Communication Strategies that Empower and Influence Your Teen: Part Two

With all the busyness that parenting teenagers entails (homework, sports, after-school activities, sleepovers, college applications, financial aid, finals, parent/teen relationship struggles, etc.), sometimes practicing good communication can fall to the wayside. It’s important to remember that we will never influence and empower our teens to be their best selves without applying effective communication strategies .

Are you struggling to “get through” to your teen? Feeling like you don’t know how to communicate with them as they’re gaining independence and you’re releasing control? This second installment in our three-part series will fill your toolbox with practical ideas to set them up for success (and feel good about it yourself, too!).

If you missed the first two strategies, check out last week’s blog.

 Strategy 3: Value and recognize the person more than the performance.

We all want our children to do their best. But, isn’t it more important for them to be their best? Over the past decade or two, our culture has been breeding “performance parents.” You know, folks who define their own identity and success by the performance of their children. You see it in the stands at Little League games and the desire for “bragging rights” when socializing with other parents.

I witness this firsthand when I speak with teenagers at schools. Many are heartbroken and resentful because of the pressure they feel, the comparison to siblings who are performing better, and the perceived lack of interest by their parents in the person they’re becoming. It’s not healthy and these pressure tactics don’t set them up for success. Rather than feeling valued, they feel controlled, as if managed by a driving supervisor..

Whenever possible, honor the admirable character qualities and behaviors of your children. Instead of simply praising their 3.5 GPA, honor their perseverance, discipline, efforts to improve, character, resilience, and dedication to excellence. Recognize their journey and what got them there, not just the destination. Express your pride in them, even when they don’t take first place. Show them that your love and belief is unconditional. Help them see how much you believe in them.         

 Strategy 4: Test the waters and start with positivity.

It’s not uncommon for teens to experience greater mood swings for reasons we don’t always know or understand. It’s hard when the child who at one point couldn’t stop talking is now the aloof and uncommunicative teen. Sometimes they just need to be alone. It’s important we respect that. It’s been one of my biggest growth areas as a father because I’m an analytic and so interested in their world.

When your teen is quieter than usual, it pays to test the waters with simple, non-controversial questions to take his or her “communication temperature.” If his answers are brief, or his mood seems closed, give him space and let him know that you’ll be around to chat if he wants. Try again the next day, or when you notice his or her temperament is a bit more upbeat and open. Here comes the most crucial part: try to start your conversations with a positive tone or topic. Even when we have tough conversation topics to discuss, it helps to get off on the right foot by saying something that will be appreciated. Negativity from the outset will only close the door. (Note to parents: If you notice your teen’s lack of communication is extended or out of character for them, it may be a sign of deeper struggles they’re experiencing. Be attentive to that possibility and gently ask if everything is okay.)

Communicating with teenagers who may be moody, closed-off, or eager for independence can be difficult. I’m sure it was for our parents, too! Remember to recognize their journey (not just the end result), give them space when they need it, and stay positive.  Stay tuned for next week’s post to learn more strategies for effectively communicating with your teenage children or students.

What strategies have you employed when it comes to communicating with your teen? Have you found some methods that work—and some that don’t? Feel free to chime in—we’d love to hear from you!

Communication Strategies that Empower and Influence Your Teen: Part One

After just finishing up a weekend that focused on all things “Mom,” (and what a great weekend it was!), parenting is fresh on my mind. Parenting is good work. It’s certainly not easy, but it’s vitally important work that forever impacts the lives of the next generation. As I reflect back to when I was parenting young teens, I am reminded of the importance of intentionality in this season of life.. In fact, there is one area that can either make or break your relationship with your teen. Can you guess what it is?

 Communication!

In order to set our kids up for success in adulthood, parents must be effective communicators. The crux of it is this: We may have all the wisdom in the world to offer, but if we package it in an unappealing way, it won’t stick.

Today’s post is the first installment in a three-part miniseries about communicating with our teens and is based on one of the most important chapters in Parenting for the Launch. We hope these strategies help you engage with your teens in a way that promotes trust and mutual respect, while still empowering and influencing them in a positive way.

Strategy 1: Meet them where they are.  

It took me far too long to realize that my kids, Michael and Lauren, were much more communicative at different times and places than others. Deep dinner conversations, chats during commutes, and all the times that were convenient for me often didn’t work for them. I learned that our best conversations were away from home at coffee shops or restaurants. A change of environment made all the difference in the world in terms of their willingness to share with me.

My wife, Jeanne, and I also learned that doing something with your kids (e.g., cooking a meal, watching a show, playing games, listening to music, taking a walk, building something, having a manicure or pedicure, or playing a sport) works. We noticed that a little distraction can take the “heaviness” out of a parent/teen conversation and cause them to open up more. It really helped build relationship capital by enjoying the experience and the conversation—and it could do the same for you!

Find the time and place that works best for your teen and sacrifice your convenience for them at this critical time. Notice what environments bring out more conversation and which don’t and operate accordingly. If they’re not in the mood to talk, let it be and don’t take it personally. After all, they have their own rhythms, too.

Strategy 2: Focus more on understanding and listening.

Because parents have the benefit of experience and wisdom, it’s easy for us to overly direct and control our conversations. The busier we are, the more we run this risk. We can easily do most of the talking and give them advice without first listening to their perspectives and feelings. Sometimes they just need to vent and only want us to listen. We can fall into a trap of prejudging and jumping to conclusions, without giving them the benefit of the doubt and respecting their opinions. Without realizing it, we’re devaluing them, harming our opportunity to influence and their opportunity to grow.

It’s amazing to see the difference in our conversations if our goal is merely to understand, share, and relate. By asking open-ended questions, valuing their opinions (even if you disagree), and focusing more on listening than talking, you’ll build capital and grow deeper in your relationship.

Bottom line: think “share with” rather than “talk to.” It’s a telltale sign that you’re treating them as the adult they are becoming, and they’ll appreciate you for it.

Do you have any special strategies for communicating with your teen? What have you noticed works well in your own parent/teen relationship? Stay tuned for next week when we will dive into two more communication strategies.

 

Smart Financial Planning isn’t as Hard as You Think

There are all sorts of plans and programs and books out there to help people get out of their financial holes and step into a fresh, healthy budget plan. I’m not saying those programs don’t have value, but there is a very simple (and free) way to make sure you stay out of the red when it comes to your finances. Make sure more money is coming in than is going out, and make a conscious, organized, and concerted effort to track your spending.

When to it comes to budgeting, many find it right up there with dieting and root canals in terms of the pleasure factor (which is probably why so many people feel they always fail at it!). However, tracking your spending and disciplining yourself to live within your means and save for the future is definitely worth the effort. If budgeting is not a natural bent for you, don’t give up on the idea altogether. I promise, with just a willing attitude and some good resources to help you stay disciplined, you’ll be able to get on track with your finances.

So, what are my best tips for staying on top of your financial game?

The basic report you should complete (on at least on a quarterly basis) is a cash flow statement. This report tallies your income and expenses in several key categories. It’s the surest way to see whether you’re living within your means and where your spending may be excessive. After subtracting all of your expenses from your income, you’ll see whether your net cash flow for that period is positive or negative. Remember, the goal is positive, positive, positive!
There are many online tools to help analyze your cash flow  (e.g., www.quicken.com and www.mint.com). In the past, analyzing cash flow was a lot more work—you had to save your receipts and organize them manually. But nowadays, if you use a debit card and checks for your purchases and bills, and you link your bank account to your online budgeting program, it will automatically categorize your spending and indicate where your money is going. It will even send you an email in the middle of a month to let you know if you’re over budget in a particular category (it knows if you’ve been bad or good, which is great for accountability!).

Even if it’s just a 75-cent daily newspaper or a $10 Netflix subscription or a $4 (or more!) latte as you head to work each morning, make sure you account for every single dollar you spend. That’s how you can see exactly where your money is going. You may be surprised when you look at your spending after even just a couple of weeks. The nickels and dimes add up!

Analyzing spending and developing budgets are great skills to develop in the young people in your life. For young adults just starting out, tracking their spending will help determine how much they can afford for rent/housing and a car, significant expenses each month. It will also help them get an idea of how little things here and there can add up and destroy their budget! (I’ve heard many freshly-launched young adults say they’re shocked to see how quickly money gets spent!) How much should average living expenses cost? The following are typical expenditure categories and the rough percentages each should represent:

  • Housing/rent (includes utilities)    30-35%
  • Household/personal items                  20
  • Autos/transportation                          10
  • Charitable giving                             5-10
  • Savings and investments                     15+ (not an expenditure per se)
  • Entertainment and leisure                    7
  • Debt/loans                                           5
  • Insurance                                             5
  • Miscellaneous                                       3

While the above percentages are ballpark figures (and they do change through life), spending more than five percent above these levels is getting “up there,” with the exception of savings and investments and loans for new college grads. Compare actual spending to these ballpark figures, and you’ll have a good sense of whether you’re overspending in particular categories. And, take special precautions against buying too much house or car—these expenses get many people in trouble because the payments are fixed.

Wise financial planning requires knowing where your money goes—it’s as simple as that! You’ll make better financial choices, build a stronger credit rating, and develop good savings habits that help build wealth.
 
Do you track and analyze your spending?  How do you do it?  Have you trained and modeled this to the young adults in your life and, if so, how? We’d love to hear your insight and experiences!

Someone Out There Needs You!

ID-100213870Not too long ago I (Dennis) had the opportunity to spend a day with high school students at a well-regarded prep school. Although it was a “day off” on the school calendar, some 150 students took time out of their busy weekend to attend this special program. It was sort of like a conference, sort of like a focus group. We spent the majority of the day tackling difficult life issues, and asking ourselves questions like: What are the biggest issues facing us today? What role does our family play in our life and success? What can we do to accomplish our dreams? What hurdles must we overcome?

I had the privilege of leading a group, and the stories among my small group of students ran the gamut. The most common themes were a lack of parental love and affirmation, feeling excessive pressure to perform, having next to no down time, being tempted by choices they know are harmful, and feeling immense pressure to be popular and belong. It was gut wrenching to witness the stress these kids were experiencing. My eyes were opened to the intense struggles they are facing on a daily basis. Although I may be looking back at those years in my life with rose-colored glasses, I honestly don’t recall it being like this.

Parents, this is a wake up call.

What struck me about this experience was twofold. First, I was surprised at the vulnerability and transparency of the students who shared so openly with their peers and mentors. They had a lot on their minds and were in a safe place where they were listened to. And, in return, they soaked up the wisdom of their mentors like sponges. Two, I admired the humility and commitment of the adults, who candidly shared their own life stories—warts and all—with the younger crowd. This was but one small mentoring opportunity in a field of millions, and I felt honored to be able to serve. At the end of the day, it was apparent the event made a big impact on the students, and on us. Lots of heart. Lots of tears.

After the day was over, I couldn’t help but think, “That went so well! Why don’t we adults (as parents, friends, or mentors) do this more often?” How many of us are taking the time away from our busy careers (or relaxing weekends) to deeply invest in our younger generation?” Had I even been paying attention to the teens and other young people who would benefit from what I have to offer? If no one dives into the lives of these kids and talks them through the hard stuff and listens, who will?

The long and short of it is this: All around us are people and causes that would benefit from our time, our energy, our experience, and our investment. In a world where families are increasingly fragmented and mobile, there are young people everywhere whose lives would be blessed by your investment of time and relationship. How might you give of yourself and positively influence a generation that needs you more than ever? Trust me, when you do, it will change your life, too.

Can you think of instances where you had a significant impact on something or someone? What are some ways you can share what you have to offer with the younger generation?

Be sure to look out for local organizations and clubs that could benefit from having you as a mentor (i.e. the Boys and Girls Club, after-school programs, Big Brother/Big Sister, career-related mentorships, etc.). Share your thoughts and experiences by commenting below; we’d love to know how YOU’RE changing the world!
 

Image: Freedigitalphotos.net, Stuart Miles

Connect! (Part 3): Why Hope Matters

pathwaytodestinyforblogWhat does it take to “succeed” in life? This is a question we often ask not only for ourselves, but also for the young adults in our life whom we want to see thrive, succeed, and achieve their destiny.
In our work with teens, educators, and parents, we’ve developed a helpful diagram that illustrates the path that most of us travel throughout life on the road to accomplishing our goals and “life purpose” (aka “destiny”).

You can see it starts off with our personal development, which combines our education, experiences, and nurturing. Next, comes a healthy self-awareness (i.e., Who am I? What do I have to offer? What are my passions and interests?) The invaluable outgrowth of these two steps is a sense of value, hope, and belief in ourselves and our future. Buoyed by these three steps, we can now develop a positive vision for our lives that, through daily implementation, determines our DESTINY.

More often than not, as parents or educators, we tend to jump in at the “vision” or implementation stages when we want to motivate teens (i.e., “You can be whatever you want to be,” or “Study hard; clean your room; stay out of trouble!”). But, when there’s not been enough time spent on the preceding stages, the child may “check out” at the Value, Hope, and Belief step—which makes it exceedingly difficult to impart vision or teach implementation skills. All too often, they drop out of high school or become involved in high risk behavior and groups to find a sense of belonging. Bottom line, when kids don’t feel valued, they lose hope—and may miss out on reaching their full potential as a result. Their destiny is compromised.

Research and experience inform us that the best way to build value in people of all ages is to connect with them—to affirm, relate, and encourage in a relational way. So, how can we do this with our children and/or students, and particularly if our relationships are strained?

For one thing, we have to get to know them as individuals. A good relationship between any two people rests on the platform of mutual respect and valuing the other’s unique gifts and contributions. Each person has characteristics that make him or her special and that set him/her up for a unique destiny. Teens vary remarkably in their needs, reactions, communications, and behavioral styles. This impacts how they respond and relate to the world around them. As famous football commentator and coach Tony Dungy wisely said, “It’s hard to lead someone you don’t know.” This is just as true in educating (or raising) teens as it is in coaching football players!

That’s where connection comes in—and with it, value, hope, and progress toward a successful future. Connection leads to understanding, which can help you:

  1. identify what motivates (and discourages) them
  2. appreciate their strengths and be empathetic toward their challenges
  3. communicate in such a way that they receive your messages in the manner intended
  4. respond to them in such a way that they feel safe, heard, and understood
  5. have realistic expectations of them
  6. respect differences
  7. develop strategies that work best for all of you

Ultimately, when we connect with our kids and students, we foster a sense of hope and expectation they need to thrive. Hope has the power to buffer people from stress, anxiety, and the effects of negative life events. More than that, neuroscience tells us that hope actually changes brain chemistry! Hope motivates learning and enables kids to move forward to their destiny, and to absorb and apply the valuable lessons and skills they need along the way.

Bottom line, the next time there’s a challenge with a student or a child, take a step back. Consider the Pathway to Destiny and see if you can identify where that child has the greatest need right now.  Is it really for a pep talk or a how-to lesson? Or is there perhaps a need to back up a few steps, to focus on the foundations, to communicate, relate, and connect? When we do, we plant HOPE—which has exponential power to propel kids forward on the path to their destiny.

This was Part 3 in a series on Social Emotional Learning; visit our blog archive to see Part 1 and Part 2. Also, check out LifeSmart’s What I Wish I Knew at 18 resources for developing life skills, college and workplace readiness, and a strong personal leadership foundation in high school and middle school students. Conversationally written, and designed to impart life wisdom and practical skills in a relational context, our resources will help you make social emotional learning a vital part of your classroom or home environment.
 

Teaching Teens the Art of Professional Networking

With spring in full swing, we can almost taste the arrival of summer. For many educators and parents of teens, summer means graduation is right around the corner, and newly launched young adults will be looking for summer jobs or looking to enter the workforce full time. To help set your teen up for success in this arena, you will want to instill the importance of a vital life skill: networking.

You’ve heard said many times: “It’s not what you know, but whom you know.” Of course, this is an overstatement, but in this high tech, interconnected age, it’s truer than ever. The sooner your teen understands this reality, the better.

No matter how talented we are, we all need people who will go to bat for us, both personally and professionally. Their assistance can take the form of introductions and connections, references and advocacy, decision-making in our favor, an information source, or general support. They help us gain access to strategically important people. They are our ambassadors. Our very own sales force!

The employment recruitment process has radically changed since I was younger. Nowadays, it’s all about online applications that seem to disappear into the proverbial black hole—it’s SO impersonal and frustrating. Somehow, some way, our application needs to stand out. No doubt about it, the best way is to have an insider advocating on our behalf. It adds a measure of dependability and reassurance to the hiring manager, and that’s huge. It may not land us the job, but it helps get us into the game.

Our son Michael is a natural networker. Ever since he was young, Michael always enjoyed being with adults. He became a basketball ref at an early age and loved pick-up games with guys decades his senior on the golf course. Interestingly, connections from these circles were instrumental to his acceptance into the college of his dreams. And, today, they’ve proven just as helpful as he’s entered the workforce. Thankfully, when it comes to networking, he values it and is good at it. And of course, dad loves to see him in action!

But, for many, networking doesn’t come so naturally. Some are more reserved, some haven’t developed the skills, and some don’t appreciate just how important it is. So, parents and teachers, this is a great opportunity for you to influence and empower! Here are some key ways you can help:

  • Share the value of networking on both a personal and professional level.
  • Stress the importance of making a great first impression with everyone they meet.
  • Point out that future advocates are enlisted by demonstrating excellent character, cultivating the relationship, and showing appreciation. Help your teen understand that ambassadors put their reputations on the line when they advocate on his or her behalf! Motivate your teen to develop areputation as a person of excellence.
  • Encourage them to get involved in various opportunities and spheres (i.e., “put yourself out there!”) where they’ll be able to interact with adults in different circles. Networkers take the initiative!
  • Remind them to always be proactive in expressing your appreciation to ambassadors. Handwritten thank you notes or a phone call will show  gratitude and cement the relationship.
  • Don’t forget about your own connections and networks! Use your own professional and social spheres to make strategic introductions on your teen’s behalf.

How do your teen’s networking skills stack up? Who are their advocates? How can they expand the list? What are your opportunities to help them become a master networker?

Connect! (Part 2): Harnessing the 4 Motivations that Drive Human Behavior

I (Arlyn) recently spoke with an alternative education teacher who told me how her school can predict when a new student will have negative outburst. She told me, “Three weeks, pretty much to the day, is when they’ll act out. They’ll be defiant, or steal something, or throw something … or display some other behavior designed to provoke a response.”

Why? For a couple of reasons, she told me. These students are generally testing two things: 1) to see if the boundaries are really there and will be enforced, and 2), to see if the caring that has been demonstrated will prove real, or if the student will be rejected for his/her behavior.

Her school’s policy is to respond to this scenario by applying empathetic reactions to the student as a person, while extending appropriate consequences for the behavior. This has led to an affirming, relational climate that contributes significantly to the students’ ability to feel secure, connect with teachers and others students, and begin to learn.

As we pointed out in last week’s blog, “Connect! (The Best Way to Help Students Succeed),” emotions are the fast lane to the brain. When positive, affirming social/emotional connections are made, powerful hormones are released in the brain (like dopamine and oxytocin) that diminish cortisol levels and UNLOCK the brain’s learning centers.

A key to creating this kind of positive learning environment in a school (or in a home or business, for that matter) is to be sensitive to the four motivations that influence human behavior.  Good teachers (or parents or business leaders) keep them in mind at all times. These include:

  • Acceptance (feeling understood)
  • Appreciation (feeling valued)
  • Affection (feeling loved)
  • Attention (feeling recognized and important)

These are the motivations that most drive people’s decisions, actions, and reactions. They also have a profound impact on the way we receive and process information.

Sadly, research tells us that a majority of students do not perceive these qualities in their schools. According to a survey of 150,000 6th-12th grade students conducted by the Search Institute, a whopping 71% said they don’t believe that school is a caring environment. What a colossal shame, since every teacher I’ve met starts out with a desire to make a positive difference in the lives of his or her students!

With that goal in mind, here are some ideas for creating an affirming environment in a school, classroom, or home:

  • Manners, courtesy, and respect (teachers/parents to kids and vice versa
  • Smiles and laughter (don’t be afraid to show your teeth!)
  • Personal conversations (“How are you?” “How was your weekend?” “What are you looking forward to this summer?” Share from your own life, as well.)
  • Positive affirmation based on the person, not the performance (or lack thereof)
  • Appreciation/recognition for contributions and work completed
  • Eye contact, appropriate physical touch

Whether we’re educators, mentors, parents, or in some other form of leadership with young people, it’s important that we spend time getting to know our kids, understanding who they are, and utilizing our relational platform to connect with them and increase their learning potential. This is truly one of the best ways we can set them up for success, not just in the here and now, but for life in the “real world!”

Check out LifeSmart’s What I Wish I Knew at 18 resources for developing life skills, college and workplace readiness, and a strong personal leadership foundation in high school and middle school students. Conversationally written, and designed to impart life wisdom and practical skills in a relational context, our resources will help you make Social Emotional Learning a vital part of your classroom or home environment.

Learn to Handle Disagreements Like a Pro

With election season in full swing, we’ve all been seeing our fair share of disagreement lately. Whether it’s a politically-charged rant on Facebook (followed by the common “If so-and-so becomes president, I’m moving to Canada” threat) or a heated, televised presidential debate (and its subsequent media frenzy), disparities abound. Facebook friends fight with each other over who they believe is the best person for the job, and candidates throw insults at each other in order to be seen as the victor in the public eye. The political scene has always been divisive, with bravado and name-calling the order of the day.

Why is this? One reason is that differences are often irreconcilable due to underlying philosophies, values, and worldviews. Another reason is that most people don’t exactly handle disagreements well. They resort to verbal warfare—name calling, condescension, threats, and insults—in order to convert their opponent to their point of view (or in the case of political candidates—to marginalize their competition).  While negative campaigning often works in politics (sadly)  it’s an unhealthy recipe for life.

Let’s face it: opinions vary extremely, and most people arrive at theirs after legitimate, heartfelt thought. Often, differences are based on deep philosophical or religious views when there isn’t necessarily a right or a wrong answer. Reasonable people may agree on the goal, but differ in methods. A good example is whether government spending or tax cuts do a better job at stimulating the economy. Democrats tend to favor the former while Republicans prefer the latter. Both sides have valid points. They just have different approaches to achieving a common goal.

Politics aside, I am here you to tell you this:

Throughout life, you’ll be in situations with others who aren’t “on the same page.” It might be with a family member, friend, or work colleague. When you’re interacting with someone with whom you disagree, it’s important to be “agreeable” in your demeanor. After sharing your thoughts and genuinely listening to his or hers as well, it’s okay to “agree to disagree” if you’re unable to come to a compromise. When each party is passionate about their point-of-view, compromises aren’t always possible! Whether it’s about politics or something else, remember to avoid making it personal, and recognize that differences of opinion are a part of life. In most instances, you’re not going to change their mind anyway!

Do a self-check, and ask yourself these questions:

  1. Do you keep your cool and a respectful attitude when you are debating with others?
  2. Are you able to separate the person from his or her belief? Are you genuinely interested in hearing his or her point of view? Do you notice the difference between the two?
  3. What is your knee-jerk reaction when someone disagrees with you?

Above all, strive to be a thoughtful, open-minded, and agreeable disagree-er. It will benefit all parties involved and help you avoid a needless war of words!

 

Building Workplace Readiness Skills: Part Two

Last week we began our three-part series on workplace readiness skills for teens and young adults. We’re writing this series because we share the concern being voiced by many employers and educators that our nation’s young people are not (generally speaking) well-equipped with the skills to succeed in today’s workforce.

As an organization committed to empowering the next generation, LifeSmart is honored to contribute our perspectives on this subject. Whether your role is educator, mentor, parent, or otherwise, we hope you’ll find these insights helpful in preparing the young adults in your life for success in the “real world.”

Today we’ll focus on four important personal leadership attributes: teamwork, diversity awareness, conflict resolution, and creativity/ resourcefulness.

 

Teamwork

With rare exceptions, most young adults will pursue careers where teamwork skills are critical. Today’s workplace is far more collaborative than in the past, and career success is greatly influenced by a person’s ability to work well with others. Here are the attitudes and actions of great team players:

  1. Giving everything their best. This means delivering excellent results for their assumed roles/tasks and relating well with the others. They set their bar even higher in a team context since others are counting on them.
  2. Encouraging and appreciating their teammates.
  3. Embracing feedback, rather than treating it defensively.
  4. Keeping their communications neutral or positive.
  5. Focusing foremost on the team and achieving its goals. “Team > me!”

 

Diversity Awareness

As they find their way in the workplace, young adults will be working with people of different ages, genders, ethnicities, faiths, backgrounds, and worldviews. By making a concerted effort to appreciate others’ uniqueness and value, they will build synergy, trust, AND a better workplace environment. That means:

  1. Taking opportunities to get to know their colleagues both professionally and personally. How are their personalities wired? What are their interests? By better understanding their coworkers, everyone can relate more successfully.
  2. Always looking for the best in people even if they won’t make the “BFF” list (hint: most won’t!).
  3. Being respectful and tactful while building relationship capital.
  4. Being an inspiring team player and avoiding supercharged conversation topics (hint: be careful during election season!).
  5. Always remembering that no one can know the burdens each person is carrying.

 

Conflict Resolution

It would be nice if everyone always got along, but the workplace offers special challenges. Some people position for advantage and power. Some won’t pull their weight.  Some people prefer drama and gossip. Some lack integrity. And, sometimes personalities clash.

When conflict does arise in the workplace, here are some successful strategies to manage it:

  1. Giving the other person the benefit of the doubt. Often, conflict arises from simple misunderstandings. Try not to prejudge or assign motives.
  2. Respecting themselves and their right to be heard.
  3. Striving for mutual understanding, sharing perspectives respectfully, and agreeing to disagree if their positions are irreconcilable.

 

Creativity and Resourcefulness

As I share in my “How to Be an MVP Employee” DVD, one of the keys for career advancement is building value in the eyes of an employer. That means not only delivering excellent job performance, but also contributing to the overall success of the organization. It means going above and beyond the job description with initiative and creativity to improve results.

“Workplace MVPs” build their value by:

  1. Improving revenues (increasing sales and customer loyalty)
  2. Reducing costs and improving organizational efficiency
  3. Innovating (developing new products, services, or procedures)
  4. Leading high impact projects that contribute to the success of the enterprise

 

Importantly, each of these soft skills applies to our personal lives as well, and it’s never too soon to start building them. How would the teens you know fare in these skill areas? Yourself? Stay tuned for Part Three next week!

Building Workplace Readiness Skills: Part One

We’ve heard the stories all too often. You have your own stories, no doubt, but here are some of mine:

  • My friend, a corporate executive, was preparing to interview five finalists for a new position; only one showed up on time. (Guess who landed the job?)
  • Another employer was recruiting at a career fair on a college campus. Based on first impressions and conversations with graduating seniors, not a single student was invited in for an interview.
  • A local restaurant owner received a call from an “ill” teenage employee five minutes before start time, yet fifteen minutes later she was posting pictures of herself at a beach party. It cost her the job.

You might think these are exceptional cases, but we hear stories like this all the time from employers of teens and young adults. As accomplished as young workers may be academically or otherwise, far too many are not workplace ready.

As the marketplace becomes more competitive, are we actually regressing at launching real world-ready graduates from our homes and schools? Many agree and point to such contributors as ineffective parenting, lack of whole person training in schools, and high youth unemployment rates.

This is why I’ve been encouraged by the work at the Weldon Cooper Center at the University of Virginia and CTECS (Career and Technical Education Consortium of States), who have taken proactive steps to turn the tide. They surveyed employers to identify their most valued workplace readiness skills, and their conclusions, summarized here, establish 21 Workplace Readiness Skills (WRS) for the Commonwealth of Virginia.

[After reviewing the WRS list, we were gratified to learn that our What I Wish I Knew at 18 curriculum (including our “How to Be an MVP Employee” DVD) address 14 of these 21 employer-based skills! You can see how our lessons and success pointers align to these WRS here.]

At LifeSmart, we want to contribute to this crucial conversation by sharing some thoughts on ten of these important skills, starting this week with “Work Ethic” and “Integrity.” We hope you’ll follow along in our series and share your ideas as we go!

Work Ethic   

Fresh out of college, Joe arrives at his new job with visions of grandeur—perhaps a corner office with a great view. Then reality hits—his new work station is a bite-sized interior cubicle. Feeling disgraced, he delivers an inferior product and doesn’t last long.
How can we help the “Joes” we know—whether as students, mentees, or children in our home? Parents can help by instilling the intrinsic value of hard work, avoiding doing their work for them (including homework!), and by not condoning efforts that are clearly lacking.

Educators can help by being mindful of how grade inflation is affecting work ethic and creating attitudes of entitlement. Our colleges and employers are increasingly dealing with both, as students feel “deserving” of special considerations and concessions.

The bottom line: A strong work ethic builds dependability—an essential leadership quality.

Integrity

“We may not always be loved, but we must always be trusted.” This saying is so true! Integrity is one of the most important qualities (arguably number one!) that make up one’s “personal brand.” It’s very difficult to recover from a damaged reputation, and a lack of integrity is often the cause.

 

Here are five attributes of a person of integrity:

  1. They always tell the truth and call out the untruths of others.
  2. They own up to their mistakes and shortfalls.
  3. They uphold high ethical standards, both personally and professionally.
  4. They keep their promises.
  5. They keep their communications about others neutral or positive (especially those who are not present).

 

Whether we’re educators, parents, or mentors, we all have opportunities to incorporate these vital skills into our training of this generation. As you consider those under your guidance, how do they fare on these 21 skills? How might you help address the gaps?