College and Career Readiness

An Invaluable Summer Project for Your Teen

Posted by

0

Summertime offers many wonderful opportunities to enjoy, explore, and create. We might travel to distant places or camp in a nearby park, gazing at the stars with our s’more in hand. We might read books, check out a concert, take a class just for the heck of it, or learn a new skill. We might even shoot our record round of golf! The possibilities are endless.

But, here’s an idea that meets the “enjoy, explore, and create” test, but costs nothing, can be done anywhere, is not weather dependent, is sure to please all involved, and might just be the most valuable summer project EVER for your high schooler (and maybe even for you)! Any guesses?

The answer is to develop your very own Personal Balance Sheet. (And, I’m not talking about the financial kind.) It might not be as thrilling as a raft trip down the Snake River, but hear me out.

The high school years should be a time of self-discovery and self-awareness. You know, being able to answer the fundamental questions of: Who am I? What do I have to offer? And lastly, What are my opportunities for fulfillment? After all, if your teens haven’t already, they’ll soon be taking courses or attending programs on college and career planning to plot their course. All of this planning implies that students are sufficiently self-aware to judge correctly.

But, is this true?

In my visits with high school students, I’m struck by their lack of self-awareness. All too often, I see students who are insecure about their future because they don’t perceive their value. They don’t understand how they can make a difference. Sometimes it’s from the feeling they can never measure up to the standards of performance-driven parents. Others lack affirmation and a loving support structure. Regardless of the source, too many students are making fundamental life decisions about their future without first having clarity about their identity and dreams. It’s the proverbial cart before the horse.

 

To address this need, we’ve developed a self-discovery leadership assignment that we call the Personal Balance Sheet. Think of it as a personal adaptation of the balance sheet from the business world, but with different categories and without actual numbers. It inventories our assets and our constraints (which a business would term a liability) and creates an overall statement of our value proposition to this world. Wow!

The Personal Balance sheet, which you can access here, is a fantastic project for the entire family or for schools to assign over the summer. It begins with the students taking an open-ended self-assessment of what they consider to be their greatest assets and constraints. But, even more important, they conduct interviews with selected adults in their lives (e.g., parents, grandparents, teachers, coaches, mentors) who know them well and have their best interests at heart. From them, they receive their perspectives of their greatest strengths and constraints. The initial list developed by the student is enriched by the invaluable viewpoints of others. It’s both inspirational and revealing.

The end result of completing this exercise is a much more complete and accurate understanding of ourselves—who we are, what we have to offer, and how we might direct our future to make a difference! Just in time for all of our next step preparations, but this time, from a position of strength and clarity!

May this be the summer of self discovery for the teen(s) in your life!

Making the Most of Your Summer Job

Posted by

0

Congratulations on landing your summer job! I vividly remember my first—as a grocery “stock boy” at an area store. To be honest, I had some mixed emotions about it. On one hand, my paycheck would far exceed any allowance I ever earned! I’d be able to put some money aside for my college fund and still have some left over for extra spending. On the other hand, I wasn’t sure how much I’d enjoy the job, and I’d miss my old summers that were mostly play. Don’t be surprised if you have some of those same feelings.

So, now with the benefit of hindsight, what are my best tips to help you maximize the value of your summer job experience?

  1. Build your life skills. Whether you’re a barista, cashier, sitter, camp counselor, landscaper, server, or otherwise, you’ll gain valuable life skills you might not even realize. Consider these qualities that employers value: high standards, integrity, dependability (including showing up on time, every time!), teamwork, motivation, resilience, enthusiasm, and relational skill. Depending on your job, you’ll be able to develop these skills, for both the summer and for your eventual career!
  2. Demonstrate your leadership skills. Just by landing your job, you’ve demonstrated leadership abilities. However, if you actively pursue leadership opportunities on the job, you’ll add to your repertoire. These examples will make you a more competitive candidate in future interviews.
  3. Develop a network of ambassadors. Throughout life, especially in your career, you will be helped immeasurably by having a great network of fans. Your supervisor and other adults you’ll be working with are potential ambassadors, references, and connectors for you…provided you demonstrate excellence on the job and earn their support!
  4. Learn from the pros. You’ll undoubtedly be surrounded by experienced employees with great reputations. Observe them and learn as much as you can. Seek out their wisdom and career secrets!
  5. Seek valuable feedback. Your supervisor can give you helpful feedback on your job performance and relational skills. I always made it a point to ask for both positive areas and ways I could improve. Take their criticism constructively and include it in your personal growth plan.
  6. Identify your likes and dislikes. Chances are, your summer job will be different from your eventual career. Nonetheless, you’ll gain valuable perspectives about what you’ll like and dislike in your eventual career and work environment. This will help you select a well-matched career and future employer.
  7. Learn about personal finance. Your summer job will offer you excellent opportunities to grow your understanding of personal finance. You’ll quickly learn the difference between gross and net pay (sorry!) and perhaps open your own checking or savings account. With that, will come all the knowledge of banking, checkwriting, debit cards, identity theft, and more. You’ll also develop valuable saving disciplines and learn how to become a wise spender with your newfound income (especially knowing the difference between needs versus wants!). Make the most of these and other opportunities to improve your financial literacy.

Summer jobs offer so much at this pivotal time of life. The experience may not always be fun or exciting, but it builds strong foundational skills for life! Go for it!

 

Connect! (The Best Way To Help Students Succeed)

Posted by

0

One of my (Arlyn’s) five children had a rather low GPA when he was in high school, relative to his capacity (and much to his parents’ constant dismay). It was a good thing he was an excellent test taker, because that, more than anything else, was what saved his bacon! He frequently told us, “Don’t worry, Mom and Dad; I’ll apply myself in college, where it really counts.”

Now, I’m not for a minute excusing that cop out, although I will concede he is making good on his promise. He has excelled in his classes, is almost ready to graduate with an ample GPA, and is planning to attend law school next year. What made the difference in his performance? In college, he connected with the subject matter—and to the professors who were instructing him.

What do you think is the strongest contributing factor to learning? There are several good answers to this question, but one that stands out particularly is CONNECTION. We learn best when we are engaged in some way with the subject about which we’re learning, and the environment in which we’re learning it. This important aspect of learning is based on the principle that humans are heavily influenced by how we feel and the emotional state we’re in.

Neuroscientists tell us that humans are fundamentally “hard-wired” to connect. This applies to everyone, but has particular ramifications for students who have been impacted by adverse childhood experiences (ACEs), including abuse, neglect, and poverty, etc., whose “connection” mechanisms in their brain have been impaired by these experiences. They can appear disinterested or anti-social, tending to push away the adults in their life with defiance, withdrawal, and sometimes violence, out of fear and self-protection. However, on the inside, what they really want to do is connect.  They just don’t know how. Or, they can’t trust.

Here’s how this impacts their learning: when humans are in this affected state, the heightened level of cortisol in the body essentially puts a “padlock” on the learning centers in the brain. On the other hand, when social/emotional connections are made, powerful hormones are released (like dopamine and oxytocin) that diminish the cortisol levels and UNLOCK those learning centers.  Emotions are the fast lane to the brain!

Most of us think of ourselves as thinking beings that feel but we are actually feeling creatures that think.” -Dr. Jill Bolte-Taylor,  Neuroscientist

If we want to close the achievement gap, if we want to help our kids learn the vital skills and lessons that will enable them to thrive in life, we’ve got to harness this powerful component of learning!

Educators, you may be thinking, I don’t have time to develop relationships with all my students.  Or, I don’t want to risk rejection or disrespect by making myself vulnerable. Or even, I’m not particularly good at being relational. Thankfully, it’s not as complicated as it might seem. Things like smiles, small gestures of kindness and respect, and simple appreciation can all go a long way in contributing to a climate conducive to healthy social and emotional learning. Parents, this goes for you, too!

In our next blog, we’ll talk about four motivations that influence human behavior, decisions, and actions, and how they impact the process of Social Emotional Learning. You might be surprised by how they can help you relate to the children and teens in your life. We hope you’ll join us and keep the conversation going!

Check out LifeSmart’s What I Wish I Knew at 18 resources for developing life skills, college and workplace readiness, and a strong personal leadership foundation in teens. Conversationally written, and designed to impart life wisdom and practical skills in a relational context, our resources will help you make Social Emotional Learning a vital part of your classroom or home environment.

Building Workplace Readiness: Part Three

Posted by

0

Welcome to the last installment of our three-part series on workplace readiness skills for teens and young adults. In this installment, we’ll address four prized leadership attributes employers are seeking. They are:

  • speaking and listening
  • critical thinking and problem solving
  • job acquisition and advancement
  • time, task, and resource management

 

Speaking and Listening

Good communication skills, both written and verbal, are a must in today’s workplace (and, in life!). However, many employers report that today’s young adults are often challenged in this area. They may be prolifically communicative with their smart phones and social media—but these more casual skills don’t necessarily translate to a professional environment with diverse audiences.

Educators, parents, and mentors, you can help by teaching them:

  1. How to write a superb professional letter. Great examples are a thank you letter after a job interview and a cover letter to a potential employer.
  2. The importance of clearly understanding instructions, deadlines, and expectations.
  3. The value of building relationship capital with their colleagues and customers. Every communication should be courteous and tactful.
  4. To practice the “40/60 rule.” When communicating with others, spend 40% of the time talking and 60% listening—not the reverse!
  5. To be sensitive to tone and body language. Remember that how you say something can matter more than what you actually say.

 

Critical Thinking and Problem Solving

In this data-driven world, employers are rewarding problem solving and decision-making skills. These can present special challenges to students who are conceptual by nature, or who have been educated in schools that value memorization of facts over real world application.

If this is the case with your teen, you can help by providing training and opportunities to practice. What I Wish I Knew at 18 includes a highly effective decision-making process that guides the both the conceptual and the analytical thinker. Here’s the process, using the example of choosing a college:

  1. Get the facts. Identify all key inputs and assumptions (e.g., tuition, location, size, majors offered, admission requirements).
  2. Determine the key decision criteria (e.g., cost, location, reputation, availability of desired major). Be sure to prioritize these criteria by importance.
  3. Identify all realistic options (i.e., final candidates)
  4. Engage wise counsel. Ask others with valuable, firsthand perspectives (e.g., alumni and current students)
  5. Conduct a thorough and objective pro/con evaluation for each option. Be sure your research addresses the key decision criteria from step two. Also, remember that not all pros and cons are equal!
  6. Consider your gut instinct or intuition. Your preliminary decision may not feel right. If so, further evaluate each alternative until you’re at peace.

 

Job Acquisition and Advancement

When young adults enter the workforce, they soon realize that grading doesn’t end upon graduation! To avoid this rude awakening, here are two career advancement strategies to teach students:

  1. Come prepared to model the qualities that employers value: These include high standards, integrity, reliability, relational skills, positivity/enthusiasm, motivation, innovative, resilience, and likeability.
  2. Commit to delivering excellent job performance that exceeds expectations. This means: 1) understanding how they’ll be evaluated and going “above and beyond,” 2) knowing how their supervisor defines “excellence,” and 3) having their supervisor identify their most significant potential accomplishments and delivering them.

 

Time, Task, and Resource Management

In an increasingly competitive environment with high attention to costs, workplace productivity commands a premium. Accordingly, new employees will need to be effective and efficient. Here are some helpful tips to help them learn how:

  1. Become a disciplined goal setter and planner. Always strive to complete work at least one to two days before the deadline…just in case!
  2. Avoid procrastination…it reduces stress and improves quality.
  3. Organize a daily to do list by priority and urgency. Always complete the most important work first.
  4. Manage time in blocks and control distractions. Time is a precious asset to manage wisely!

 

It’s never too soon to begin imparting these essential skills and strategies. Today’s students are tomorrow’s work force, and we owe it to them—and their future employers—to set them up for success!

Building Workplace Readiness Skills: Part Two

Posted by

0

Last week we began our three-part series on workplace readiness skills for teens and young adults. We’re writing this series because we share the concern being voiced by many employers and educators that our nation’s young people are not (generally speaking) well-equipped with the skills to succeed in today’s workforce.

As an organization committed to empowering the next generation, LifeSmart is honored to contribute our perspectives on this subject. Whether your role is educator, mentor, parent, or otherwise, we hope you’ll find these insights helpful in preparing the young adults in your life for success in the “real world.”

Today we’ll focus on four important personal leadership attributes: teamwork, diversity awareness, conflict resolution, and creativity/ resourcefulness.

 

Teamwork

With rare exceptions, most young adults will pursue careers where teamwork skills are critical. Today’s workplace is far more collaborative than in the past, and career success is greatly influenced by a person’s ability to work well with others. Here are the attitudes and actions of great team players:

  1. Giving everything their best. This means delivering excellent results for their assumed roles/tasks and relating well with the others. They set their bar even higher in a team context since others are counting on them.
  2. Encouraging and appreciating their teammates.
  3. Embracing feedback, rather than treating it defensively.
  4. Keeping their communications neutral or positive.
  5. Focusing foremost on the team and achieving its goals. “Team > me!”

 

Diversity Awareness

As they find their way in the workplace, young adults will be working with people of different ages, genders, ethnicities, faiths, backgrounds, and worldviews. By making a concerted effort to appreciate others’ uniqueness and value, they will build synergy, trust, AND a better workplace environment. That means:

  1. Taking opportunities to get to know their colleagues both professionally and personally. How are their personalities wired? What are their interests? By better understanding their coworkers, everyone can relate more successfully.
  2. Always looking for the best in people even if they won’t make the “BFF” list (hint: most won’t!).
  3. Being respectful and tactful while building relationship capital.
  4. Being an inspiring team player and avoiding supercharged conversation topics (hint: be careful during election season!).
  5. Always remembering that no one can know the burdens each person is carrying.

 

Conflict Resolution

It would be nice if everyone always got along, but the workplace offers special challenges. Some people position for advantage and power. Some won’t pull their weight.  Some people prefer drama and gossip. Some lack integrity. And, sometimes personalities clash.

When conflict does arise in the workplace, here are some successful strategies to manage it:

  1. Giving the other person the benefit of the doubt. Often, conflict arises from simple misunderstandings. Try not to prejudge or assign motives.
  2. Respecting themselves and their right to be heard.
  3. Striving for mutual understanding, sharing perspectives respectfully, and agreeing to disagree if their positions are irreconcilable.

 

Creativity and Resourcefulness

As I share in my “How to Be an MVP Employee” DVD, one of the keys for career advancement is building value in the eyes of an employer. That means not only delivering excellent job performance, but also contributing to the overall success of the organization. It means going above and beyond the job description with initiative and creativity to improve results.

“Workplace MVPs” build their value by:

  1. Improving revenues (increasing sales and customer loyalty)
  2. Reducing costs and improving organizational efficiency
  3. Innovating (developing new products, services, or procedures)
  4. Leading high impact projects that contribute to the success of the enterprise

 

Importantly, each of these soft skills applies to our personal lives as well, and it’s never too soon to start building them. How would the teens you know fare in these skill areas? Yourself? Stay tuned for Part Three next week!

Building Workplace Readiness Skills: Part One

Posted by

0

We’ve heard the stories all too often. You have your own stories, no doubt, but here are some of mine:

  • My friend, a corporate executive, was preparing to interview five finalists for a new position; only one showed up on time. (Guess who landed the job?)
  • Another employer was recruiting at a career fair on a college campus. Based on first impressions and conversations with graduating seniors, not a single student was invited in for an interview.
  • A local restaurant owner received a call from an “ill” teenage employee five minutes before start time, yet fifteen minutes later she was posting pictures of herself at a beach party. It cost her the job.

You might think these are exceptional cases, but we hear stories like this all the time from employers of teens and young adults. As accomplished as young workers may be academically or otherwise, far too many are not workplace ready.

As the marketplace becomes more competitive, are we actually regressing at launching real world-ready graduates from our homes and schools? Many agree and point to such contributors as ineffective parenting, lack of whole person training in schools, and high youth unemployment rates.

This is why I’ve been encouraged by the work at the Weldon Cooper Center at the University of Virginia and CTECS (Career and Technical Education Consortium of States), who have taken proactive steps to turn the tide. They surveyed employers to identify their most valued workplace readiness skills, and their conclusions, summarized here, establish 21 Workplace Readiness Skills (WRS) for the Commonwealth of Virginia.

[After reviewing the WRS list, we were gratified to learn that our What I Wish I Knew at 18 curriculum (including our “How to Be an MVP Employee” DVD) address 14 of these 21 employer-based skills! You can see how our lessons and success pointers align to these WRS here.]

At LifeSmart, we want to contribute to this crucial conversation by sharing some thoughts on ten of these important skills, starting this week with “Work Ethic” and “Integrity.” We hope you’ll follow along in our series and share your ideas as we go!

Work Ethic   

Fresh out of college, Joe arrives at his new job with visions of grandeur—perhaps a corner office with a great view. Then reality hits—his new work station is a bite-sized interior cubicle. Feeling disgraced, he delivers an inferior product and doesn’t last long.
How can we help the “Joes” we know—whether as students, mentees, or children in our home? Parents can help by instilling the intrinsic value of hard work, avoiding doing their work for them (including homework!), and by not condoning efforts that are clearly lacking.

Educators can help by being mindful of how grade inflation is affecting work ethic and creating attitudes of entitlement. Our colleges and employers are increasingly dealing with both, as students feel “deserving” of special considerations and concessions.

The bottom line: A strong work ethic builds dependability—an essential leadership quality.

Integrity

“We may not always be loved, but we must always be trusted.” This saying is so true! Integrity is one of the most important qualities (arguably number one!) that make up one’s “personal brand.” It’s very difficult to recover from a damaged reputation, and a lack of integrity is often the cause.

 

Here are five attributes of a person of integrity:

  1. They always tell the truth and call out the untruths of others.
  2. They own up to their mistakes and shortfalls.
  3. They uphold high ethical standards, both personally and professionally.
  4. They keep their promises.
  5. They keep their communications about others neutral or positive (especially those who are not present).

 

Whether we’re educators, parents, or mentors, we all have opportunities to incorporate these vital skills into our training of this generation. As you consider those under your guidance, how do they fare on these 21 skills? How might you help address the gaps?

 

Building Likeability Skills in Our Students

Posted by

0

ID-10062570Although Valentine’s Day is all about love, this week we’re taking it down a notch to celebrate like—specifically, likeability! The fact is, likeability is a hallmark of successful people and an especially valuable social skill to nurture in our students. In fact, when it comes to landing a job, it’s often the deal breaker in who receives the offer (and even who wins the Presidential election!).

For some, likeability comes naturally; for others, not so much—especially when they enter new environments like college and career settings and social gatherings. Whether it’s from inexperience, low self confidence, or inadequate training, many struggle with social awkwardness (e.g., withdrawing, coming on too strong, demonstrating poor manners, and being blind to the social cues of others). Unfortunately, these tendencies can overshadow the otherwise great qualities of a person.

We’ve all been in challenging social settings and it’s never fun. But, the good news is that likeability skills can be learned with proper training and experience. To that end, I came across an excellent article written by Travis Bradberry at Forbes.com, “13 Habits of Exceptionally Likeable People,” which you can access here.

Here’s a list of his 13 habits, which are spot on:

  1. They ask questions
  2. They put away their phones
  3. They are genuine
  4. They don’t pass judgment
  5. They don’t seek attention
  6. They are consistent
  7. They use positive body language
  8. They leave a strong first impression
  9. They greet people by name
  10. They smile
  11. They know when to open up
  12. They know who to touch (and they touch them)
  13. They balance passion and fun

I encourage you to read the entire article as Travis elaborates on these important behaviors. If you are an educator, parent, or mentor, these make for fabulous small group discussions and (especially) role plays. Practice situations where they act out each of these 13 habits—both positively and negatively. This will not only train them how to model likeability, but it will also build awareness of important social cues like body language.

Likeability is a huge factor in successful relationship building. What additions would you make to the list?

photo: freedigitalphotos.net, jannoon028

Priceless Mentoring Conversations

Posted by

0

mentoring

You did it! You’ve entered into one of the most important and fulfilling roles you’ll ever play. You’re a mentor. And now that you’ve signed up, you’re probably wondering, “What next?” And, then you remember all of the mentors who invested in you and how they…

  • Listened to what was on your mind and heart
  • Encouraged you every step of the way
  • Inspired you to be more than you ever imagined you could be
  • Shared real life stories to help you face difficult situations
  • Offered wisdom that you would apply in the years ahead
  • Understood you and believed in you

    These are the hallmarks of a great mentor.

If you are a new mentor, perhaps you’re asking the question, “What should we talk about?” Of course, the answer depends on the age of your mentee and whether yours is a more formal or informal mentoring relationship. If it’s a formal one, you’ll be given guidance and direction from your program leaders. Regardless, the age of your mentee will also inform your conversations…helping them navigate life NOW while sharing a glimpse of what lies ahead in the next few years. That’s different for a fourth grader than for a middle schooler or high schooler.

In our work with What I Wish I Knew at 18, we are often asked what are the most important topics to share with the younger generation, whether in the classroom, the home, or in mentoring relationships. Drawing from our recent “Leadership for a Lifetime” blog series, here are some invaluable subjects to discuss in an age-appropriate way and when the timing is right:

  1. Their uniqueness, value, and strengths. Far too many young people have an incomplete understanding of the treasure they are to this world. You can help them build their self awareness of who they are and what they have to offer. This Personal Balance Sheet exercise can help.
  2. The importance of positivity. It is said that you become the average of the five friends with whom you associate with most. Whether it’s friends, music, video games, TV, movies, or websites, surrounding yourself with positive influences is a key in life.
  3. Living with vision and intentionality. Today’s students are facing tremendous pressures, distractions, and anxiety with little margin to spare. It’s easy to become consumed with the NOW. Have them share their dreams and their goals for the next five years. Then, encourage them to make plans to turn their dreams into reality.
  4. Building a personal brand based on integrity. Brands aren’t just for businesses like Coca Cola and Starbucks! Encourage your mentees to develop a strong set of core values like integrity, work ethic, dependability, kindness, generosity, respect, teamwork, humility, and high standards of excellence. Share whom you admire the most and encourage your mentee to do the same, and you’ll open up this critical topic.
  5. The value of adversity and the power of resilience. Help them understand that adversity happens to all of us (using your own story for examples). The question is, How will we handle it? Share the personal growth you’ve gained from adversity and how those who helped you often faced similar challenges. Today’s adversity can become tomorrow’s encouragement to someone else!
  6. Time is of the essence. We’ve never faced a time when distractions were more prevalent. Help your mentees understand that time is a precious asset and should be managed accordingly.
  7. The secret formula to life. In the end, life is about how we use our time, talents, and treasure to make the world a better place. Through conversation and volunteering together, you’ll help them appreciate the formula, U>Me.
  8. Stay flexible. While you may have a lesson topic in mind, it’s important to ask whether there’s anything special they’d like to discuss. Whatever that is, that’s where you go!

We hope these suggestions lead to unforgettable conversations with you and your mentee. We salute you and wish you the very best in your mentoring relationships!

Out with the Old, In with the New!

Posted by

0

ID-10052540

A fresh year always inspires fresh dreams. Most of us think, “What are the things I could improve in my life, if I had a fresh start?” For some reason, “January 1st” symbolizes new possibilities and a chance for a “do-over.”

In what area of your life would you like a fresh start? In your parenting or other relationships? Your performance at school or on the job? How about being more financially savvy or more organized? Or, maybe yours is like mine: to take control of busyness and reserve more time to reflect. All of these are admirable aspirations—but how can we make them a reality?

Most successful people accomplish their aspirations by staring with dreams and then establishing goals and plans to help make them come true. And, they know that the most effective goals are both specific and measurable (as opposed to vague and difficult to evaluate). As you start to identify your aspirations for 2016 and beyond, it’s important to develop short-, intermediate-, and long-range goals to help get you there.

Even if you’re not naturally a goal-setter, it’s not difficult to become one.  Start by imagining what you want your life to look like. What are the large-scale goals you hope to achieve? These are your long-term or lifetime goals.  It’s important to set these first because they will shape your overall perspective and help frame your smaller and shorter-term goals. Think about such areas as:

  • Education and learning
  • Career
  • Marriage and family
  • Finances
  • Community service
  • Relationships
  • Spiritual life
  • Physical goals (sports, etc.)
  • Talents and skills
  • Travel
  • Experiences
  • Retirement

Once you’ve established your long-term goals, you can set some medium-term goals (e.g., three to five years) that will help you achieve your long-term goals.  From there, you can set one-year, six-month, and one-month goals, all of which will ultimately contribute to the larger picture. Periodically check on your long-term goals to make sure they remain high on your list. Also, monitor your progress on your medium-range goals to make sure you’re on track.

(Parents, you may want to make some parenting goals … check out our book, Parenting for the Launch, for some ideas to help you set goals and create a family mission statement.)

Finally, start making daily to-do lists, prioritized by importance and urgency. If you do, you’ll be contributing on a daily basis toward the things that will make your lifetime goals and dreams possible. Here are some guidelines as you do:

  • Phrase your goals in the positive, not the negative
  • Make them realistic goals—ones that are possible and achievable
  • Make them measurable and specific, such as “visit five continents” as opposed to “travel around the world”

What are your aspirations for 2016? Beyond that? This can be fun and lively discussion with family and friends over the holiday season. Make a plan to check back with each other next New Year’s and see who has gained the most ground in accomplishing their goals.

4 Aspects of Miscommunication and How to Avoid It

Posted by

1

ID-100342634I wish I had a nickel for every time I’ve said, “I didn’t mean it like that!” Or, a nickel for every time someone said it to me. I’d be a very wealthy man! The sad fact is, the messages we send can often be received differently than we intend. And, when it happens, it can be a disaster.  With college and careers starting for many this time of year, it’s important they’re aware of how they’re coming across and the impact of how we say things They’ll be making scores of first impressions and beginning new relationships of all sorts.

Despite our best efforts, miscommunication happens to the best of us. Sometimes we’re the deliverer and other times we’re the receiver. Fortunately, there are some simple things you can do to minimize it, especially as you embark on a new stage in your life and meet new people.

Four things affect how others receive our messages…and any one of them can be the cause of major misunderstandings if we’re not careful:

  1. Word choice – This factor is huge, especially when we discuss sensitive topics and issues we are passionate or emotional about. In these situations, our emotions can interfere with our thinking, and we often use more provocative language that we later regret. In the “heat of moment,” we can be so focused on proving our point or describing how we really feel that we forget to show tact, empathy, and understanding to our audience. Inevitably it leads to hurt, mistrust, frustration, verbal attacks, or shutting down. We’ve all experienced this.
  2. Delivery – Sometimes it’s our manner of delivery that gets in the way, even if our word choice is fine. Delivery is especially important when meeting people for the first time. Examples include speaking with a harsh (or bored, unenthusiastic, or condescending) tone of voice or displaying certain expressions and body language that are not received well by others (crossing arms, standing over someone, frowning, smirking). No matter what words we use, if the “packaging” is incongruent, our message will lack credibility and rub people the wrong way.
  1. Form – Ever wanted to type a nasty email when you’re irritated, or send a harsh text when you’re upset? Trust me, that never ends well. The advantage of verbal communication is that the audience hears you speak, allowing your tone to help convey your ideas. In contrast, written communications (e-mails, social media messages, text messages, etc.) have a major disadvantage because the audience imposes their own interpretation of your tone when they read it. Their perception may be light years away from what you intended. If so, you have a big problem on your hands that might be very hard to undo!
  1. Filter – Depending on whether your audience likes or distrusts you, whether they’re in a good or bad mood, or either focused or distracted by other thoughts, your message may not get through in the way you intended. Unfortunately, this happens all the time (especially with written communications), and you can’t control it.

In short, here are a few quick tips to make sure you avoid miscommunication with others:

  • Be sure your expression (body language, tone, and facial expressions) are in sync
  • Think before you speak, especially if you’re in an emotional state or commenting on potentially charged topics. Avoid provocative words and sleep on any written communications before sending when addressing sensitive topics.
  • Strive to be empathetic by putting yourself in the audience’s position with a goal of mutual understanding. You may agree to disagree, but that’s okay.
  • Closely monitor the receiver’s body language to see whether he or she may be interpreting your words differently than you intend. Their eyes won’t lie!
  • Be a discerning listener when they respond
  • Be quick to apologize for any misunderstandings

Do you pay close attention to how you communicate and how your words are being received? When meeting new people, how do you make a good first impression and avoid miscommunication? What are some ways you’ve learned to be a more effective communicator?

 

Image: freedigitalphotos.net, by nenetus