communication

Coaching 101: Critics Vs. Encouragers

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How many coaches have you had in your lifetime?  5? 10? 20? However many, each was responsible for developing you in some subject or skill area. They helped grow your strengths and correct your weaknesses. When delivered in the right setting and in the right manner, their constructive criticism was a good thing, wasn’t it? It helped you be better, perform better, and know better.

There can be a dark side to criticism, though. It can be sharp, abrasive, and downright mean-spirited. This kind of advice comes off sounding like a slap in the face instead of an arm around the shoulders, and can deeply hurt people. People do it because they think it gets fast results, but they couldn’t be more misguided.

I’ve known people who are natural critics of everything in life, including themselves. It’s as though they thrive on negativity and find pleasure in correcting others or pointing out their weaknesses. They have a distorted view of reality and are often angry, bitter, insecure, mean-spirited, jealous, or all of the above. These types usually operate on the assumption that correcting flaws is the way to maximize results. They withhold praise. “Coaches” like this can be tough to handle.

There is another philosophy that operates from a completely different paradigm. It embodies inspiration, encouragement, and constructive feedback. Here, others are challenged to build on their strengths and correct their weaknesses through positive instruction and effort. Communication includes both positives and negatives, but the style embraces praise and encouragement over harsh criticism.

Let’s self-reflect for a moment.

  1. Which style works better for you when you’re on the receiving end of criticism?
  2. Which style do you employ when you’re on the delivering end of criticism?

I’m pretty confident we will all respond to the first question with “the second style.”  But, our answers are going to vary on the second. Are we humble and self-aware enough to be honest if the truthful answer is, “the first style?”

There’s a wise proverb that says, “The right word at the right time is like a custom-made piece of jewelry, and a wise friend’s timely reprimand is like a gold ring slipped on your finger.” Wouldn’t it be great to have that kind of impact in other people’s life? Not only that, wouldn’t it be more effective?

Throughout your life you’ll face countless situations where you give feedback to others. You may be a teacher or coach yourself (or become one, one day), or perhaps you manage an office or a team of employees. You might be asked for guidance from a friend who is going through a difficult time or a tough decision. Which coaching philosophy will you adopt? Remember, how you say it matters (http://dennistrittin.com/view_blog.aspx?blog_id=127) —a lot.

In order to bring out the best in others, the encouragement approach is far more effective. Not only is the feedback more balanced and accurate, but people put forth a more inspired effort to reach new heights when they work with someone who cares. Simply stated, people try harder to please someone they like and admire.

So, whenever you have the opportunity, be an encourager, not a critic—and always look for the best in people.

Consider the favorite teachers, coaches, and mentors in your life. What coaching style did they use? Which one comes more naturally to you? Do you actively seek opportunities to praise and encourage others?

10 Regrets to Avoid Like the Plague!

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Looking back on your life so far, do you have any regrets? Are there things you did and wish you hadn’t—or things you didn’t do and wish you had? Any relationships that are strained? Opportunities missed?  Bridges burned?

Although these are some of life’s most important questions, too many people wait until the end to ask them—and by then, it’s too late.  We’ll all have regrets from time to time. However, you can minimize big ones (or avoid them altogether) if you periodically ask yourself these questions (and then actually do something about it!).  Today is the best time to start!

When it comes to considering our regrets, there is wisdom to be gained from senior citizens who are in a naturally more reflective stage of life.  If you ask them about their life regrets, you’ll likely hear some—or maybe even all—of the following:

  1. I didn’t spend enough time with my loved ones
  2. I didn’t tell my family and friends that I loved them often enough
  3. I was too stubborn or proud to admit my mistakes and apologize
  4. I chose bitterness over reconciliation
  5. I allowed my life to be consumed by work
  6. I was too hesitant to take risks, try new things, and live my passion
  7. I wasted too much time
  8. I didn’t appreciate the little things in life
  9. I valued things over relationships
  10. I worried too much

Do any of these apply to you? Be honest! Although regrets run the gamut, did you notice that most involve relationships and priorities? This is why it’s so important that your life is balanced, you fully invest in relationships, and your priorities are right.

This discipline is a great one for all ages.  Consider sharing it with the young people in your life. It will help you—and them—make needed midcourse corrections and “relationship repairs” along the way.

Be forewarned, though: it’s not easy, and it takes a strong dose of courage, humility, and determination. Wouldn’t it be great, though, to get to the end of life and be able to say, “FEW REGRETS?!?”

7 Easy Tips for Learning to Speak Comfortably in Groups

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What do people most frequently mention as their greatest fear? Public speaking in front of an audience! (I know this all too well, having botched my wedding vows and the two lines in my 8th grade play!) The good news is this fear (and insecurity) can be overcome with proper training and experience. It’s a leadership and life skill that deserves high priority in every school and in every grade.
One reason we hesitate to “put ourselves out there” in front of a crowd is our fear of saying something stupid or our mind going blank just in time for the punch line.  However, speaking comfortably in front of groups is a skill that can be learned—I’m proof of that. Developing this skill helps immensely in life, especially in your career where so many positions and opportunities demand excellent communication.

Here are some helpful communication confidence boosters:

  • Lower your expectations of yourself—you don’t need an orator’s eloquence to deliver a successful presentation. What’s important is that you are clear, interesting, enthusiastic, and relevant to your audience.
  • Take comfort that you usually know more about your subject than your audience and only you know exactly what you want to say. If you make a small mistake, it is very likely that no one will notice.
  • Recognize that most audiences want you to succeed and are on your side. They are not judging you.
  • Avoid excessive detail. Conciseness is your friend.
  • Tell stories. Make your presentation personal.
  • Show lots of enthusiasm and expression. This means smiling and being congenial, as well as aware of your body language. How are you standing? Are you gesturing with your hands? Gestures can aid in your presentation, but can also be distracting if overdone.
  • Try to have fun with it! And, recognize that a little nervousness is okay—they won’t even notice it!

If all else fails, you can always try the “imagine your audience in their underwear” trick. Frankly, that never worked for me, but it might for you.

I’m infinitely better in front of groups than I used to be since adopting the above strategies, and it’s opened up so many opportunities. If I can, you and the young people in your life can, too!

Are you comfortable speaking in front of groups? What hurdles do you need to overcome to build your confidence? What personal tips have helped you in your public speaking?

3 Ground Rules for Playing the Dating Game

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Why does “The Bachelor” have such a rabid following? It’s beyond me, but it sure appeals to lots of people! Maybe it’s because people know the drama of trying to find that “special someone,” and watching someone else go through it has a kind of vicarious romantic appeal (without the heartache, of course!). Whatever the reason, it’s a big hit.

 

           

Dating can be the best of worlds and the worst of worlds, particularly for young adults. There are so many new, fun, and interesting people to meet as one’s circles expand, but it’s also a mystery because you never know what will become of the people you meet. I recall feeling like I was on an emotional roller coaster at Six Flags at that stage of life wondering if she was Mrs. Right. Yes, I, Mr. Analytic, even lost his objectivity from time to time. It never worked.

 

           

Do you (or does the teen/young adult in your life) have a random or a strategic mindset when it comes to dating?

 

 

 

Although true love can happen opportunistically (e.g., when my college sweetheart and I were successfully matched at a computer dance!), it pays to lay down some personal ground rules in your dating life.  One way is to become a “3D dater!” Seriously! Here’s what I mean by “3D”:

 

 

Be Discriminating

 

Be highly selective with your choices of dates. Sadly, so many people define their self worth by whether they’re dating someone that they “date for dating sake” and often compromise their values along the way. It always pays to be choosy by focusing on people who share similar interests, values, and goals.

 

 

 

 Be Discerning

 

Be wise when you date. Many approach dating so impulsively and emotionally that they simply don’t think clearly. Understand what you want in a relationship, like your goals and expectations, and have the courage to move on if it’s not a great fit. Also, avoid placing yourself in “high risk” situations with people you don’t completely trust.

 

 

 

Be Deliberate

 

Be patient. This is often the hardest thing to do when the infatuation is intense (or when a computer matches you!). However, if the relationship is truly meant to be, it needn’t be rushed. If you’re feeling pressured, have the strength and self respect to put on the brakes. If they’re not willing to, they’re probably not the best choice for the long term and you’re only delaying the inevitable.

 

 

By being a 3D dater, you’ll set yourself up for long-term success rather than settling for short-term, superficial gratification that’s so common today. You’re much more likely to find Mr. or Mrs. Right with fewer peaks and valleys (and heartaches) along the way!

 

                                                                       

 

As you reflect on any dating you’ve done in the past, how would you rate yourself along the 3D dimensions? If you are a parent or youth mentor, how can you communicate what you’ve learned with the young people in your life?

 

8 Ways to Communicate You Care

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Valentine’s season reminds us of the value of relationships—and not just romantic ones.  Not only do sweethearts profess their admiration and affection for each other, but so do parents to their children, children to their teachers, friends to friends, and so on. In a rare creative moment, I once wrote a love letter using strategically placed candy hearts to share my thoughts. Bingo!

At the same time, Valentine’s Day can expose our vulnerability to these conflicting priorities: relationships versus things. While our society has progressed in many respects over the past 50 years, it’s clear that we’ve regressed in terms of relational health and depth. Sadly, with the distractions of technology and busyness, it seems to be getting worse.

Have you thought about what you really value in life? What are you communicating about your priorities to the ones you love—whether intentionally or unintentionally?

Relationships are enduring—things are not. The way we communicate this to our loved ones lies in how we prioritize our time, attention, and money. You can use the following list as either a self-check or a to-do list. Either way, we hope it gives you some inspiration and ideas for communicating your love to others:

1. Be fully in the moment. When you’re with someone, be completely engaged (not on your phone, your Facebook, your Instagram, your Candy Crush game, etc.)

2.  Keep family and close friends at the top of your priority list in terms of time, energy, etc. Don’t just give them leftovers.  They’ll notice, even if they don’t mention it.

3. Focus on the important, not the urgent.  Sometimes maturity and experience are the best teachers on this lesson, but the sooner it’s learned, the better! Our tasks may seem urgent, but our relationships should take priority. This is especially important when our children want or need to talk.

4. Tune in to their uniqueness. Gifts, experiences, and expressions engender different responses from each of us. What uniquely means the most to them? Customize your giving wherever possible and you’ll surely hit the mark.

5. Express appreciation regularly. Be grateful for the people in your life and tell them how much you appreciate them. You don’t always have to communicate with outward displays of affection. Sometimes simple actions, like saying, “I appreciate you,” packing a family member’s favorite lunch (with a note in it), or doing an unasked favor can be just as meaningful.

6. Praise them in front of other people.  Say something nice about them when they are in earshot. You will help build their self worth and indirectly communicate how much you value them. (Great parenting pointer!)

7. Set aside time and money for special occasions and gifts. This may be harder for those whose “love” languages are not gift giving or quality time.  But for those who really need these things in order to feel loved and appreciated, they mean the world.

8.  Forgive offenses quickly and let them go. After all, you’d want your loved ones to do the same for you, right? Related, pick your battles carefully and when arguments do arise, keep your cool.

It pays to examine how we prioritize our time, energy, and finances to build strong relationships with family and friends. Do you the people you love know you care? How so?

Focus on the Things that Matter

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There sure is a lot of hustle and bustle this time year, isn’t there? Holiday shopping, holiday plans, holiday travel, holiday parties… It’s all too easy to get caught up in the activity and miss out on the things that really matter.

There will always be times in life when we feel like the rope in a tug of war, and it’s not just at Christmas. Often, when this happens, there are two formidable competitors pulling us in opposite directions. On one end are the key people in our lives with whom we have relationships. They want (and deserve) our time and attention, as well as an opportunity to grow with us. On the other end is one tough opponent—the “big three,” namely status, career, and wealth and everything that flows from that. Like most things, these are fine in moderation, but taken to an extreme (as they often are), they can destroy relationships. They can easily consume our time and energy and divert us from our priorities and core values if we’re not careful.

During the past few decades, we’ve witnessed a cultural shift toward accumulating things, rather than emphasizing in-depth relationships. You see it everywhere, especially with retailers and credit card companies that are out to get our last nickel (especially during calendar-shortened holiday seasons!). It’s found in massive consumer debt when people overspend on status-conscious items and live beyond their means. And, you see it in people consumed by their careers and in those increasingly invasive businesses demanding their employees respond to evening emails.

This holiday season, I hope you’ll remember that truly successful people recognize how important they are to others and how important others are to them. Relationships are enduring—things are not. Let’s strive to always reflect this in our priorities and in how we spend our time. We can never get back the time we didn’t spend with our loved ones. That’s a life regret we never want to bear!

Let today, this week, this holiday season, be a time of special focus and renewed commitment to the things that really matter. Merry Christmas, all!

How are you spending the bulk of your time and energy? Are you focusing enough on areas that build stronger relationships with family and friends? Or, are you allowing other things to dominate your priorities? We invite you to share your thoughts and suggestions with us commenting; we’d love to hear from you!

 

Give the Gifts that Keep on Giving

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What do you want for Christmas?” It’s probably the most asked question this month. There was a time when my Christmas list was a mile long, but now it’s filled with hopes for others—especially for the young people in this world. (Truth be told, my first career desire was to be Santa.)

 It is said that the first half of one’s life is the “accumulation stage” and the second half is the “distribution stage.” During the accumulation stage, you’re in “gathering mode,” spending your efforts on life’s needs and wants. You build a career, buy and furnish a house, start a family, save for retirement, and buy lots of things along the way.  But is that all there is to life?

Then, one day, usually around 50 when, you have all the toys you need and the kids aren’t kids anymore, you become more motivated to give back. You discover that the joy of giving is greater than the joy of receiving, and your perspective changes dramatically. I’m a typical case—it happened to me around 49! That’s when my life focus shifted to helping children and young adults lay a solid leadership foundation for life.

Did you notice how the first half of life tends to be more skewed toward self and family? And, in the second half how the focus often shifts toward others? Had I known this earlier, I would have sought more balance in my accumulation stage and started my distribution stage sooner. The joy and satisfaction that comes from giving our time, talent, and treasure so outweighs the fun of accumulating that I regret not starting this process earlier.

As I write this, it’s the Christmas season. Opportunities for giving and sharing abound. But hopefully directing our lives toward others will not be a once-a-year event. By starting earlier and making it last the whole year long, we receive far more in return than we give.

Do you want your life to have more balance, your spirit to soar, to make new friends, and maximize the impact of your life—and make the world a better place in the meantime? Embrace the gift of giving of yourself this holiday season… then make it the gift that keeps on giving, into January, the New Year, and beyond.                                   

Take a few-second self-check: Where are you centering your life? How are you modeling this principle to the young people in your life? Share your insights and ideas with us; we’d love to hear from you!

 

Be Proactively Nice

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Looking for a great gift idea this holiday season? I’ve got a terrific one. No, it’s not a sweater—and it won’t cost you a dime. It’s the gift of being proactively nice.

Sadly, our world is becoming more impersonal each day. We’re consumed with busy-ness.  Phones and computers seem to command our undivided attention. We text and email instead of talk to each other. People enjoying meals at local restaurants pay more attention to their phones than to each other. Busy-ness has infiltrated our manners and our demeanor—especially in places like our freeways, restaurants, and airports where patience seems a rare commodity these days.  Compliments are rare—great service is expected, so why bother rewarding service providers when they deliver it? Anything less, and out pours the wrath.  

This holiday season, I suggest we start a little “rebellion” of sorts against the impersonal status quo. Here are some things I’ve adopted, to give a glimpse of what I’m talking about:

  • I say “hi” when I pass people on my running route, regardless of whether I know them or not
  • I let a driver who has waited longer go ahead of me
  • When asked by a restaurant server how my day is, I return the question (I always get great responses to this simple gesture)
  • I go out of my way to express appreciation and gratitude
  • I smile more
  • I call rather than text (okay, not always but I try!)
  • I don’t allow the rudeness of others get to me

Clearly, none of this is profound or particularly creative. I’m sure you can come up with better ideas than I did! Nevertheless, I’m struck by the reactions of others when I do it (especially at restaurants where they’re often startled). It’s amazing how these small acts of random kindness make someone’s day a little better. You can tell it in their faces.

What a wonderful gift to offer during this busy, and hectic holiday season!

What are ways you’ve been on the receiving end of a random act of kindness? How did make you feel?  Do you have any interesting ideas to share with our online community about how we can do this for others?

Give Them Wings, Not Strings

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At an educators’ conference last summer, a professor from a large Texas university approached me after our workshop on preparing high school students for “real world success.” Her question was, “This is great—but how can we get this message to parents as well?”

We hear that a lot. In fact, in our work with educators, youth mentors, and business and community leaders, there’s an overwhelming and urgent cry. They tell us that too many young people today are entering adulthood underprepared.

How did we get to this state of affairs? There are a number of factors. One is what it commonly referred to as an “entitlement” mentality—the sense that other people owe us something, regardless of whether we have done anything to earn it. Many young adults feel entitled to get their way, viewing rules as arbitrary, their needs as paramount, and other people as existing to serve them.

It’s easy to see how this mentality can affect a young person’s ability to navigate relationships and responsibilities in the “real world.” It harms relationships with teachers, coaches, professors, employers, and other superiors? It demotivates.

Where does this kind of thinking come from?  Let’s take a look at some contributing factors that can stem from the home:

  • Parents catering to a child’s whims and wants (and whose lives are dominated by their children’s activities)
  • Parents doing their children’s homework, chores, etc. (“They have too much homework.” “They’re busy.” “They’re overworked.”)
  • Parents defending their children’s unacceptable behavior in meetings with school officials, coaches, etc.
  • Parents complaining to and threatening educators, coaches, and employers when their children aren’t receiving desired rewards or positions
  • Parents who don’t demand their children take responsibility for their mistakes and shortfalls or show respect to others
  • Parents who focus first and foremost on being their child’s friend

Granted, it’s not all about parenting and what we do or don’t do. However, the way we train our children has a greatly influences how prepared they are for independent life. We can give them wings—or we can give them strings.

Strings would be anything that ties our children down and prevents them from achieving their full potential. We tie our kids down when we overly enable or control them. Wings are the things we do to prepare our children to be secure, confident, and independent adults who will live with integrity and impact. We empower our kids when we train them with strong internal guiding principles and give them freedom, opportunity, and accountability to apply them. Picture an eagle—it is free to soar high and far and to navigate the winds and turbulence that life often brings.

If you’re parenting teens, are you giving them wings… or strings?  It’s one of the most significant parenting fundamental (so much so that it’s the first chapter in our new book!). Next week we’ll take a look at what wings and strings can look like in real life. It’s something to think about.

Be an Encourager (Not a Critic)

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How many coaches have you had in your lifetime?  20? 30? 40? However many there have been, each was responsible for developing you in some subject or skill area. They helped grow your strengths and correct your weaknesses. When delivered in the right setting and in the right manner, their constructive criticism was a good thing, wasn’t it?

 

           

There can be a dark side to criticism, though. It can be sharp, abrasive, and downright mean-spirited. This kind of advice comes off sounding like a slap in the face instead of an arm around the shoulders. People do it because they think it gets results.  Are they right?

 

           

What’s the best way to motivate people? 

 

 

I’ve known people who are natural critics of everything, including themselves. It’s as though they thrive on negativity and find pleasure in correcting others. They have a distorted view of reality and can often be angry depressed, insecure, mean-spirited, or all of the above. These types usually operate on the assumption that correcting weaknesses is the way to maximize results. They are stingy with their praise. “Coaches” like this can be tough to handle.

 

           

There is another philosophy that operates from a completely different paradigm. It embodies inspiration and constructive feedback. Here, others are challenged to build on their strengths and correct their weaknesses through positive instruction and effort. Communication includes both positives and negatives, but the style embraces praise and encouragement over harsh criticism.

 

           

Let’s think about this self-reflectively for a minute:

 

1.    Which style works better for you when you’re on the receiving end of criticism?

 

2.    Which style do you employ when you’re on the delivering end of criticism?

 

           

 

I’m pretty confident we will all respond to the first question with “the first style.”  But, our answers are going to vary on the second. Are we humble and self-aware enough to be honest if the truthful answer is, “the second style?”

 

           

There’s a proverb that says, “The right word at the right time is like a custom-made piece of jewelry, and a wise friend’s timely reprimand is like a gold ring slipped on your finger.” Wouldn’t it be great to have that kind of impact in other people’s life? Not only that, wouldn’t it be more effective?

 

           

Throughout your life you’ll face countless situations where you give feedback to others. You may become a teacher or coach yourself, or perhaps a manager of people. You might be asked for guidance from a friend who is going through a difficult time or a tough decision. Which coaching philosophy will you adopt? Remember, how you say it matters—a lot.

 

          

In order to bring out the best in others, the encouragement approach is far more effective. Not only is the feedback more balanced and accurate, but people put forth a more inspired effort to reach new heights when they work with someone who cares. Simply stated, people try harder to please someone they like and admire.

 

          

So, whenever you have the opportunity, be an encourager, not a critic—and always look for the best in people.

 

                                                                   

 

Consider the favorite teachers, coaches, and mentors in your life. What coaching style did they use? Which one comes more naturally to you? Do you actively seek opportunities to praise and encourage others? Please share your thoughts, experiences, and questions with us by commenting below; we’d love to hear your perspective!