communication

HOW You Say It Matters! (Part 1)

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I wish I had a nickel for every time I’ve said, “I didn’t mean it like that!” I’d be a very wealthy man! The sad fact is, the messages we send can be received differently than we intend. And, when it happens, it can be a disaster.

           

Miscommunication can happen to all of us, probably more often than we’d care to admit. There are, however, some simple things you can do to minimize it.

Four things affect how others receive our messages…and any one of them can be the cause of major misunderstandings if we’re not careful:

1. Word choice – This factor is huge, especially when we discuss sensitive topics or relationships. In these situations, our emotions can interfere with our thinking, and we often use more provocative language that we later regret. In the “heat of battle,” we can be so focused on proving our point that we forget to show tact, empathy, and understanding to the other party. The end result is that things spiral out of control, and frustration and anger take over.

           

2. Delivery – Sometimes it’s our manner of delivery that gets in the way, even if our word choice is fine. Examples include speaking with a harsh or condescending tone of voice or displaying arrogant facial expressions or body language. No matter what words we use, if the “packaging” is incongruent, our message will lack credibility and rub people the wrong way.

3. Form – Ever wanted to jet off a nasty email when you’re upset or irritated? Don’t be so quick on the draw. The advantage of verbal communication is that the audience hears you speak, allowing your tone to help convey your ideas. In contrast, written communications (e.g., letters, email, texts, social websites) have a major disadvantage because the audience imposes their own interpretation of your tone. Their perception may be light years away from what you intended. If so, you have a big problem on your hands.

           

4. Filter – Depending on whether your audience likes or distrusts you, whether they’re in a good or bad mood, focused or distracted by other thoughts, your message may not get through in the way you intended. Unfortunately, this happens all the time (especially with written communications), and you can’t control it.

Miscommunication can happen to all of us, probably more often than we’d care to admit. There are, however, some simple things you can do to minimize it:

           

·      Carefully choose your words (“think before you speak!” works better than “open mouth, insert foot!”)

·      Be sure your expression and words are in sync

·      Strive to be empathetic by putting yourself in the audience’s position

·      Closely monitor the receiver’s body language to see whether he or she may be interpreting your words differently than you intend. If you notice a frown, for example, clarify your comments to ensure you are on the same page.

·      Be a discerning listener when they respond

·      Be quick to apologize for any misunderstandings

                                                         

Do you pay close attention to how you communicate and how your words are being received? What are some ways you’ve learned to be a more effective communicator? Please share your insights and experiences by commenting below. And share us with a friend!

Embrace Constructive Feedback

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How committed are you to correcting your weaknesses and building your strengths? Do you embrace constructive feedback when it comes your way?
 
Let’s face it.  Most of us love to receive compliments—but criticism?  Not so much. Criticism, even if it’s constructive, can sometimes make us feel guilty, ashamed, or inadequate. We often become angry or withdrawn when we receive it. We can be defensive. Or, out of hurt, we turn the tables on the people criticizing us, attacking their credibility and motives.
 
The common sense reality is that if we’re genuinely interested in improving ourselves, we should be just as interested in hearing about our weaknesses as we are our strengths—even if the method of delivery is indelicate. We are, after all, a work in progress!
 
It’s a great idea to make it a practice to actively solicit constructive feedback from your superiors, friends, and role models. This means asking them questions such as:
 

  • Am I meeting your performance expectations?
  • How can I improve—as a person and as a colleague?
  • What do you see are my strengths and weaknesses?

 
It also means being able to receive the feedback with a grateful heart whether you asked for it or not. It’s natural to react defensively when someone gives critical feedback.  But if you do, you’ll miss a golden opportunity to learn and grow.  Here is some advice to receive criticism well and use it to your advantage:
 

  1. Don’t take it personally. If someone criticizes you for something you’ve done, it doesn’t mean they don’t like YOU. 
  2. Learn to separate yourself from the criticism and take it at face value. Think of it as a gift from someone who cares about you!
  3. Resist the temptation to interrupt or argue. Thank the person giving you feedback, and assure him or her you’ll take it to heart and consider it.
  4. Thank the person for the feedback. If it seems appropriate, enlist his or her help for making changes related to the advice given.
  5. Ask for specific examples of any behaviors needing improvement.

 
This is especially important for young people to embrace—a challenge when they’re exerting their independence and think they know it all. I adopted this practice early on in life and consider it one of the most valuable life lessons in my career. It made me progress that much faster by seeking the wisdom and feedback of others. It’s a hallmark of excellence!
 
Make it a point to ask for one piece of constructive feedback from someone in your life and practice responding in the ways we’ve just discussed.  Are you a parent or teacher? Share this lesson with the young people in your life. If they apply it, they’ll likely thank you for it some day!

 

Take a 3D Approach to Dating – PART 3

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(This is part three in our 3D Dating series.)

Go – ready – set!
 
What’s wrong with this picture? Well, it certainly wouldn’t work at a track meet or on your tennis serve. And, it most definitely doesn’t work when we date—as we search for that Mr. or Mrs. Right. Nonetheless, it’s one of our most common relationship mistakes.
 
Unfortunately, when emotions and/or hormones are flying, READY-SET-GO can be difficult to execute when we think we’re “in love.” Patience is an incredible virtue when it comes to dating, but it’s often the hardest thing to exhibit when infatuation is intense. And, it’s an “equal opportunity” condition that happens to both teens and adults!
 
After making the commitment to be discriminating and discerning in one’s dating choices and practices, the third quality we want to encourage is being deliberate.
 

  • Intentional.
  • Patient.
  • Friends first!

 
Although they may not actively seek it, young adults sometimes need the measured time-tested wisdom of experienced people that enduring relationships needn’t be rushed. After all, our closest relationships should be marathons rather than sprints. Approaching it as a mad dash is generally an ominous sign of insecurity among either or both parties. The Hollywood, “three months and we’re good to go” approach rarely works.
 
There’s really no downside to taking it slow—not being desperate, hurried, or pressured. If they want things to move much faster than you, it’s time to have a serious heart to heart talk and get to the root cause. More often than not, it’s either a sign of a poor fit, insecurity, or simply the wrong time.       
 
Here are some qualities of a deliberate dater worth mentioning to the young people (and dating adults) in your life:

  • Go out because you are genuinely interested, not because they’re merely the best available
  • Avoid any pressure to go faster than is right; take steps to ensure the pace of a relationship works for both of you. Stay confident and in control. You’re worth it!
  • Focus on becoming best friends first (the new BFF!) and seeing where it goes rather than emphasizing the physical.
  • Don’t allow yourself to be so consumed with a new relationship that you curtail time with friends
  • Commit to really getting to know the other person and spend lots of time talking.  (A telltale warning sign of a rushed relationship is that more time is being spent “acting” than “talking.” Taking time to develop a friendship indicates they care more about you than they do about it!)

 
By being a 3D dater, who is Discriminating, Discerning, and Deliberate, you’re much more likely to find the right one with fewer peaks and valleys (and mistakes!) along the way.
 
Have you read our entire 3D dating series?  Which quality(ies) stood out to you as the most important and why? We’d love to hear your thoughts and ideas!
 

Take a 3D Approach to Dating – PART 2

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This is part two of our “3D Dating” series, a timely topic as we head into Valentine season! We started last week with a look at being DISCRIMINATING. This week we talk about the second quality of a 3D dater -– being DISCERNING…
 
The teen years are an exciting time of self-discovery and getting to know other people. Teens are developing their own identities and learning about themselves—who they are outside of their parents and family—and are starting to recognize which kinds of friends are their best fit. But, whether they admit it or not, when it comes to relationships (and dating in particular), they still need the input of parents, mentors, and older friends to help them hone a very important quality: discernment.
 
Will your teen leave home with strong inner radar that will help guide his relationship choices? Have you equipped your young person with the gift of discernment to help her make prudent decisions in her dating life? 
 
It’s worth thinking about, because if parents don’t, others (including our media/entertainment culture) will fill in the gap! Knowing that, here are some helpful topics for you to discuss with your teen to ensure he/she is being a discerning dater:
 

  • Understanding what you each want in a relationship—your goals and expectations and ensuring they’re compatible.
  • Recognizing incompatibility of values, interests, and goals as soon as possible and  ending it if it’s not a fit. Don’t expect the other will change!
  • Ensuring that the timing is right for both of you. There’s no point investing in a new relationship if you don’t want the same thing at the same time.
  • Objectively assessing whether you’re feeling “love” or “lust.” Be brutally honest in evaluating your friend in this regard. If it’s lust, it won’t last!
  • Avoiding unsafe situations before they happen and never allowing yourself to be coerced into actions that compromise your values, risk getting out of control, or that you’ll later regret.
  • Warning them of danger signs—manipulation, put downs, physical or emotional abuse/isolation/control, pressure to drink or have sex, etc.  
  • Reminding them to stay objective and  be willing to opt out if a relationship isn’t working. Sometimes you want to make it work so badly, you overlook serious flaws. Don’t do that. 
  • Advising them not to trust too soon … don’t put yourself in a vulnerable position with someone you don’t know extremely well and with whom you’ve built a history of confidence.  Remember that true love takes time. 

 
Make sure your teens know they can talk to you at any time, without repercussion, especially if they get into a hot spot and need help. Establish a private code they can use to call or text you to let you know they need to be picked up NOW. 
 
Many troubling situations might have been avoided had the parties demonstrated discernment. Help your teen develop it.  It’s one of the most important qualities of being a healthy 3D dater! 
 
What ideas and tips do you have for teaching discernment to teens when it comes to dating? Share your suggestions with us; we and our other readers would love to hear from you!
 

Take a 3D Approach to Dating – PART 1

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Sweaty palms.
 
Racing heart.
 
Butterflies.
 
I’m not sure who has more of the above—a teenager getting ready for a date or a parent talking to him (or her) about dating!
 
No matter from whose angle you look at it, it’s a hot topic.
 
Whether a young person is in high school, college or already launched into their career, an independent social life can be the best of worlds and the worst of worlds. On one hand, there are so many new people to meet and things to do. On the other hand, it’s a time when many lives get derailed because they can’t handle the responsibility that accompanies this newfound freedom. Unfortunately, the consequences of these mistakes can be far reaching and life altering.
 
The fact is, even responsible dating comes with its share of challenges. That’s because: 1) many people define their own self-worth based on whether they’re “together” with someone and struggle with loneliness and doubt when unattached, 2) dating is a “trial and error” process with many dead ends or worse, and 3) there are two parties involved, each with their unique needs, goals, feelings, and interests. Two don’t always tango and it takes time to discover that.
 
So, what’s the best way to navigate this process? Encourage your young adult to try a 3D approach to dating—being: 1) Discriminating, 2) Discerning, and 3) Deliberate.
 

  1. Discriminating: In order for your dating to have worth and potential, you’ve got to be discriminating (i.e. highly selective) with your choices. The problem is, many people define their self-worth by whether they’re “with” someone, so they date for dating’s sake, often compromising their values along the way. The results are never pretty. Being a discriminating dater means:
  • Knowing the qualities you admire and that attract you to another person; these are the characteristics that are right for you.
  • If you don’t see a fit, moving on. Never waste your time on those you know are dead ends. It’s not only good for you, but it’s also the right thing for them.
  • Above all, focusing on values and your ability to become best friends. Do everything in your power to emphasize the non-physical over the physical when you’re assessing your compatibility. Think BFF: Best friends first! Remember, love can be blind…at the worst of times! 

 
I hope you’ll share these principles with a young adult in your life. Be sure to check back for my next blog in this series, where you’ll learn the second step in the 3D dating process—being DISCERNING…
 
What are ways you’ve found to help young adults develop discernment in their dating choices? Please share your ideas and experiences with us; this is a hot topic and we’d love to hear your input!
 

Express Yourself!

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“Family togetherness” can be as challenging as it is rewarding. I’ve heard some people say after a holiday season (where they spent LOTS of time in close quarters with family) that they’d had enough family time to last until NEXT holiday season!

Why is it that extended time with the people we (should) love can be so difficult?
 
Well, for one, it’s because we often put on our “everything is A-okay” masks and don’t express ourselves as honestly and deeply as we could. We’re afraid to share how we really feel about things to avoid vulnerability.  So we stuff our emotions, pretend everything is okay, and sweep any conflict or complaints under the carpet (‘til next year). Or, we find the path of least resistance is to keep a grudge rather than reconcile. Hmm…how’s that working for you?
 
For some reason, many believe that sharing feelings is a sign of weakness…especially us guys! But whether from our upbringing or a distorted perception of “weakness,” we pay a price if we don’t express our feelings.
 
First, it deprives the other party of knowing how you really feel. Second, suppressed feelings can cause stress and, if severe, illness and depression.  Third, they can cause explosive reactions when they’re eventually released (usually at the worst possible moment). The balloon pops rather than gently losing its air. Not good!
 
Wouldn’t the world be a better place (and all of us healthier) if we learned to freely and appropriately express our feelings to each other? Here’s a short test to help you judge how easy (or not) it is for you to be “real.” Consider the following phrases and ask yourself how often you share them with others:
 
I love you                   I’m proud of you                   I respect you             
I appreciate you        I made a mistake                   I admire you
I was wrong               I care about you                    Please forgive me
I’m sorry                    I’m grateful for you              I’m worried about…
 
Some of these are naturally easier to express than others, but it doesn’t have to be that way. Expressing your feelings and communicating openly and honestly are life skills that CAN be learned and refined.
 
I hope you prioritize and enjoy your times of family togetherness. Use them to practice expressing the “real you” and maybe to repair a strained relationship. Remember, successful people express themselves not only for their own benefit, but also for the benefit of others. It’s a gift that keeps giving.
 
How would you rate on the “express yourself meter?” Are there phrases on the above list that you have difficulty saying? Why? Please share your ideas and experiences with us by commenting below.
 

Notice How Others React to You

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Have you ever noticed that some people who seem to have it all (e.g., good looks, smarts, sense of humor) often “flunk the test” in social and business settings?
 
At one time or another, each of us loses an audience. Whether from excessive detail, uninteresting subject matter, overlong monologues, or an unappealing style, we sometimes miss the mark. It’s never fun for either party, but the good news is we can limit the damage. 
 
Great communicators carefully analyze nonverbal cues.  They study their audience’s facial and body language to see the impression they’re making. Where needed, they make midcourse corrections along the way. 
 
Conversely, we’ve all been around people who have no idea how poorly they’re coming across—especially in social situations. It can take the forms of poor hygiene, irritating habits, boring conversation, or trying too hard to impress.  Usually, we don’t have the heart to tell them, hoping they’ll eventually get the hint from our cues.
 
When you’re with others—socially or professionally—be attentive to how they react to you. Their feedback, often unspoken, is extremely valuable and will allow you to adapt if it’s unflattering. Study their eyes and facial expressions, as well as their body language. If they appear bored, quickly get to the point, raise your enthusiasm meter, or involve them more in the conversation.
 
Your ability to successfully communicate is a vitally important skill to master. By being sensitive to your audience, you’ll improve your odds immensely.
 
Have you learned to monitor others’ reactions to you? How do you respond?
 
Post your comments here on our website or visit us on my Facebook fan page; we’d love to hear from you! And, as always, please share us with your followers,friends, colleagues, or young adults in your life. We’ve all got room to grow!