Month: November 2015

Leadership for a Lifetime: Other-Centeredness

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Has anyone ever done something nice for you that was so refreshing, it made your day? Maybe the person ahead of you at Starbucks paid for your coffee. A family member did your chores for you (without being asked). A friend brought or bought you dinner. It feels good, doesn’t it, when others go out of their way to express kindness to us?

And, it works both ways. When we’re the giver…we, too, share in the joy of the receiver. (As we enter the season of gifts, you’ll no doubt witness this firsthand!) It’s why the secret formula for a fulfilling life is: U>Me. It’s also why OTHER CENTEREDNESS is a hallmark of great leaders.

The principle of other-centeredness applies equally to our professional lives, even if it’s less commonly taught and practiced. Whether we’re business owners, department heads, managers, team leaders, coaches, teachers, or mentors, we will be placed in positions of influence and relationship. How will we approach them? Well, did you notice the emphasis on the word “them?” These kinds of leaders—both personally and professionally—are not self-centered; they’re other-centered.  For them, it’s not all about “me”; rather, it’s also and maybe even more about “others.” By empowering and encouraging people and setting them up for success, these leaders embrace a positive leadership lifestyle—and the results are remarkable.I had the great privilege of working for a company that modeled this to a “T.” Under the leadership of George and Jane Russell, Russell Investments put its people first. Not the owners. Not the customers. The people. George always said, “If you put the people first, they’ll take care of the customers. It doesn’t always work the other way around.” By doing so, the company won several state and national awards for being “the best place to work.” Having experienced this leadership culture myself, I can say it was like an extended family. (Remember I’m talking about work here!) And, during my tenure, we grew from a small investment firm of $1 billion of assets into a $220 billion global powerhouse! Putting employees first even helps the bottom line! “Earth to CEOs!”

Some years ago, researchers at Performance Advantage polled workers to identify what motivates them most on the job. Guess what they found out. Do you think it was fear? Money? Power? Promotions? Benefits? Nope. The top three motivators were: 1) being appreciated, 2) being in the loop and invited into decisions, and 3) having an understanding manager! All three are signs of other-centered leadership! And, they’re free!

What would happen if we all tried living for a week in an “other-centered” universe? In this universe others are not put in this world to serve our needs, so we cannot legitimately get frustrated by the elderly lady ahead of us at the store checkout who takes forever to put her change away, or the guy who cuts us off on the freeway. In this universe, we work in a cooperative spirit on the job (and in our families!) and are genuinely excited to see and help others succeed. In this universe, we endeavor to serve those we lead instead of the other way around.

 

The bottom line: Whether personally or professionally, the secret formula to life is: U > Me!

Leadership for a Lifetime: Resilience

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Now is no time to think of what you do not have.

Think of what you can do with what there is.

Ernest Hemingway

ID-100352171You don’t have to live very long to realize that things don’t always go the way we plan—or the way we want. You’ll bomb a test or get a low grade in a class. A boyfriend or girlfriend will break up with you. You may get sick or experience an injury. It may take a while to make friends or find your dream job.  But, when these kinds of things happen, you don’t have to let your circumstances overwhelm you. You can be RESILIENT!

The most resilient, impressive leaders I know have found ways to be courageous in the face of great adversity; life challenges lift them up instead of knock them down. Adversity happens to everyone, and it can take many forms. Unfortunately, not everyone is prepared to handle adversity well. Peter Gray, Ph.D., a research professor at Boston College, recently wrote for Psychology Today about this issue:

“A year ago I received an invitation from the head of Counseling Services at a major university to join faculty and administrators for discussions about how to deal with the decline in resilience among students. At the first meeting, we learned that emergency calls to Counseling had more than doubled over the past five years. Students are increasingly seeking help for, and apparently having emotional crises over, problems of everyday life… (Later), that head of Counseling sent a follow-up email, …including this sobering paragraph:

‘Our students are no different from what is being reported across the country on the state of late adolescence/early adulthood. There has been … a decrease in the ability of many young people to manage the everyday bumps in the road of life… The lack of resilience is interfering with the academic mission of the University and is thwarting the emotional and personal development of students.’”

The everyday bumps in life will happen; you can be sure of it! And since it’s not likely we’re going to avoid adversity, it pays to learn to take a healthy perspective to it.

Resilient people don’t give in to anger or despair when faced with a setback. Instead, they tap into a greater purpose to bounce back stronger than ever. They know how to bend to inevitable failures and tragedies and not break. Here are six habits of people who know how to confront adversity and move on to live their lives stronger than before:

  1. They are persistent and have a strong sense of purpose.
  2. They are self-confident and self-reliant.
  3. They have a strong network of supportive relationships.
  4. They accept that adversity is inevitable and are not resentful. They don’t have a victimized (“Oh, poor me …”) mindset.
  5. They are optimistic. They perceive bad times as a temporary state of affairs and an opportunity for personal growth.
  6. They take care of their health. They know how to deal with the physiological and emotional toll that stress and adversity take on their bodies and minds and take proactive steps to stay healthy, fit, and positive.

If you want to be a resilient person, it also helps to be self aware of your own stressors. Stress comes in different forms to different people, and with different underlying causes. What’s your biggest stressor? Is it time? Finances? Relationships? Academics? Order vs. chaos? If you know this about yourself, you can fight through stress/adversity by tapping into your stress relievers (exercise, quality time with friends/family, time alone, prayer, music, etc.). DON’T make the mistake of turning to false comforts to make you “feel better” when adversity hits. That’s how people get sucked into addictions like drugs, alcohol, and overeating, or into bad relationships because they don’t want to be alone. We address resilience in our book, What I Wish I Knew at 18, with an entire chapter devoted to “Overcoming Adversity.”

You have to be able to see past the current circumstances and know your world is not going to ultimately crumble because of any of them. There are so many wonderful things about YOU, built into your character, personality, and unique skill sets, that you can draw on to find a way to persevere, overcome, and bounce back. This is resilience and it is one of the hallmarks of great leaders!

For more tips on developing resilience, check out our blog series: “Stress-Busting Tips for Parents and Teens,” Parts One, Two, and Three.

 

Photo: Freedigitalphotos.net, by Sira Anamwong

Leadership for a Lifetime: Balance

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ID-100109460Perhaps one of the greatest challenges for students post-high school isn’t how to avoid all the potential pitfalls of independent living. For many, it can be learning to say NO to too many good things!

  • In college, for example (or in their new environment), there are so many new opportunities to spend their time: New friends. New classes. Intramurals. Games. Parties. Clubs. Service opportunities. And what if they “go Greek?”—another entirely different set of possibilities! It all means that they have to be choosy—and realistic. After all, too much of a good thing… is never a good thing!

In our work with Parenting for the Launch, our book for parents of teens, we share that many kids today are too busy and have no margin… an issue that’s often parent-driven. We can be unwittingly burning out our kids with countless activities to build their resumes and position for college scholarships, etc.. Huge demands from athletics are also taking their toll.

“Burnout” is the state of emotional, mental, and physical exhaustion caused by excessive and prolonged stress. It occurs when we feel overwhelmed and unable to meet the demands of all our responsibilities, activities, and relationships. When we’re burned out, we may feel exhausted, emotional, irritable, and out of control. The resulting stress impairs our sleep, health, and ability to perform at our best.

The reality is that no one can do it all, much less do it well. We all have to find that sweet spot of equilibrium that provides a proper allocation of time and attention to family, friends, work/school, career, and personal and spiritual growth. That sweet spot is “balance,” and it doesn’t happen by accident. Without a clear plan and commitment to maintaining balance, it’s easy to become overcommitted and out of control.

We need to help our children build margin as eagerly as we help them build resumes. Here are five tips to help them maintain balance in life:

  1. Be self aware. What are the signs that you’re out of balance? When it happens, ask yourself, “Is there too much on my plate?” We’re not talking about what you had for dinner last night—rather, what’s on your “plate” of activities, responsibilities, and relationships? Is it manageable?
  2. Identify your priorities. Time management, distractions, new responsibilities, variable schedules, and the like are all new facts of life post-high school. Plus, in today’s technology-laden world, the temptation to play video games or surf social media instead of studying can be huge. Develop a purposeful list of priorities. If you’re visual, write them down and keep them within view. What’s important to you? Grades? Fitness? New friends? Clubs? Spiritual life? What matters most?
  3. Be intentional. Remember that time is precious and you must use it wisely. Make a realistic evaluation of how you are allocating your time and energy, and consider the value and the time requirements of any new commitment before saying “yes.” Also, skimping on exercise, sleep, and quiet time are not the way to deal with overcommitment and will only exacerbate the burnout.
  4. Learn to say “no.” Although it may feel uncomfortable to say “no” to fun things and delightful people, each time you say “yes,” you are implying it’s a priority. Those who are “people pleasers” or high achievers may particularly struggle with saying “no.” Encourage them to value the peace that comes from balance and the opportunities for spontaneity when there is margin.
  5. Avoid all consuming work. Everyone lives between two ends of a spectrum. On one end are our relationships. On the other end are our performance arenas like school, career, and wealth building. In this competitive world, people often overinvest in the performance areas and underinvest in their relationships, with devastating consequences. Truly successful people recognize the importance of relationships and reflect this in their priorities and time management.

Maintaining balance is a hallmark of successful people. If you are a parent or educator of a high schooler, teach them the value of margin and to spend their time on what matters most. It’s a leadership lesson that will last a lifetime!

photo: freedigitalphotos.net, by Jeroen van Oostrom

Leadership for a Lifetime: Passion

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The year was 1973 and I was enjoying my first year of independent life as a college freshman. On the other hand, our nation was in a full-blown funk, consumed with Watergate and the Vietnam War. We needed a shot in the arm and bad. Who would have known it would come in the form of a horse?

For a quarter of a century, America had been waiting for another Triple Crown winner. Some had come close, but often the Belmont Stakes proved insurmountable. But, this year would be different. It was Secretariat’s year. The chestnut-colored thoroughbred had won the Kentucky Derby and Preakness handily and in record form. But, how would he fare in the stiffest of tests?

In what remains history’s greatest horse race, Secretariat annihilated the field, running with an abandon never seen before or since. Under jockey Ron Turcotte, Secretariat smashed the record by an unthinkable two-plus seconds, winning by an unheard of 31 lengths. To this day, I consider it the greatest feat in sport. Legendary athletes were in tears as they witnessed perfection. [If you haven’t, you must watch this incredible performance (just Google “Secretariat Belmont”) or better yet, the full documentary.]

Did Secretariat have a special secret? He most assuredly was an amazing physical specimen. However, after he was euthanized at 19, the autopsy revealed that Secretariat’s heart was twice as large as normal. No wonder. His engine was like no other.

Secretariat raced with heart and with passion.

I believe passion is the special sauce of life. And, while no one exemplified this better than Secretariat, it’s not a quality only reserved for the supremely gifted. Great leaders live with passion. And, so can you.

Here’s how I describe it to young adults, facing newfound freedom and setting the stage for their lives:

  • Giving everything your best
  • Committing to continuous improvement and an insatiable appetite for learning
  • Viewing each day as an opportunity to make a difference
  • Not just attending all classes (and putting academics first), but sitting in the front row
  • Stretching yourself in new ways and “going for it!”
  • Seeking opportunities to uplift others
  • Prioritizing relationships and meeting new people
  • Viewing your time as a precious asset to be used wisely
  • Being proactive rather than reactive
  • Building your competitive edge through learning, experiences, and leadership opportunities
  • Ensuring that no other candidate in a job interview is more enthusiastic than you!
  • Always demonstrating a positive attitude and a grateful heart

My challenge to you is to unleash your “inner Secretariat” and live with passion. There’s nothing like it!

Leadership for a Lifetime: Brand

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The way to gain a good reputation is to endeavor to be what you desire to appear.

~Socrates

What do Google, Apple, Facebook, Disney, Nike, McDonalds, BMW, Coca Cola, Lego, Coach, Harley Davidson, and you have in common? The answer is your own brand. That’s right—your brand! Chances are you don’t think of yourself in this way, but hear me out.

If you Google the term “brand,” you’ll see descriptions such as:

  • what you stand for
  • the representation, identity, or image of you or your organization
  • what differentiates you
  • how you are uniquely perceived by others

I like to think of it as a composite of qualities and values that represent your unique identity and value proposition. Now the parallels make more sense, don’t they?

Businesses go to great lengths to build their brand and reputation. In fact, they treat theirs as a prized possession! They invest massive amounts in developing quality products and services that are both consistent and appealing to customers. They train their employees to represent their core values and high standards in the marketplace. And, they promote their brands through carefully crafted advertising and PR. There’s no better way to build a loyal customer base than having an appealing brand.

Great leaders invest in their own brand, too—both personally and professionally. People who are brand aware view themselves as an asset to offer this world and demonstrate high standards both on and off the court. They are regarded not only for their impact but also for the effect they have on others.

In our conversations with teens and young adults, we stress the importance of building a great brand through an “excellence in everything” mindset. But, in a world that is increasingly shying away from the concept of universal values, what does that look like? To facilitate conversations and self assessments, I encourage students to develop their “Values GPA” by grading themselves on several personal and professional quality indicators. It’s a great way of building their “values vocabulary” and identifying their brand strengths and areas for growth.

Here’s a great way to put this into action. Following is a categorized list of brand-related qualities for your students/children/mentees to evaluate. It can also make for a fun family exercise with opportunities for feedback.

Professional Brand Qualities

Here are my top ten brand qualities of a workplace MVP (link to blog: http://www.dennistrittin.com/view_blog.aspx?blog_id=132 ): high standards, integrity, reliability, relationally skilled, positivity, enthusiasm, motivation, innovation, resilience, and likeability. 

Personal Brand Qualities

At a personal level, the components of our brand are similarly multi-faceted. Consider which of the following qualities you/your students/your children model well and which could benefit from improvement:
Heart Related: kindness, sincerity, compassion, friendliness, helpfulness, generosity, empathy, patience, unselfishness

Integrity Related: honesty, trustworthiness, honor, respect, loyalty, courtesy, tact, obedience, courage, self discipline, authenticity

Personal Nature Related: cheerfulness, self confidence, positivity, enthusiasm, active, sociability, good-humored, stability, expressiveness, politeness, cooperativeness

Productivity Related: reliability, high standards, purposeful, disciplined, resourcefulness, ambition, motivation, strong work ethic, decisiveness, conscientiousness, responsibility, curiosity, objectivity

Spirituality Related: faith, gratefulness, perseverance, resilience, grace, dignity, modesty, humility

 

Your personal brand is a prized possession and one of the most important leadership pillars to nurture and grow. How would you describe yours?

Leadership for a Lifetime: Positivity

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It’s been said you will become the average of the three to five people with whom you spend the most time. Can you see it?  Positive, motivated people challenge and inspire us to be our best.  Negative, unmotivated people can drag us down and reinforce a mindset of mediocrity.

Great leaders surround themselves with positive influences and steer clear of the negative ones. This principle is not only true for relationships; it applies to any influence we take in, such as music, TV, movies, Internet, etc. We become the sum of our input—which is why positivity should be the reigning theme of what we expose ourselves to.

There are few places in the life of a young person where this plays out more importantly than the relationship choices they make after high school, when they leave their comfortable well-known environment for a new one (e.g., college, tech. school, military, gap year). It’s arguably their biggest test.

In the transition from high school to college, for example, they will go from “big fish in small pond” to “small fish in big pond” where no one (including the professors) knows them. They’ll be in a sea of strangers. This is one of the biggest reasons why many people never take the plunge to move from the comfort and security of home/hometown.  Yes, it’s intimidating. Yes, it’s worth it!

When I (Arlyn) was a young adult, I lived overseas for a few years when my husband and I were newlyweds and he was in the military. This was before the Internet and inexpensive phone services were available. I could afford to talk to my parents and friends only briefly and infrequently. I lived in a community where I couldn’t speak the language or even read the street signs!

There were other young adults in my situation, and a number of them responded with negativity and victimization—poor me—and surrounded themselves with others who felt the same. Obviously, their overseas experience was very different than mine. I took university classes, worked at a local school teaching English, volunteered, learned to speak the language, and got to know my neighbors (even though we barely understood each other!).

 

The results? Those who chose negativity were either miserable or short-lived in their overseas experience, while I had a blast. What made the difference? I believe it was the power of positivity.

Loneliness can be one of the biggest de-railers post-high school (after one’s support system is distant and scattered), and can cause depression or compel a person to rush into unhealthy social situations. When this happens, we need to be patient and remember that it took a while to make the great friends we already have. After all, true love and friendship take time and timing!

Here’s how to apply the principle of “positivity” to new situations:

Tip #1: Find people who share your values and interests. (It pays to make a list of your non-negotiable values in a friend before you enter your new environment.) Join a group, club, or team (make a big place small). Proactively seek out a small community where you’ll feel at home.

Tip #2: Steer clear of destructive/complaining/melancholy/unmotivated people, as well as those who don’t respect your values. Recognize not everyone is meant to be your friend. When you do have someone like this in your life, it’s not your job to cheer them up, make them happy, or provide positivity for them (this can lead to a dysfunctional, co-dependent relationship).

Do you know any young people in this position—or getting ready to be? Maybe they are high school seniors getting ready to “launch,” new college students, or others who have moved away to take their first job in another city. Maybe they’ve joined the military and are in their first duty station away from home.

Whatever the case, encourage them not to get sidetracked by loneliness—and to choose the power of positivity. It pays to choose wisely!