivate a Winning Attitude

winning attitudeIf you ask teenagers what is the most important ingredient for success, you’ll likely hear answers like intelligence, money, the number of friends, or even appearance. But, ask most employers and leadership experts with the benefit of wisdom and experience, and you’ll hear a glaringly different perspective. To most, they’ll give the nod to attitude.

In our work on employability, we regularly cite qualities such as integrity, commitment to excellence, dependability, work ethic, positivity, enthusiasm, and resilience as keys to success. Note that each is a choicegrounded in our attitudes. In my travels, some of the most endearing, positive, and productive people are among the most economically and academically deprived folks I’ve known. It’s such an important lesson to share with young people.

Dictionary.com defines “attitude” as follows: “manner, disposition, feeling, position, etc., with regard to a person or thing; tendency or orientation, especially of the mind.” We like to think of it as the perspective we take into our daily lives: our thoughts, words, actions, decisions, and interactions. For example, here are some areas significantly affected by our attitude:

  • Outlook on life
  • Mood, demeanor, and nature
  • Personal health and appearance
  • Relationships and communication
  • Handling challenges, disappointments, and unexpected change
  • Productivity, effort, and initiative
  • Personal responsibility
  • Vision, purpose, and goal orientation
  • Integrity
  • Approach to decision-making
  • Personal brand, values, and professionalism

No wonder our attitude is so important! And, why all of us need to be self aware of the attitude we bring into each life arena, each day.  Yes, students, this especially applies to you when you’re harboring a strong case of Spring Fever! And, teachers, this assessment might make for a great school-wide project to improve performance and culture.

To help you and the young people under your guidance, we developed an attitude self-assessment tool that you can access here. We encourage you to share it with the students and family members in your life and to be as honest in your self-evaluation as possible. We all can benefit from an attitude adjustment from time to time and in certain areas of our lives (e.g., work, school, family). Improving our attitude can be one of the most beneficial things we can do for our personal growth, and we hope this assessment identifies a few opportunities for you.

To inspire and encourage you in cultivating a winning attitude, we thought we’d conclude with some of our favorite quotes on the topic. Enjoy!

Life is 10% what happens to me and 90% how I react to it.

~John C. Maxwell

Your attitude, not your aptitude, will determine your altitude.

~Zig Ziglar

Things turn out best for the people who make the best of the way things turn out.

~John Wooden

If you don’t like something, change it. If you can’t change it, change your attitude.

~Maya Angelou

I am not a product of my circumstances. I am a product of my decisions.

~Stephen Covey

Whatever happens, take responsibility.

~Tony Robbins

… Ask not what your country can do for you; ask what you can do for your country.

~John F. Kennedy

Perpetual optimism is a force multiplier.

~Colin Powell

How to Build a Growth Mindset in Your Students and teens

dirt-gardening-grow-1214405Looking back, our high school days were great, okay, or disappointing (or worse!) depending on the year. So, we should expect that our kids will be starting this new school year with excitement, ambivalence, and maybe even dread, often depending on the previous year. Regardless of where your children/students are attitudinally, here’s one thing they can all benefit from as they make their grand entrance—taking the Growth Challenge.

What’s the Growth Challenge, you might ask? Here’s a quick synopsis: Have your students/children take note of where they are now in key aspects of their life. Then, have them identify some focus areas for growth/improvement. Next, encourage them to develop plans to meet their growth goals. Finally, have them assess their progress quarterly (and make adjustments to their plan as needed). In the business world, we call this the “plan, do, and review” cycle, and it works for people too!

As parents, teachers, and mentors, we play a big role in the success of the next generation. Of course, the responsibility for their choices does not fall on us, but it is our job to equip, encourage, and empower them. One powerful way is to help facilitate the Growth Challenge. Here are a few steps to get you going.

  1. Begin with a holistic self assessment. Have your child/students record how satisfied they are in terms of: 1) academics (grades, specific subjects, study habits, etc.), 2) relationships (friendships,, family, network), 3) physical health and well being (fitness, health, nutrition), 4) emotional and spiritual health (self worth, confidence, contentment, faith, gratitude, temperament), 5) leadership/soft skills (integrity, dependability, work ethic, team mindedness, time management, professionalism), and 6) interests/extracurricular activities. 

Then, based on their self evaluations, have them identify their greatest growth priorities for the coming year for each category. Which could have the biggest impact in the near future? In the long-term? Give them some time to think about this, and encourage them to record their thoughts in a journal or device.

  1. Have them develop their top overall priorities based on their conclusions from each category. Parents, teachers, and mentors, you can help them prioritize by sharing your own knowledge or experience, but don’t make up their minds for them. (For example, if a student is hoping to enter the military after high school, physical training might fall higher on the priority list than a student who plans to intern at an art gallery.)

Encourage them to record their three to five top priorities for growth. Don’t let them go overboard making a laundry list. Next, have them set specific, achievable goals for each of their top priorities. What would constitute success to them? What are some measurable ways that they can track their progress? Then, have them develop action steps to help their goals become a reality.

  1. Finally, suggest a quarterly review (with a mentor, counselor, parent, or teacher) to assess their progress, and make any midcourse suggestions or corrections necessary to achieve their goals.

Not only will this “growth challenge” help them progress this year, but it is a discipline that will serve them for a lifetime.

Let’s start building a growth mindset in our children, teens, and students. The future belongs to them, but it starts with us.

If you want to see a sample “Growth Challenge” mock-up for reference, you can find it here.

The 3 Secrets for Back to School Success

back-to-school-conceptual-creativity-207658School season has arrived and most of us have settled (or are settling) comfortably into our classrooms, dorm rooms, or lecture halls. For many students, it’s the first year in the “real world,” experiencing life at college and away from their parents. Some may be experiencing their first year at community college. For others, they’re still in high school, but itching to get the best grades so they can in order to one day land their dream school. It can be an overwhelming feeling, but I have wonderful news for you.

(Spoiler Alert:) You don’t need to be a rocket scientist to get GOOD GRADES!
 
Each of us has a learning style and study methods that work best. Some of us have shorter attention spans, while others can sit and pay attention (well) for extended periods of time. Some of us can function on limited sleep, while others need their solid eight hours, every single night. Some of us can even handle overcommitment through effective multitasking. Knowing yourself and how you’re wired is the very first step in performing at your best.

Take some time to think about yourself, your preferences, learning style, habits, and needs. With these things that make you uniquely “you” in mind, it’s important to practice some universal secrets to academic achievement. These secrets lie within the 3 P’s.

  1. PLAN.  The first success ingredient is good planning. This involves making a study calendar a few days to a week out. It may seem like a drag, but it’s the best way to ensure you always have the time you need to study. You can find a reproducible homework and study planner on our website.
  2. PREPARE.  This means staying committed to your study schedule, becoming a skilled time manager, and finding a study environment that works best for you (Your room? The library? A quiet study room?). You can use the reproducible daily schedule on our website to help with this. Remember, your brain works like a muscle—the more reps you have in reviewing your material, the more likely you will be to retain it. Try to avoid having to read new material the night before—use the last day(s) for review only.
  3. PERFORM. Deliver what your audience (i.e., teacher or professor) is looking for and enter your exams with supreme confidence that you’re prepared to excel. Be rested, alert, and ready to go. Don’t forget to eat right to fuel your body! (Bring a snack or water if it keeps your mind sharp.) If given the option, answer easier questions first (especially with essays). This gives you extra time to contemplate your answers for the more difficult questions. And, remember during essays, the graders are looking for key words and phrases. Finally, allocate your time wisely among the questions to complete your work at a decent pace.

Students, if you can fully appreciate the need for planning, preparing, and performing, you’ll be well on your way to achieving repeatable academic success (yes, I mean all year long, and not just a fluke A+ on your Intro to Philosophy exam!). I am talking about predictable success. How’s that for a GPA boost? In this increasingly competitive world, academic performance is critical! Use these study tips to make sure you give yourself a leg-up (and you’ll be able to apply them in the career world, too!).

Teachers, how have YOU helped the students in your life become organized and disciplined studiers? We’d love to hear your ideas or any other suggestions you’d add to this list! And, of course, welcome back to school! Make it a great year.

Self-Awareness: The Ultimate Goal for Teens this Summer

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“When I discover who I am, I’ll be free.” -Ralph Ellison,  Invisible Man

I love visiting with high schoolers and college students about their career plans. It takes me back to when I walked in their shoes. I remember feeling excited, confused, and a little bit anxious, but stayed positive for the most part. Eventually I found my way, but it was a circuitous path that taught me a lot about life and myself.

Some of my mentees are quite certain of their career interests and have laid out detailed plans to get there. (I’m the first to affirm them, but also let them know it’s okay if they change their mind as many often do.) However, most of my conversations go something like this:

Me:      So, what career or major are you considering?

Them: My parents want me to take up ____. My dad (or mom) has had a great career in it. But my friends think I should go into ____.  My school counselor has even different ideas. It’s confusing.

Me:      So, what do you think?

Them:  (Anxious pause) I don’t know yet.

Several things always strike me about these exchanges. One is how often they focus on what others think, rather than themselves. Two is the depth of anxiety, doubt, and pressure they are feeling about their future career. And, three, they are making this critical decision without the benefit of self awareness. They’re shooting in the dark, and it’s a shame. In fact, earlier this year, Gallup released the results of its survey of college graduates and found that an alarming 40% of Bachelor’s Degree recipients now regret their choice of major! 40%!!! Fortunately, there is a better way!

Just as when we build our dream house, good career planning begins with a solid foundation. In this case, it is a foundation built on the understanding of self—knowing who we are, how we are gifted with unique talents, experiences, and attributes, and what we’re interested in and passionate about. The who, what, and why… of us! If we don’t fully understand ourselves first, finding a career that fits is a random exercise, at best.

Career assessment surveys are indeed helpful, but tend to focus on skills and interests rather than the complete picture of self. As such, we encourage educators, mentors, and parents to take a broader view.

At LifeSmart, we take a holistic approach to self assessment that helps students discover the unique value (assets) they have to offer to this world. It considers a wide range of asset categories that builds self confidence, a sense of identity, and inspires a healthy life vision. Here is an abbreviated summary of some of the asset groups we believe are essential for career and life readiness training:

  • Foundational Assets:
    • Physical: strength, speed, agility, endurance, dexterity, vocal, visual, auditory, sport-specific, appearance
    • Mental: intelligence, aptitudes, analytical ability, reasoning, creativity, conceptual thinking, intuition, memory, concentration, subject specific
    • Behavioral: personality (pace and people/task focus), attitude, social attributes, outlook, emotional intelligence, communication, productivity, soft skills
    • Spiritual: faith, values, inspirational experiences, encouragement
  • Aspirational Assets:
    • Experiential: credentials (academic, career, skills, service), life experiences, leadership, perspective
    • Interests: knowledge pursuits, recreation, leisure, industry, activities, entertainment, travel, nature, spiritual life, creative arts, social
    • Passions and Dreams: desires, causes, purpose, personal and professional goals, bucket list items

Knowing that self awareness comes through self discovery and affirmation from others (note parents!), we’ve developed a personal leadership assignment you can access here. It not only helps identify your unique assets/strengths, but it also captures the invaluable perspectives of others who know you well and have your best interests at heart. This is a great personal leadership assignment that can be led by educators or parents. Be sure to explore other self awareness resources, too.

It’s important to remember that some of these assets will be used directly in our careers while others help in different arenas. Regardless, by taking an inventory of our unique assets, personal nature, and desires, we’re much better equipped to select a great career match that fits us like a glove.

Successful people lead from their strengths, but first they have to know what they are. Help the students and children in your life understand their uniqueness and value. It’s one of the greatest gifts we can give—for their eventual career and for all of life.

Can Good Business Principles Make Us Better Parents?

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I know what you’re probably thinking. “Has Dennis gone off his rocker? Business and parenting? Are you kidding me?”

But, stay with me on this. I think you’ll be pleasantly surprised.

As most of you know, I had incredible business experience for some 30 years before founding LifeSmart. Throughout most of it, I worked for a hugely successful company, Russell Investments, that was awarded “Best Place to Work” any number of times. And, I spent 27 years evaluating organizations and leaders—researching and observing the best and brightest. I learned their best practices and applied them to the best of my ability when managing my employees.

During this period, I also became a father of two kids who are as different as day and night—that would be Michael and Lauren. After some time, I realized that what I learned in the business arena could be applied to my parenting… and, what I learned in my parenting could be applied to my management!

So, here goes—six successful business strategies to help you become a better parent!

  1. Adopt a goal orientation: We all achieve more when we set goals. Whether it’s a five-year strategic plan or a daily to-do list, our goals give us focus, direction, and a target to hit. They help keep us motivated, too. And, so it goes with parenting. What if we were to set goals for our parenting? For our families? And, to encourage our children to be consistent goal setters? No doubt about it, we’ll accomplish more. You can find a sample Parenting Mission Statement here which helps us develop family goals: Parenting Mission Statement. So, be as strategic as you can and don’t let the day-to-day busyness keep you from achieving your longer-term goals.

  2. Utilize effective motivational techniques: Whether we’re in the management or parenting realms, we notice that some people are self motivated while others need a little nudge. Researchers have discovered that among the top motivators of a workforce are being: 1) appreciated and recognized, 2) invited into and involved in decisions, and 3) understood by their “boss.” And, so it goes with parenting a teenager, doesn’t it? We regularly hear complaints from teens that their parents: 1) seem to stress their performance rather than the person they are, 2) make all the decisions or minimize their input, and 3) don’t listen to or try to understand them and their world. The parallels are striking, aren’t they?

  3. Empower rather than micromanage: Most of us loathe having controlling supervisors who hover, nag, interfere, and manipulate. We feel disrespected, devalued, disempowered, and distrusted, and rightfully so. And, so it goes with the helicopter parent who employs these same micromanagement tendencies with their teens. Isn’t it interesting that we detest it when it happens to us at work, yet we can fall into this same trap when we parent? But, when we adopt an empowering parenting style, our teens will develop greater self confidence and decision-making skills.

  4. Promote high standards and strong character: As managers, we certainly want our employees to perform. And yet, the most successful leaders stress the importance of upholding high standards of excellence, including strong character and ethical behavior. Qualities like integrity, dependability, initiative, team-mindedness, positivity, self control, work ethic, and resilience are telltale signs of excellent employees. So, when it comes to parenting, let’s remember to honor the great character traits and behaviors in our children, not just their outcomes. It will serve them well in all aspects of life.

  5. Engage in effective collaboration: In today’s more relational workplace, teamwork is highly valued. Being able to work effectively with others with different skills, styles, and backgrounds in a harmonious way produces happier workers and better outcomes. The same is true of families who value one another, work together on family projects and chores, and invest in their relationships. While the teen years can bring extra relationship challenges when children express greater independence (and sometimes appear to devalue their parents’ input), it nonetheless is helpful to reinforce the “family as team” whenever possible. One team, one dream, does pay off.

  6. Commit to continuous improvement: As the world has become more competitive, companies are managing their personnel more intensively. Nowadays, we have to deliver excellent performance just to keep our jobs. So, it’s not surprising that employees who are committed to continuously improve their skills through training, etc. are best positioned to succeed. And, so it goes with our children. By building a growth mindset and a love of learning and self improvement in our children, parents can prepare them for the demands of the real world and help them fulfill their dreams. So, encourage your children to seize those opportunities to sharpen their body, mind, and spirit. It’s huge.

So, taking a page from the business management playbook can actually help in our parenting and pay dividends, too. Give it a try and let us know how it goes.

To better parenting.

 

Taking Responsibility: A Life Skill We All Need to Master

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Here’s a hypothetical scenario to consider: It’s finals week, and you’ve spent the last few days studying and cramming (and drinking more caffeine than you care to admit). Deep down, you know you should have started studying earlier in the month, but with your intramural flag football games, your Instagram addiction, the spontaneous beach trips, and Netflix binge watching, there just wasn’t enough time! Although you’re doing all the “right things” now by highlighting your reading and going over old quizzes, you’re rushed, anxious, and more stressed than you’ve ever been. It’s no surprise, then, that when all is said and done, you see a disappointing C- at the top of your final. Regrettably, you know you could have done better.

So . . . now what? Do you take issue with the professor or teacher, complaining that the questions were too hard? Do you accuse him or her of biased grading, or being out to get you? Do you compare your test to those of classmates who earned better grades? Worse yet, do you recruit your parents to petition on your behalf?!? You’re concerned it might affect your admission into your dream university.

Or, do you take personal responsibility for your grade and accept the fact that you underprepared? Will you own the outcome (which was likely a product of your own actions)?

We call this topic “Accepting Personal Responsibility for Our Mistakes and Shortfalls,” and it’s a life skill that every single one of us needs to master. Believe me, it’s no easy feat. However, it’s a sign of maturity, integrity, and a hallmark of a true leader. Being able to put complaints, self-pity, and the desire to blame others aside is a sign of self-awareness. Moreover, accepting responsibility causes us to live with an accurate perspective of reality.

Blame shifting and negative behavior justification distorts our reality—causing us to live in a world where we believe we do no wrong or that we deserve good outcomes. It’s rooted in insecurity, and it affects our decision making, job performance, academic achievements, relationships, and more. Everyone else screws up but us, right? Wrong! The real reality is that we all mess up, but have the capacity to accept the consequences and learn from our mistakes.

Refusing to own up to our shortfalls creates a blind spot in our lives—one that may cause us to miss out on great opportunities. That professor who was “biased” against you? She could have turned out to be a great tutor or written you a great recommendation for grad school. The coach who you were convinced benched you every game because he “didn’t like you?” He could have been a great personal trainer and helped you improve your game. That classmate who was “jealous of you?” She could have helped you become a better friend. That boss who fired you “unjustly?” He could have helped you widen your professional network and provided you with great connections had you delivered on the job.

The long and short of it is this: as we grow into well-rounded, confident, and contributing members of society, it’s crucial that we accept responsibility for our mistakes and shortfalls. Although it may seem difficult at the time, this practice will make us better friends, employees, players, and students who have an accurate and healthy view of ourselves and the world around us. Here are a few ways to get started mastering this life skill:

  • When you are hit with a negative situation, turn to self-reflection first.
  • After some reflection, if you still believe you’ve been wronged, address the situation calmly and with an open mind.
  • Ask for constructive criticism from teachers, coaches, and bosses.
  • Always be honest with yourself and others.
  • Invite those close to you (parents, close friends, pastors, mentors) to hold you accountable and speak truth and encouragement into your life.

Humility, personal responsibility, and self-awareness are of high value, so start this practice now!

Can you think of a situation where you stood up and took responsibility for your actions? What good came from it?

 

Qualities of Workplace Superstars: Resilience

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If you can find a path with no obstacles, it probably doesn’t lead anywhere.

~Frank A. Clark

You may not realize it when it happens, but a kick in the teeth may be
the best thing in the world for you.

~Walt Disney

Turn your wounds into wisdom.

~Oprah Winfrey

 

Hard stuff happens. As much as we might wish that the path to success is a straight line, it’s not. In our personal lives, it might include loss, disappointments, mistakes, mistreatment, family/marital struggles, financial stress, health challenges, job losses, disasters, etc. And, when it happens to us, it’s not always easy to compartmentalize it as we head to work. If we’re not careful, it can easily spill over into our job performance.

Adversity happens routinely in the workplace, too. Common examples include: layoffs, loss of key customers, business slowdowns, departmental underperformance, lawsuits, new competition, product failures, missed deadlines, internal conflicts, etc. In addition to these corporate matters, adversity can also arise from our own underperformance. Regardless of the source, workplace adversity can cause fear and anxiety and affect our performance.

Because of rapid technological change and growing competitive pressures, employers are facing adversity like never before. Therefore, it’s not surprising that resilience is becoming an increasingly valued quality in the workplace.

People respond so differently to adversity. Some are consumed by fear or worry and focus more on the problem than on potential solutions. Others, after the initial shock or disappointment wears off, go into problem solving mode and are actually energized by it. Among the qualities they demonstrate are: perseverance, endurance, persistence, determination, grit, adaptability, and courage. This is resilience.

Although adversity can be brutal and challenging, there is a silver lining. For example, it is the surest way to character and personal growth. Also, it provides valuable experience and wisdom to handle future situations. And, it equips us to inspire and encourage others who are facing similar challenges. There’s no substitute for talking with someone else who has “walked in our shoes” and overcome their adversity. When those opportunities arise, it can be transformational for both parties. I’ve observed this firsthand, and it’s powerful!

So, how do we build resilience? Here are some strategies we describe in What I Wish I Knew at 18:

  • Remember, adversity is part of all of our lives and can be preparation for even greater things. Sometimes, it can even make sense with hindsight!
  • Day follows night, so try to see other side of the valley.
  • Release your pain and worries using constructive stress outlets, your support system, and by taking care of your health. Don’t go it alone.
  • Take seemingly insurmountable challenges one step at a time. It reduces fear and builds momentum.
  • Always keep the faith and focus on the problem and what you can control. This is especially important in a workplace context.
  • If you feel consumed by the problem, “project” it onto a third party and imagine giving advice to them. It’s a great way to stay objective.

Parents, building resilience in your children should be a top priority. The key is allowing them to experience challenging situations where they might fail, and letting it happen. Resist the temptation to jump in and rescue them. It’s easily one of the most difficult things a parent can do, but, in the long run, it’s unequivocally in your child’s best interests.

Knowing that life is a journey filled with ups and downs, resilience is truly a gift you can give to yourself and to your children. And, it’s a quality your employers will truly admire.

Remember, #youcandothis!

Next week, we’ll conclude our series by discussing Professionalism. Catch you then.

Qualities of Workplace Superstars: Friendliness

A7E8FBAF-9AAC-459A-9FCE-75A3FC66A3F2A friend is one of the nicest things you can have, and one of the best things you can be.

~Douglas Pagels

Friendship improves happiness and abates misery by doubling our joy
and dividing our grief.

~Joseph Addison

Winning friends begins with friendliness.

~Dale Carnegie

“TGIF.” It’s arguably the most common weekly comment I hear or see on social media. Shared by people who can’t wait for the weekend. And, more often than not, by people who aren’t especially happy in their jobs. Maybe it’s just me, but I don’t recall ever “TGIFing,” even though I enjoy my weekends just as much as anyone.

For 28 years, I was blessed to work for a company I loved, in a job I loved, and with people I loved (or, at least liked!). Our leaders, George and Jane Russell, believed that success was all about putting employees first. We even had a People Division to ensure that we were doing all we could to bring out the best in our people and create a positive work environment. I made many lifelong friends there that I cherish to this day. We worked in a high stress industry, yet our friendly culture made me look forward to coming to work every day. Not surprisingly, our company routinely won awards for being the “best place to work.”

There were many reasons for our company’s success during my tenure, and a top one was our culture of friendliness. Yes, friendliness! Here were some of our secrets:

  1. Our “employees first” culture, where everyone felt valued
  2. People took a genuine interest in each other and were united in our mission
  3. We valued “likeability” in our recruiting. If it came down to two finalists, we’d pick the person we wouldn’t mind as our next-door neighbor. Seriously!
  4. For the most part, we avoided politically charged conversations that had nothing to do with our work and serve mainly to divide. HINT!!!
  5. Leadership challenged us to live out the values to which our company subscribed.
  6. We had fun and found many occasions to celebrate each other.

From my experience, this culture of friendliness improved sales, cemented customer loyalty, increased morale, reduced employee turnover, built friendships, and brought out the best in each employee. It also helped us deal with conflict and disappointment because we genuinely cared about each other and the company. It helped frame and soften our responses.

All this is why friendliness can be one of the most important qualities of employees and organizations. The fact is, most of us work in diverse organizations with colleagues of different backgrounds, worldviews, positions, and personalities. We may not become long-term friends with everyone, but we can (and should) be friendly to everyone. It’s a win for you, a win for them, and a win for your organization.

So, how friendly are you? Especially with people who are not your friends? Here are some descriptors of friendliness to help you evaluate yours: collegial * affable * kind * considerate * good-natured * positive * cheerful * cooperative * helpful * patient * genuine * good listener. From this list it’s obvious that friendliness is a choice. How are you choosing?

But, let’s be honest. Sometimes we work with people who aren’t destined for “BFFhood.” They may be socially awkward, irritating, self-absorbed, or have personalities or worldviews that clash with ours. In these situations, peaceful coexistence might be the best you can hope for. Regardless, friendliness is still the best way, and who knows, it might just rub off!  And, in case you haven’t, familiarize yourself with the DISC personality test (a free one is available at 123test.com). It might help you understand your colleagues better, improve your communications, and even increase your friendliness quotient.

There’s an old saying that cleanliness is next to godliness. I think friendliness is too.

Enjoy your week and remember to share with your friends. Next week we’ll discuss the all-important quality of Resilience. Catch you then!

 

Qualities of Workplace Superstars: Team Mindedness

teamwork

If everyone is moving forward together, then success takes care of itself.

~Henry Ford

Talent wins games, but teamwork and intelligence win championships.

~Michael Jordan

None of us is as smart as all of us.

~Ken Blanchard

What do choirs, symphonies, NASA space launches, the Golden State Warriors, military operations, Olympic pair skating, successful marriages, hospital emergency rooms, business projects, and your favorite restaurant have in common? The answer: their success depends on teamwork. Great teamwork. Not surprisingly, as our economy shifts and workplaces become more collaborative, employers are placing a premium on teamwork and interpersonal skills in their staffing decisions.

The fact is, teamwork takes work! There are many moving parts in any team and success is highly fragile. Here are the reasons why: 1) egos and self interest get in the way, 2) weak leadership, 3) personality clashes, 4) underperformers, 5) insufficient skill diversity, 6) blaming and internal strife, and 7) poor communication. Is it any wonder why so few sports franchises are truly dynasties?

So, what makes teams work together skillfully and harmoniously toward a common vision? Here are four essential ingredients: 1) each member delivering great performance, 2) effective leadership in assigning responsibilities to team members, 3) an ability to work well with each other, and 4) putting the team ahead of the individual. Simply stated, successful team members abide by the formula:
We > Me.

Here’s a sampler of the qualities of team minded people:

respectfulness * subordination of self interest to team interest * solutions minded * encouragement and appreciation of others * resilience * loyalty * excellent listening * goal orientation * dependability * diplomacy * conflict resolver * helpfulness * positivity * courtesy * affability * tact. No wonder why team mindedness is such a prized quality in the workplace! How would you rate yourself on these qualities?

Also, it takes great interpersonal skills to be an excellent team player. Relational skills are vitally important in the workplace and often are underestimated by people who unfortunately think success is all about smarts. In the business arena, our relationship spheres include colleagues, customers, sales prospects, owners, the community, suppliers, and, yes, your supervisor. Each of these relationships offers the potential for professional and personal friendships, too.

Here are some interpersonal success pointers we share in our What I Wish I Knew at 18 book and curriculum:

  • Be an encourager rather than a critic
  • Give others credit before yourself
  • Strive to be an agreeable disagreer
  • Work synergistically toward common goals
  • Regularly show appreciation and gratitude
  • Solicit and embrace constructive feedback
  • Remember that how you say it can be more important than what you say
  • Focus on solutions more than the problem
  • Don’t whine; just do it
  • Talk it out, don’t write it out; avoid using written communications on sensitive or emotionally charged topics
  • Give others the benefit of the doubt and avoid assuming bad intentions
  • Take responsibility for your mistakes and shortfalls and avoid blaming
  • Laugh often

Parents, team mindedness and strong interpersonal skills in your children are critical to their success in life. Unfortunately, signs are everywhere that technology overuse is having harmful effects on our children’s relational skill development. Isolation, social awkwardness, and a preference for tech-based communication over face-to-face communication are growing tendencies in a world that values collaboration more than ever. It’s a disconnect that deserves all of our attention.

Stay tuned for next week’s topic: Friendliness.