Four Words for Our Time

american-casual-cellphone-1262971

At LifeSmart, the topic of communication has been on our mind a lot. With students entering a new grade or environment, and summer vacations replaced with non-stop schedules, it’s easy to see how this can affect our communications—in a negative way. Add to that the news media hype (in their quest for ratings), a supercharged political climate, and promptings from our social media outlets, and we have a recipe for fireworks and communication breakdowns. It’s everywhere.

Effective communication is a two-way street. When we’re the initiator, miscommunication usually happens in the following ways:

  • We say things that were better left unsaid, like the common “self-control failure,” or comments that are simply unkind.
  • We choose the wrong words. Our rhetoric incites rather than shares.
  • We say it the wrong way. Our tone turns off and shuts down the conversation.
  • We use the wrong method (text or email versus verbal or in-person).
  • Or, worse yet, we use a combination of the above!

On the other hand, when we’re the receiver, we don’t always listen to understand. When we don’t see “eye to eye,” we can shut down or shout down instead of respectfully agreeing to disagree and letting it be. It’s next to impossible to compromise and reach solutions this way.

What to do? How can we increase the chances that our communications are productive, constructive, and worthy? One solution is to embed the following four words into our internal communication filter before we initiate or respond:

HOW              IS             THIS           HELPFUL?
 
How might this look on a practical basis? The following table can serve as a guide:

More                                                  Less
Sharing                                             Shouting
Encouragement                              Criticism
Good will                                          Acrimony
Temperance                                     Rashness
Unity                                                  Division
Compassion                                      Judgment
Other-centeredness                        Self-centeredness
Humility                                            Arrogance
Open-mindedness                           Closed-mindedness
Confirming                                       Assuming
Respect                                              Dishonor
Responsibility                                  Blame
Kindness                                           Rudeness
Decency                                             Crudeness
Truth                                                  Manipulation
Integrity                                            Deceit
Solutions                                           Complaints
Positivity                                           Negativity

If we all committed to the above, it would change the world. We’d achieve more understanding, respect, harmony, joy, and kindness, and even make better decisions.

So, let’s try taking these four words to heart and mind, and see how this changes us and how we relate to others. It’s a great goal for a new school year.

 

How to Build a Growth Mindset in Your Students and teens

dirt-gardening-grow-1214405Looking back, our high school days were great, okay, or disappointing (or worse!) depending on the year. So, we should expect that our kids will be starting this new school year with excitement, ambivalence, and maybe even dread, often depending on the previous year. Regardless of where your children/students are attitudinally, here’s one thing they can all benefit from as they make their grand entrance—taking the Growth Challenge.

What’s the Growth Challenge, you might ask? Here’s a quick synopsis: Have your students/children take note of where they are now in key aspects of their life. Then, have them identify some focus areas for growth/improvement. Next, encourage them to develop plans to meet their growth goals. Finally, have them assess their progress quarterly (and make adjustments to their plan as needed). In the business world, we call this the “plan, do, and review” cycle, and it works for people too!

As parents, teachers, and mentors, we play a big role in the success of the next generation. Of course, the responsibility for their choices does not fall on us, but it is our job to equip, encourage, and empower them. One powerful way is to help facilitate the Growth Challenge. Here are a few steps to get you going.

  1. Begin with a holistic self assessment. Have your child/students record how satisfied they are in terms of: 1) academics (grades, specific subjects, study habits, etc.), 2) relationships (friendships,, family, network), 3) physical health and well being (fitness, health, nutrition), 4) emotional and spiritual health (self worth, confidence, contentment, faith, gratitude, temperament), 5) leadership/soft skills (integrity, dependability, work ethic, team mindedness, time management, professionalism), and 6) interests/extracurricular activities. 

Then, based on their self evaluations, have them identify their greatest growth priorities for the coming year for each category. Which could have the biggest impact in the near future? In the long-term? Give them some time to think about this, and encourage them to record their thoughts in a journal or device.

  1. Have them develop their top overall priorities based on their conclusions from each category. Parents, teachers, and mentors, you can help them prioritize by sharing your own knowledge or experience, but don’t make up their minds for them. (For example, if a student is hoping to enter the military after high school, physical training might fall higher on the priority list than a student who plans to intern at an art gallery.)

Encourage them to record their three to five top priorities for growth. Don’t let them go overboard making a laundry list. Next, have them set specific, achievable goals for each of their top priorities. What would constitute success to them? What are some measurable ways that they can track their progress? Then, have them develop action steps to help their goals become a reality.

  1. Finally, suggest a quarterly review (with a mentor, counselor, parent, or teacher) to assess their progress, and make any midcourse suggestions or corrections necessary to achieve their goals.

Not only will this “growth challenge” help them progress this year, but it is a discipline that will serve them for a lifetime.

Let’s start building a growth mindset in our children, teens, and students. The future belongs to them, but it starts with us.

If you want to see a sample “Growth Challenge” mock-up for reference, you can find it here.

6 Ways to Create Healthy Technology-Use Boundaries For Your Teen

beautiful-cafe-close-up-248021.jpg

The school year keeps teens very busy. They wake up early, take classes for the majority of the day, then participate in afterschool activities, do their homework, and get as much as sleep as they can. So, fortunately for them, the summer can be an opportunity for them to have a little breathing room, relax, and simply be a teen. However… I think the parents who’ve been home with their kids over the last week or two can all agree on one thing…

TEENS ARE GLUED TO THEIR PHONES!

We’ve probably all said it: “Back in my day, we didn’t even have cell phones…” And yes, that’s the truth. And we did just fine! However, it’s important to acknowledge the element of connectedness that millennials and the following generations possess. Thanks to the advancement of technology—most notably the myriad of social media networks and smart phones—teens are able to be more in touch than ever and engage in the world around them in a way that was never possible for us. The sense of community and camaraderie that is fostered from this connectedness is pretty amazing!

That being said, it’s also not okay for teens (and anyone else, really) to sit around, scrolling all day! It’s not good for our health, physically OR mentally. In fact, for many, it can actually be an addiction. Have you ever noticed how your teen (or you?) reflexively reach for their phone, even if they don’t have something specific to check?

It’s vital the teens in your life know that there’s a time and a place (and an amount!) for technology, social media, and smart phone use. Although it has many benefits, technology has some downsides that we need to consider. We should be considering these “cons,” so to speak, for the social, psychological, and physical health of our younger generation.

Here are some factors to ponder:

  • We text or email rather than talk. This is having significant consequences on communication skills—ask any college professor or employer. We now have a bull market in remedial reading and writing programs, and many young people are having difficulty carrying on face-to-face conversations with adults. Good luck with those job interviews!
  • Our lives are more distracted because of our numerous interruptions (a text message, a new Facebook message, an Instagram comment, an event reminder, an e-mail, etc.) and our attention spans have shrunk.
  • Kids spend less time using their imaginations, reading, and being active.
  • We lose the ability to read body language and social cues in other people.
  • Our waistlines are growing as we’ve become more sedentary.
  • We sleep poorly, as online activities keep us up too late and the constant stream of information makes it difficult to turn off our brains. Also, staring at a screen before bedtime can mess up our internal clock and make sleep more difficult.
  • We are being consumed by “busyness” and it is affecting our responsiveness to true priorities, such as family togetherness, activity, spirituality, service, etc.

I know I’m probably sounding like Fred Flintstone (well, when I was a teen, an in-state long distance call was $3 a minute!), but I believe there’s some middle ground. When I hear about car accidents occurring because of drivers’ texting, or when I observe my daughter and her friends’ texting when they’re supposed to be enjoying each other’s company (I’ve also seen the same from grown adults when they’re supposed to be out on a date), I think the pendulum may have swung too far.

Here are some ways you can encourage the young people in your life to be smart about technology use. Let’s help them (and us!) find that middle ground:

  • Strongly consider setting technology-free hours within your home. For example, between the hours of 6pm and 7 pm for dinner, and from 10pm until morning.
  • Parents, place limits on the amount of time your children spend on technology each day. Be on guard for any collateral damage from technology use (e.g., relationships, communication, productivity, motivation, anxiety, attention spans, irritability).
  • Lead by example (THIS ONE IS HUGE) and show the teens you know how to enjoy life’s special moments without their phone. Go for a walk and enjoy good conversation (no need to post a filtered Instagram shot of the scenery!). Go outside and play volleyball or basketball or kick-the-can. Go for an all-day hike on the weekend, and challenge everyone to leave their phones alone the entire time.
  • Disengage from phone use when you’re together at coffee shops, restaurants, and the like. All-too-often I’ve seen parents as phone addicted in public as their kids. Isn’t this supposed to be “quality time?”
  • If you’re a teacher, make sure your classroom is a phone-free zone if at all possible. Encourage practices that help strengthen your students’ creativity, activity, and resourcefulness.
  • Remember that setting boundaries/limits on technology use can be the greatest source of “fireworks” between parents and their teens. However, it’s important parents stay strong on this one because the love you exert today will pay off in productivity and greater health for them in the years to come. Consider looking at askdoctor.org for some sample “contracts” regarding technology use that you can have your teens sign.

Time is a precious asset and that relationships are designed to be personal.  Your brain was designed to be active. Your body was designed to move. Don’t let your electronic devices interfere with any of that!

The Most Important Thing for Teens to Learn This Summer

adult-backlit-bottles-697244.jpgSummertime offers many wonderful opportunities to enjoy, explore, and create. For some of us, it means a family trip to Disneyland or camping in the closest state park. Maybe it means roasting marshmallows in the backyard or going to concerts in the park with your neighbors. We might read books, take a class just for the heck of it, or learn a new skill. We might even shoot our record round of golf (here’s hoping!)! The possibilities are endless.

But, here’s an idea that meets the “enjoy, explore, and create” test, but costs nothing, can be done anywhere, is not weather dependent, is sure to please all involved, and might just be the most valuable summer project EVER for your teenager (and maybe even for you)! Any guesses what it may be?

The answer is…

Develop your very own Personal Balance Sheet. (I’m not talking about the financial kind.) Sure, it might not sound as thrilling as white water rafting or a helicopter tour of the Grand Canyon, but hear me out. This is important.

The high school years should be a time of self-discovery and building confidence and self-awareness. You know, being able to answer the fundamental questions of: Who am I? What do I uniquely have to offer? And lastly, What are my opportunities for fulfillment? After all, if your teens haven’t already, they’ll soon be taking courses or attending programs on college and career planning to plot their course for the future. All of this planning implies that students are sufficiently self-aware to judge correctly.

But, is this true?

In my visits with high school students, I’m struck by their lack of self-awareness. All too often, I see students who are insecure about their future because they don’t perceive their value. They don’t understand how they can make a difference with their assets and passions (IF they even take the time to consider them).  Too many students are making fundamental life decisions about their future without first having clarity about their identity and dreams. It’s the proverbial cart before the horse.

To address this need, we’ve developed a self-discovery leadership assignment that we call the Personal Balance Sheet. Think of it as a personal adaptation of the balance sheet from the business world, but with different categories and without actual numbers. It inventories our assets and our constraints (which is “liability” in business terms) and creates an overall statement of our value proposition to this world.

The Personal Balance sheet, which you can access here, is a fantastic project for the entire family or for schools to assign over the summer. It begins with the students taking an open-ended self-assessment of what they consider to be their greatest assets and constraints. But, even more important, they conduct interviews with selected adults in their lives (e.g., parents, grandparents, teachers, coaches, mentors) who know them well and have their best interests at heart. From them, they receive their perspectives of their greatest strengths and constraints. The initial list developed by the student is enriched by the invaluable viewpoints of others. It’s both inspirational and revealing.

The end result of completing this exercise is a much more complete and accurate understanding of ourselves—who we are, what we have to offer, and how we might direct our future to make a difference! Just in time for all of our next step preparations, but this time, from a position of strength and clarity!

May this be the summer of self discovery for the teen(s) in your life!

Qualities of Workplace Superstars: Team Mindedness

teamwork

If everyone is moving forward together, then success takes care of itself.

~Henry Ford

Talent wins games, but teamwork and intelligence win championships.

~Michael Jordan

None of us is as smart as all of us.

~Ken Blanchard

What do choirs, symphonies, NASA space launches, the Golden State Warriors, military operations, Olympic pair skating, successful marriages, hospital emergency rooms, business projects, and your favorite restaurant have in common? The answer: their success depends on teamwork. Great teamwork. Not surprisingly, as our economy shifts and workplaces become more collaborative, employers are placing a premium on teamwork and interpersonal skills in their staffing decisions.

The fact is, teamwork takes work! There are many moving parts in any team and success is highly fragile. Here are the reasons why: 1) egos and self interest get in the way, 2) weak leadership, 3) personality clashes, 4) underperformers, 5) insufficient skill diversity, 6) blaming and internal strife, and 7) poor communication. Is it any wonder why so few sports franchises are truly dynasties?

So, what makes teams work together skillfully and harmoniously toward a common vision? Here are four essential ingredients: 1) each member delivering great performance, 2) effective leadership in assigning responsibilities to team members, 3) an ability to work well with each other, and 4) putting the team ahead of the individual. Simply stated, successful team members abide by the formula:
We > Me.

Here’s a sampler of the qualities of team minded people:

respectfulness * subordination of self interest to team interest * solutions minded * encouragement and appreciation of others * resilience * loyalty * excellent listening * goal orientation * dependability * diplomacy * conflict resolver * helpfulness * positivity * courtesy * affability * tact. No wonder why team mindedness is such a prized quality in the workplace! How would you rate yourself on these qualities?

Also, it takes great interpersonal skills to be an excellent team player. Relational skills are vitally important in the workplace and often are underestimated by people who unfortunately think success is all about smarts. In the business arena, our relationship spheres include colleagues, customers, sales prospects, owners, the community, suppliers, and, yes, your supervisor. Each of these relationships offers the potential for professional and personal friendships, too.

Here are some interpersonal success pointers we share in our What I Wish I Knew at 18 book and curriculum:

  • Be an encourager rather than a critic
  • Give others credit before yourself
  • Strive to be an agreeable disagreer
  • Work synergistically toward common goals
  • Regularly show appreciation and gratitude
  • Solicit and embrace constructive feedback
  • Remember that how you say it can be more important than what you say
  • Focus on solutions more than the problem
  • Don’t whine; just do it
  • Talk it out, don’t write it out; avoid using written communications on sensitive or emotionally charged topics
  • Give others the benefit of the doubt and avoid assuming bad intentions
  • Take responsibility for your mistakes and shortfalls and avoid blaming
  • Laugh often

Parents, team mindedness and strong interpersonal skills in your children are critical to their success in life. Unfortunately, signs are everywhere that technology overuse is having harmful effects on our children’s relational skill development. Isolation, social awkwardness, and a preference for tech-based communication over face-to-face communication are growing tendencies in a world that values collaboration more than ever. It’s a disconnect that deserves all of our attention.

Stay tuned for next week’s topic: Friendliness.

Qualities of Workplace Superstars: Positive Attitude

building-joy-planning-plansHave you noticed how some people see the glass half full and others, half empty? Or, given the same set of circumstances, some will rise to the occasion while others are consumed with fear and negativity? And, how truly successful people exude positivity and surround themselves with it?

Ask any employer or coach and they will take a B+ performer with an outstanding attitude over an A- performer with a negative attitude any day of the week. Attitude is a vital ingredient to both individual and team success.

When you demonstrate a positive attitude, you will:

  • Perform better and so will your team
  • Make and keep more friends
  • Be given more opportunities
  • Overcome average skill and adversity
  • Be appreciated by customers, prospects, and colleagues
  • Energize your workplace and have more influence
  • Be happier

So, is it any wonder why employers value this quality so much? And, why it’s so important for parents to help build a positive attitude in their children?

Many wise people have said wonderful and profound things about a positive attitude, and in better ways than I could ever dream of. So, allow me to leave you with some of my favorites. Enjoy and share!

Cultivate an optimistic mind, use your imagination, always consider alternatives, and dare to believe that you can make possible what others think is impossible.

~Rodolpho Costa

When you are joyful, when you say yes to life and have fun and project positivity all around you, you become a sun in the center of every constellation,
and people want to be near you.

~Shannon L. Alder

Perpetual optimism is a force multiplier.

~Colin Powell

Ability is what you’re capable of doing. Motivation determines what you do.
Attitude determines how well you do it.

~Lou Holtz

Happiness is an attitude. We either make ourselves miserable, or happy and strong. The amount of work is the same.

~Francesca Reigler

Heredity is much, environment is much, but I am much more.

~Muriel Strode

A bad attitude is like a flat tire, you won’t get nowhere till you change it.

~Author Unknown

The most important thing you wear is your attitude.

~Jeff Moore

 I am an optimist. It does not seem to be much use to be anything else.

~Winston Churchill

Our ultimate freedom is the right and power to decide how anybody or anything outside ourselves will affect us.

~Stephen Covey

Once you replace negative thoughts with positive ones,
you’ll start having positive results.

~Willie Nelson

Life is 10% of what happens to me and 90% of how I react to it.

~Charles Swindoll

The day is what you make it! So, why not make it a great one?

~Steve Schulte

Misery is a communicable disease.

~Martha Graham

I have had a lot of worries in my life, most of which never happened.

~Mark Twain

 

 

 

 

 

Qualities of Workplace Superstars: Dependability

I learned that, “Mike, you get your first job on your ability and every job after that
on your dependability.”

~Mike Royer

If your actions don’t live up to your words, you have nothing to say.

~Da Shanne Stokes

“You can count on me.” Hearing these words is every supervisor’s dream! Just as every parent loathes having to give reminders to their kids to do their chores or homework, bosses are in the same boat with their employees when they fail to deliver. And, in my conversations with employers who hire young people, unreliability is easily one of their most common complaints. To wit…

A teen working as a server for an area restaurant was to show up for her 5:00 p.m. shift. Rightfully, the owner could count on that. However, imagine his surprise when he received a call at 4:55 that she was sick and unable to come to work. Apparently unaware of the inconvenience this would cause, she obviously felt that five minutes notice would suffice. As if that wasn’t enough, at 5:10 she would be posting pictures on Facebook of the beach party she was attending a mere ten miles away. To add insult to injury, she was surprised when she showed up the next day and was promptly fired. Sadly, variations of this story are more common than you’d think.

She made the mistake of thinking that the employer existed to serve her rather than the other way around. For her sake, I hope it was a lesson learned.

In the workplace, and in life, dependability is one of our most valued character qualities. It means that we do what we say. That we can be trusted. That we are confidently willing to be held accountable for our actions and actions. And, that we will be easy to manage!

Here’s what dependability looks like in the workplace:

  • You deliver excellent work on time, every time. No reminders necessary. A good practice is to complete your work one to two days ahead of the deadline. That way, if something comes up, you have some cushion.
  • You comply with company policies, ethics, laws, and regulations without failing.
  • You represent the company and its values both internally and externally with customers, prospects, suppliers, and the community.
  • You not only do your work well, but you also seek opportunities to advance the overall organization.
  • You don’t make promises you can’t keep. If anything, you “underpromise and overdeliver!”
  • You are punctual and bring a positive attitude to work every day.
  • If something comes up that threatens your ability to meet a deadline, you inform your supervisor as soon as possible. No last minute warnings and excuses! Remember, bosses hate negative surprises!

Dependability serves us well beyond the workplace, too. Whether it’s in marriages, friendships, community service, etc., we all admire this quality in people.

Parents: sometimes it seems like dependability is a quality you’re either born with or need to learn! Our more compliant children do their chores or homework without our reminders, while it’s a struggle with others. Why not make dependability a family value and help our children understand why it’s so important. In this day and age, many young people seem to view it as optional, only to experience a rude awakening when they enter the workforce. One day they’ll thank you for it.

 

Next week’s topic: work ethic/motivation. Stay tuned for more in this series, and please share with your friends–especially if they have teens are students who will soon be entering the workforce!

In case you missed last week’s post in this series, you can find it here.

Qualities of Workplace Superstars: Commitment to Excellence

Every job is a self portrait of the person who does it. Autograph your work with excellence.

~Ted Key

I long to accomplish great and noble tasks, but it is my chief duty
to accomplish small tasks as if they were great and noble.

~Helen Keller

“A job well done.” Few words are more gratifying to hear from our supervisors or clients than these. We should all feel proud when we deliver excellence, even when it isn’t always recognized!

But, let’s face it. Doing great work isn’t always easy. We might have the skills, but are lacking in attitude, energy, or health. We might have the right attitude, but are still on the learning curve. Or, quite commonly, we’re distracted by some issues in our personal lives that we struggle to “compartmentalize.” We bring our problems from home to work. And, sometimes we procrastinate and run out of time.

Perhaps after integrity, high standards and a commitment to excellence might be our second most valuable workplace quality. Here’s why:

  1. The surest way to build customer loyalty is to consistently deliver top quality products and services that meet or exceed expectations. This results in consistently higher revenues than otherwise. It can onlyhappen when employees are motivated to do their best.
  2. One of the most important aspects of successful companies is their brand and reputation. Tremendous damage can result when companies lower their standards or deliver inconsistent quality. We’re all familiar with companies and industries that skimped on quality and suffered.
  3. We live in an extremely competitive world. Businesses are constantly challenged by others entering their market or by existing competitors who offer new products. A consistent commitment to excellence helps companies preserve, if not expand, their market share. Otherwise, it will shrink.
  4. Depending on the career, it can even be a matter of life and death! Think neurosurgeons, EMTs, and aircraft repair personnel!
  5. It builds our dependability and reputation where we work. This is huge. Reputation means a lot.
  6. Employers are paying us to do our best. It’s up to us to give them a return on their investment. Our commitment to excellence will affect our performance, and ultimately our pay, promotability, and job security.

It’s important to note that a commitment to excellence extends beyond the quality of our work. Other affected areas include our attitude, professionalism, relationships, and teamwork. Having high standards is especially important when we work in teams, because others are depending on us to do our part. We’ve all worked in group projects where one member slacks. It’s no fun. Don’t be “that guy.”
Our Best Tip
Every job has different specifications, and every supervisor varies in management approach. Also, some positions have detailed performance metrics (sales) while others are more vague (management). Therefore, it pays to “get inside your manager’s head” in order to set yourself up for success. It sounds crazy, but it’s so true! And, it’s really quite simple.
On your first day on the job, ask your supervisor to show you the performance review form. (Most have subjective rankings, say, from one to five, on a number of factors, as well as goals.) Then, (and this is key!) ask him/her how they “define excellence” in this position. The more you can understand their preferences, the better positioned you are to deliver the goods. Next, ask what would be the top two or three most important accomplishments you can deliver in the next six months. Finally, ask about the ways you can help them, the team/department, or the company achieve its goals. (Obviously, achieving your goals is primary, but your value will increase if you can also support your supervisor and the broader organization). You’re looking for impact.

Now you know what they’re looking for and you’re positioned to deliver a home run! I did this all the time in my career and it never failed! In addition, be sure to finish your work on time, every time. That’ll make you easy to manage… a supervisor’s dream!

Finally, a special message to parents. When your children are little, they simply will not have the skills to do chores with the same quality as you. So, it pays to praise on effort. However, as they improve, praise that. It will build a growth mindset. Then, when they become teenagers, it’ll be a habit, and you might even consider giving “incentive pay” depending on the quality of their chores. If they underperform, give them tips on how to get a bonus the next time around. This will actually help prepare them for their coming reality in the workplace!

If you want to be an MVP in the eyes of your employer, a commitment to excellence is a must!

Next week: the all important quality of dependability.
In cased you missed it, here’s last week’s post on our first quality of workplace superstars, integrity.

Qualities of Workplace Superstars: Integrity

Integrity is choosing your thoughts and actions based on values
rather than personal gain.

~Chris Karcher

Character is much easier kept than recovered.

~Thomas Paine

Live in such a way that you would not be ashamed to sell your parrot
to the town gossip.

~Will Rogers

In any list of most desirable workplace qualities, you’d be hard pressed not to find the word “integrity.” In fact, I would argue it’s probably number one. During my three-decade career at Russell Investments, our CEO, George Russell, would often say, “We operate on non-negotiable integrity. And, if you’re wondering whether to say or do something, imagine it being the headline in tomorrow’s newspaper.” Simple as that. Zero tolerance.

So, what is integrity and why is it so important? Dictionary.com defines “integrity” as “adherence to moral and ethical principles; soundness of moral character; honesty.” While integrity is essential to strong personal character, it is even more important in a workplace context. That’s because employers must adhere to policies, laws, regulations, and governing authorities. A simple misrepresentation can literally lead to a company going out of business. Or, more commonly, for an employee to be fired. It’s always important to remember that in a workplace context, you’re representing yourself and your employer.

Here are some descriptors of integrity in action: trustworthiness, honesty, authenticity, respectfulness, compliance (to policies, procedures, regulations, etc.), courage (to do what’s right), taking responsibility for mistakes or shortfalls, and accurate representations. In the workplace, values can be challenged, career shortcuts tempting, and ethical standards gray. In these and all situations, integrity should be our guiding force.

Just as important is knowing what integrity does not look like. Here are some common examples in a workplace context: falsifying records, misrepresenting product qualities/performance, abusing power or position, cheating, stealing, spreading falsehoods/rumors/gossip, and blaming others for one’s underperformance. More often than not, self interest is the catalyst.

Of course, integrity is just as relevant in our personal lives too, as the above descriptors clearly show. Healthy relationships demand it. At LifeSmart, we encourage people, organizations, and schools to take the “integrity challenge:” not communicating anything negative about someone else who is not present. Imagine how this could change our culture! And, reduce bullying and social drama!

Whether we’re parents, educators, or mentors, here are some tips to help the young people in our lives practice integrity as a way of life:

  • Model it ourselves every time, every day.
  • Commend them when they model it. (Especially when they own up to mistakes or poor choices.)
  • Apply a zero tolerance approach when they don’t. Children need to know the importance of trust and that repercussions of violating a trust will be stronger as a result. It is very difficult to recover a broken reputation.
  • Review the above evidences of integrity and the opposite. Which areas are easier to model than others? Where is there room for growth?
  • Look for examples in society (including movies and television) where integrity is either modeled or not and have conversations about them. How might they have handled situations differently? There are great opportunities for real life cases to reinforce lessons.

Integrity. It’s one of the most important character qualities of all.

Next week we’ll cover commitment to excellence.

 

 

 

10 Qualities of Workplace (and Life) Superstars

Character is higher than intellect.

~Ralph Waldo Emerson

In my experience, one of the greatest myths that young people believe is that success is all about smarts. While intelligence certainly helps, it is by no means a lock. In fact, many smart people will argue that character and relational skills are just as important. To that end, I’d like to share a fitting personal story with you.

A few years ago during my book launch tour through Indonesia, I gave a talk, “Developing the Great Leaders of Tomorrow,” at a high school in Bali. Afterwards, the audience exited for lunch in the courtyard while I remained up on stage to sign certificates. Some ten minutes later, I was finished and prepared to join the group. As I stood up, however, I saw a student approaching me from the center aisle. Once he reached me, I looked down with a smile and said, “Hi. What’s on your mind?” He looked up with a shy countenance and confided, “Mr. Dennis. I’m not that smart in academics. But, can I still become a great leader?” It was straight from the heart.

We chatted about academics for a bit, and I encouraged him that a certain chapter in What I Wish I Knew at 18might help him greatly. We talked about other things, too, and he listened intently. Then, when it was time to leave, I closed our conversation with this: “Ten minutes ago, you asked me a question, and now I’m going to answer it. With the courage, humility, and desire to learn that you just displayed, yes you can become a great leader.” He looked up at me, brimming with pride, and said, “Thanks Mr. Dennis!” And then with a spring in his step, he walked away.

This was one of the most touching moments I’ve ever experienced, and although I’ll probably never see him again, I’m confident he’s on his way.

This story illustrates why it’s so important to instill belief in our young people and to bust this myth every opportunity we can. You don’t need to be an Einstein to be successful in your career or in life. No way.

So, what is important, besides intellect, to succeed in one’s career? What are some of the qualities most highly prized by employers? Qualities that we parents, educators, and mentors can and should be instilling now?

Simply stated, employers are looking for three basic things… someone who: 1) does good (preferably great!) work, 2) works well with others, and 3) advances the mission and success of the organization.

But, let’s get more specific. Here are our top ten qualities of workplace superstars, excluding the intellectual and technical skills needed for specific jobs and careers:

  1. Integrity
  2. Commitment to Excellence
  3. Dependability
  4. Work ethic/motivation
  5. Resourcefulness
  6. Positive Attitude
  7. eam minded
  8. Friendliness
  9. Resilience
  10. Professionalism

Over the next few months, we’ll be taking a deeper dive into each of these essential qualities for career and life success. If your children, students, and mentees learn to model these well, they will be well positioned to fulfill their dreams and positively impact the world.

We hope you’ll enjoy this series and share it with your friends.

Next week, we’ll tackle integrity, which, arguably, is most important quality on the list.